Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers seeking travel insurance and handle inquiries with professionalism.
- Company: IMG is a leading global medical insurance provider, dedicated to protecting clients worldwide.
- Benefits: Enjoy flexible working options, 22 days holiday plus bank holidays, and fun company events.
- Why this job: Kickstart your career in a supportive environment with opportunities for growth and development.
- Qualifications: Strong communication skills and attention to detail; previous call centre experience is a plus.
- Other info: This is a temporary, part-time role with a competitive salary and potential for future opportunities.
The predicted salary is between 12698 - 13000 £ per year.
Join IMG – Where Your Potential Meets Purpose
We’re excited to welcome a Sales Support Agent to our team at IMG—one of the world’s leading international medical insurance providers. This is a temporary, part-time opportunity (20 hours/week) based out of our Cardiff office, with hybrid or fully remote working options available. You’ll work weekday mornings or afternoons for a 2-month contract, earning a competitive salary between £12,698.40 and £13,000.00.
The Role: Make Every Call Count
As a Sales Support Agent, you’ll be the friendly first voice for customers looking for travel insurance—handling new quote enquiries, renewals, and payment processing with professionalism and precision.
-
Deliver first-class support to customers over the phone
-
Match clients with the best insurance products for their needs
-
Securely process card payments using our advanced call system
-
Contribute to revenue growth with every successful policy
-
Support inbox and live chat duties to enhance service reach
About IMG: Global Reach, Local Heart
We help individuals, families, and corporations worldwide stay protected and prepared. From vacationers to expats, frequent flyers to dual residents—our clients count on us for global peace of mind. With 24/7 support from our UK-based operations centre, we handle everything from overseas emergencies to everyday claims like lost luggage.
Why This Role Rocks
Whether you’re just launching your career or reigniting your passion for customer service, you’ll thrive in our supportive, high-energy environment. This isn’t just a job—it’s the doorway to endless possibility.
-
Grow your skills in a fast-moving, people-first industry
-
Work with one of the most experienced and innovative insurance teams in the country
-
Be part of a culture that believes in promotion from within
What We’re Looking For
-
Excellent written & verbal communication skills
-
Sharp attention to detail and service-oriented mindset
-
Confidence working independently and as part of a team
-
Previous experience in call centres, admin or live chat is a bonus
Perks & Benefits
-
Flexible hybrid/remote working
-
22 days holiday + 9 bank holidays (pro rata)—grows to 30 days!
-
Day off for your birthday and Christmas Eve
-
Summer & Christmas parties and surprise perks like concert tickets
-
Employee recognition awards and career development support
If you\’re ready to step into a dynamic role where every interaction makes a difference, we’d love to hear from you. Let\’s build something great together at IMG.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
#J-18808-Ljbffr
Sales Support Agent employer: International Medical Group
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Agent
✨Tip Number 1
Familiarise yourself with the travel insurance industry. Understanding common terms and products will help you engage confidently with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing scenarios with friends or family can help you become more comfortable handling customer inquiries and processing payments.
✨Tip Number 3
Highlight any previous experience in customer service roles, particularly in call centres or live chat environments. Be ready to share specific examples of how you provided excellent support to customers.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Research IMG and be prepared to discuss why you want to work there and how you align with their values and mission.
We think you need these skills to ace Sales Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or sales support roles. Emphasise any previous call centre or admin experience, as this is a bonus for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention why you are interested in the Sales Support Agent role at IMG and how your skills align with their needs.
Highlight Key Skills: In your application, specifically mention your excellent written and verbal communication skills. Provide examples of how you've successfully handled customer inquiries or processed payments in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at International Medical Group
✨Showcase Your Communication Skills
As a Sales Support Agent, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice answering common questions clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand something.
✨Highlight Your Attention to Detail
This role requires sharp attention to detail, especially when processing payments and handling customer inquiries. Share examples from your past experiences where your attention to detail made a difference, whether in a previous job or during your studies.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios during the interview to assess your customer service skills. Practise handling various customer situations, such as dealing with complaints or providing quotes, to show that you can think on your feet and provide excellent service.
✨Research IMG and Its Values
Familiarise yourself with IMG’s mission and values before the interview. Understanding their commitment to customer service and global reach will help you align your answers with what they are looking for, demonstrating that you are genuinely interested in the company and its culture.