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For Companies At a Glance
- Tasks: Support customer journeys with efficient communication and accurate documentation.
- Company: Join a friendly team in a stable, office-based role in Cardiff.
- Benefits: Competitive salary, full training, and a supportive work environment.
- Other info: Enjoy consistent weekday hours and opportunities for career growth.
- Why this job: Make a real impact in customer service while developing your skills in travel insurance.
- Qualifications: Experience in administration or customer service with strong written communication skills.
The predicted salary is between 24800 - 25000 £ per year.
We're looking for a Sales Administrator to join our busy and friendly Travel Insurance Sales and Customer Service team in our Cardiff office. This is a fantastic opportunity for someone who enjoys working in a structured, customer-focused environment and takes pride in producing accurate, high-quality administrative work.
The role is primarily off‐phone, focused on written customer communication and sales administration, with occasional call handling during periods of high demand.
The Role
As a Sales Administrator, you'll play a vital role in supporting the customer journey by ensuring all correspondence and documentation is handled efficiently, accurately, and professionally. You'll support both customers and the sales team, helping to deliver an excellent service experience while meeting regulatory and quality standards.
Key Responsibilities
- Customer Communication & Administration
- Manage outgoing postal and email correspondence for UK Leisure Travel Sales Support customers
- Respond to customer enquiries via email and live chat in a timely and compliant manner
- Issue insurance documentation, including policy documents, amendments, payment confirmations, renewals, and follow-ups
- Handle general customer queries related to policy cover, documentation, and administration
- Ensure all written communications are clear, professional, and customer-friendly
- Sales Support
- Provide policy quotes via email or post where appropriate
- Issue sales documentation following purchase
- Support follow-ups on incomplete or pending sales
- Make outbound calls when required to obtain payment methods
- Accurately record customer interactions and outcomes on internal systems
- Systems, Data & Quality
- Maintain accurate customer records across multiple systems
- Ensure data protection and compliance standards are met
- Support quality checks by ensuring all correspondence meets internal and regulatory requirements
- Telephony Support (Overflow)
- Handle inbound and outbound calls during busy periods
- Assist with administrative changes and sales support where trained
- Escalate complex or sensitive cases appropriately
- Compliance
- Operate in line with FCA principles and Treating Customers Fairly (TCF)
- Use approved wording and follow internal procedures
- Identify and flag potential risks, errors, or complaints to management
About You
Essential Skills & Experience
- Previous experience in administration, customer service, or an insurance-based role
- Excellent written communication skills with strong attention to detail
- Ability to manage multiple tasks and prioritise effectively
- Confidence using email, case management systems, and Microsoft Office (Word, Outlook, Excel)
Desirable
- Experience within travel insurance, financial services, or insurance sales
- Knowledge of travel insurance products and terminology
- Experience balancing written casework with customer calls
Personal Attributes
- Customer-focused with a calm and professional approach
- Well-organised, methodical, and detail-driven
- Adaptable and willing to support the wider team
- Able to follow procedures while maintaining empathy and clarity
What We Offer
- A stable, office-based role with consistent weekday hours
- A supportive team environment with full role-specific training
- The opportunity to develop experience within travel insurance and financial services
If you're looking for a structured administrative role where quality, accuracy, and customer service really matter, we'd love to hear from you. Apply now to join our Cardiff-based team as a Sales Administrator.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Sales Administrator employer: International Medical Group
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or achievements that relate to the Sales Administrator role. This could be anything from customer service success stories to admin tasks you've nailed in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Administrator role. Highlight your previous experience in administration and customer service, and don’t forget to mention your excellent written communication skills!
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, give examples in your application that demonstrate how you’ve produced accurate, high-quality work in the past. We love seeing candidates who take pride in their accuracy!
Be Professional Yet Friendly: Your written communication should reflect a professional tone while still being approachable. Remember, we’re looking for someone who can connect with customers through email and live chat, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of travel insurance and the specific role of a Sales Administrator. Brush up on common terminology and processes so you can speak confidently about how you would handle customer queries and documentation.
✨Showcase Your Communication Skills
Since this role heavily relies on written communication, prepare examples of your previous work that highlight your attention to detail and professionalism. Be ready to discuss how you ensure clarity and customer-friendliness in your correspondence.
✨Demonstrate Your Organisational Skills
Think of instances where you've successfully managed multiple tasks or prioritised effectively in a busy environment. Share these examples during the interview to show that you can handle the structured nature of the role while maintaining high-quality work.
✨Be Ready for Role-Play
You might be asked to role-play a scenario where you handle a customer query or issue. Practice responding to potential questions or complaints in a calm and professional manner, demonstrating your customer-focused approach and ability to follow procedures.