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For Companies At a Glance
- Tasks: Support customer journeys with efficient communication and sales administration.
- Company: Join a friendly team in a stable, office-based role in Cardiff.
- Benefits: Competitive salary, full training, and a supportive work environment.
- Other info: Enjoy consistent weekday hours and opportunities for career growth.
- Why this job: Make a real impact in customer service while developing your skills in travel insurance.
- Qualifications: Experience in administration or customer service with excellent written communication skills.
The predicted salary is between 24800 - 25000 £ per year.
Location: Cardiff (Office-based)
Salary: £24,800 – £25,000 per annum
Hours: Monday to Friday, 37.5 hours per week
We’re looking for a Sales Administrator to join our busy and friendly Travel Insurance Sales and Customer Service team in our Cardiff office. This is a fantastic opportunity for someone who enjoys working in a structured, customer-focused environment and takes pride in producing accurate, high-quality administrative work. The role is primarily off‑phone, focused on written customer communication and sales administration, with occasional call handling during periods of high demand.
The Role
As a Sales Administrator, you’ll play a vital role in supporting the customer journey by ensuring all correspondence and documentation is handled efficiently, accurately, and professionally. You’ll support both customers and the sales team, helping to deliver an excellent service experience while meeting regulatory and quality standards.
Key Responsibilities
- Customer Communication & Administration
- Manage outgoing postal and email correspondence for UK Leisure Travel Sales
- Support customers
- Respond to customer enquiries via email and live chat in a timely and compliant manner
- Issue insurance documentation, including policy documents, amendments, payment confirmations, renewals, and follow-ups
- Handle general customer queries related to policy cover, documentation, and administration
- Ensure all written communications are clear, professional, and customer-friendly
- Sales Support
- Provide policy quotes via email or post where appropriate
- Issue sales documentation following purchase
- Support follow-ups on incomplete or pending sales
- Make outbound calls when required to obtain payment methods
- Accurately record customer interactions and outcomes on internal systems
- Systems, Data & Quality
- Maintain accurate customer records across multiple systems
- Ensure data protection and compliance standards are met
- Support quality checks by ensuring all correspondence meets internal and regulatory requirements
- Telephony Support (Overflow)
- Handle inbound and outbound calls during busy periods
- Assist with administrative changes and sales support where trained
- Escalate complex or sensitive cases appropriately
- Compliance
- Operate in line with FCA principles and Treating Customers Fairly (TCF)
- Use approved wording and follow internal procedures
- Identify and flag potential risks, errors, or complaints to management
About You
Essential Skills & Experience
- Previous experience in administration, customer service, or an insurance-based role
- Excellent written communication skills with strong attention to detail
- Ability to manage multiple tasks and prioritise effectively
- Confidence using email, case management systems, and Microsoft Office (Word, Outlook, Excel)
Desirable
- Experience within travel insurance, financial services, or insurance sales
- Knowledge of travel insurance products and terminology
- Experience balancing written casework with customer calls
Personal Attributes
- Customer-focused with a calm and professional approach
- Well-organised, methodical, and detail-driven
- Adaptable and willing to support the wider team
- Able to follow procedures while maintaining empathy and clarity
What We Offer
- A stable, office-based role with consistent weekday hours
- A supportive team environment with full role-specific training
- The opportunity to develop experience within travel insurance and financial services
If you’re looking for a structured administrative role where quality, accuracy, and customer service really matter, we’d love to hear from you. Apply now to join our Cardiff-based team as a Sales Administrator.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Sales Administrator employer: International Medical Group
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role is all about written correspondence, make sure you can express yourself clearly and professionally. Try drafting emails or responses to common customer queries to get into the groove.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team in Cardiff!
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Administrator role. Highlight your previous experience in administration and customer service, and don’t forget to mention your excellent written communication skills!
Showcase Your Attention to Detail: Since this role requires high-quality administrative work, be sure to demonstrate your attention to detail in your application. Use clear and professional language, and double-check for any typos or errors before hitting send.
Be Customer-Focused: We love candidates who put customers first! In your application, share examples of how you've provided excellent customer service in the past. This will show us that you understand the importance of a customer-friendly approach.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Before the interview, make sure you brush up on travel insurance basics and the specific products the company offers. This will show that you're genuinely interested in the role and can engage in informed discussions about customer queries.
✨Showcase Your Communication Skills
Since the role focuses heavily on written communication, prepare examples of how you've effectively handled customer correspondence in the past. Be ready to demonstrate your attention to detail and professionalism in your responses.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview where you might need to handle a customer query or issue a policy quote. Practising these scenarios beforehand can help you feel more confident and showcase your problem-solving skills.
✨Highlight Your Organisational Skills
The job requires managing multiple tasks efficiently. Prepare to discuss how you prioritise your workload and maintain accuracy under pressure. Sharing specific examples from previous roles can really make you stand out.