At a Glance
- Tasks: Manage travel insurance claims from start to finish, ensuring exceptional service.
- Company: Join a dynamic and supportive team in a remote working environment.
- Benefits: Enjoy a competitive salary, 22 days holiday, and health benefits.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by handling complex cases for VIP clients.
- Qualifications: 5+ years of claims handling experience and strong communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Location: Remote (UK Based)
Working Hours: Monday to Friday
Salary: £28,000 – £30,000 per annum
About the Role
We are looking for an experienced Senior Travel Claims Handler to join our dynamic and supportive team. This is an exciting opportunity to work remotely while playing a key role in delivering exceptional claims handling services across a diverse and global client base.
In this role, you will manage travel insurance claims end-to-end, from initial documentation through to final resolution. You’ll take ownership of complex, high-value, and sensitive cases, acting as a trusted point of contact for VIP clients and providing expert guidance to colleagues.
What You’ll Be Doing
- Managing travel claims from start to finish, including assessment, investigation, settlement, and closure
- Handling high-value and complex cases with professionalism and accuracy
- Communicating with customers, underwriters, and third parties via phone and email
- Supporting and mentoring team members, including authorising claims within your authority
- Reviewing appeals, complaints, and sensitive cases to ensure fair outcomes
- Identifying and preventing fraud, and managing recoveries where appropriate
- Providing clear explanations of claim decisions in line with policy terms
- Supporting internal reporting, claim analysis, and process improvements
- Working closely with 24/7 assistance teams to ensure a seamless customer journey
What We’re Looking For
- Strong claims handling experience with excellent attention to detail and analytical skills
- Ability to manage workloads independently while collaborating effectively with others
- Outstanding customer service and communication skills
- Confident handling complex cases, complaints, and VIP clients
- Strong IT skills, including Microsoft Office (Excel, Word, PowerPoint)
- A calm, professional, and solutions-focused approach
Desirable Experience
- 5+ years’ experience across travel, medical, legal expenses, or liability claims
- 3+ years specialising in travel claims
- Experience with fraud detection, recoveries, and complaint resolution
- Additional language skills (beneficial but not essential)
What We Offer
- Remote working with a healthy work-life balance
- Monday to Friday schedule (no weekends!)
- Competitive salary of £28,000 – £30,000
- 22 days holiday + bank holidays, increasing to 30 days with service
- Your birthday off and Christmas Eve off
- Bupa dental cover
- Health Shield cash plan (optical & everyday healthcare)
- Comprehensive travel insurance
- Royal London pension scheme
- Death in service benefit
- Paid volunteer days
Why Join Us?
You’ll be joining a collaborative, supportive environment where your expertise is valued, and your development is encouraged. We pride ourselves on delivering high-quality service while supporting our people to thrive. Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Senior Claims Handler in Redhill employer: International Medical Group
Join a dynamic and supportive team as a Senior Travel Claims Handler, where you can enjoy the flexibility of remote working while contributing to exceptional claims handling services for a diverse global client base. With a strong focus on employee development, a healthy work-life balance, and a competitive benefits package including generous holiday allowances and health cover, this role offers a meaningful opportunity to thrive in your career while making a positive impact.
Contact Details:
International Medical Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Handler in Redhill
✨Dive Into Industry Networking Events
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We think you need these skills to ace Senior Claims Handler in Redhill
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at International Medical Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at International Medical Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at International Medical Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at International Medical Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at International Medical Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding International Medical Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
