At a Glance
- Tasks: Manage preauthorisation requests and support global members with medical treatment queries.
- Company: Join a dynamic team in international private medical insurance, fully remote.
- Benefits: Competitive salary, remote work, structured training, and health benefits.
- Other info: Opportunity for career growth in a supportive and inclusive team.
- Why this job: Make a real difference by delivering exceptional customer service during critical moments.
- Qualifications: Strong communication skills and ability to manage multiple priorities in a fast-paced environment.
The predicted salary is between 24800 - 26715 £ per year.
Working Model: Remote
Salary: £24,800 – £26,715 + benefits
Working Schedule: 37.5 hours per week, Monday to Friday
Are you passionate about delivering exceptional customer service and making a real difference during critical moments? We’re looking for a Preauthorisation Case Manager to join our dynamic and supportive team, working with international clients across the globe. This is a fantastic opportunity to build your career within international private medical insurance, all from a fully remote working environment.
About the Role
As a Preauthorisation Case Manager, you’ll play a vital frontline role supporting our global members by managing requests for medical treatment preauthorisation and benefit reservations. Working closely with our Medical and Claims teams, you’ll handle a variety of queries from members, healthcare providers, and partners via phone, email, digital channels, and our online portal. You’ll assess coverage, confirm benefits, and ensure requests are handled efficiently and in line with policy terms. This is a fast-paced, customer-focused role where your ability to remain calm under pressure and communicate with empathy will be key.
Key Responsibilities
- Manage preauthorisation requests end-to-end, ensuring eligibility aligns with policy terms
- Build strong relationships with members, providers, and internal teams
- Deliver excellent customer service across all communication channels
- Monitor ongoing cases, providing updates on treatment plans and costs
- Respond promptly and empathetically to patient, provider, and partner queries
- Maintain accurate and detailed records within the claims system
- Prioritise workload effectively to meet service standards
- Escalate complex, sensitive, or high-risk cases when needed
- Support smooth workflow across teams through effective case coordination
- Identify process improvements and raise concerns appropriately
What We’re Looking For
- Strong communication skills (written and verbal) with a professional, empathetic approach
- Excellent organisation and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- A proactive, solution-focused mindset
- Confidence working independently and within a team
- Good IT skills, including Microsoft Office 365
- Desirable: Experience in customer service, insurance, healthcare, or claims
- Additional language skills (German or Spanish)
What We Offer
- Fully remote working
- Structured training and ongoing development
- A collaborative, inclusive, and supportive team environment
- The opportunity to build a career within international healthcare and insurance
- Bupa dental cover
- Health Shield cash plan (optical, everyday healthcare & more)
- Comprehensive travel insurance
- Royal London pension scheme
- Death in service benefit
- Paid volunteer days to support causes that matter to you
Why Join Us?
You’ll be part of a team that genuinely makes a difference—supporting people when they need it most. If you thrive in a fast-paced environment and take pride in delivering outstanding service, we’d love to hear from you. Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Preauthorisation Case Manager in Redhill employer: International Medical Group
Join a dynamic and supportive team as a Preauthorisation Case Manager, where you can thrive in a fully remote working environment while making a meaningful impact on international clients. With structured training, ongoing development opportunities, and a collaborative culture, you'll be empowered to build a rewarding career in the healthcare and insurance sector. Enjoy comprehensive benefits including Bupa dental cover, a health cash plan, and paid volunteer days, all while being part of a company that values diversity and exceptional customer service.
Contact Details:
International Medical Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Preauthorisation Case Manager in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and don’t be shy about asking for informational interviews. The more connections we make, the better our chances of landing that Preauthorisation Case Manager role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and case management. We can even do mock interviews with friends or family to boost our confidence and refine our answers.
✨Tip Number 3
Show off your skills! During interviews, highlight your communication abilities and any experience you have in healthcare or insurance. We want to demonstrate how we can handle those fast-paced, high-pressure situations with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re genuinely interested in being part of the team and making a difference in people’s lives.
We think you need these skills to ace Preauthorisation Case Manager in Redhill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Preauthorisation Case Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can make a difference in our team!
Showcase Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back on demonstrating your written communication prowess!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as we value accuracy and organisation. A polished application shows us you’re serious about the role and ready to manage multiple priorities effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at International Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Preauthorisation Case Manager. Familiarise yourself with the key tasks like managing preauthorisation requests and communicating with members and providers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples that highlight your ability to communicate effectively and empathetically. Think of situations where you’ve successfully handled customer queries or resolved conflicts, as these will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is crucial. Be ready to discuss how you prioritise tasks and manage multiple responsibilities. You could even share a specific instance where your organisational skills made a difference in your previous roles.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and company culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
