At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional service and operational excellence during night shifts.
- Company: Join a supportive and innovative company focused on 24/7 assistance.
- Benefits: Competitive salary, night shift allowance, remote work, and generous holiday package.
- Other info: Fully remote work with structured training and opportunities for career growth.
- Why this job: Make a real impact by supporting people in critical situations while developing your leadership skills.
- Qualifications: 3+ years in a leadership role with strong communication and organisational skills.
The predicted salary is between 31500 - 35000 € per year.
Working Model: Remote
Salary: £31,500 – £35,000 + £5,000 night allowance + 5% performance bonus
Working Pattern: 20:00 – 08:00 | 5 on, 5 off
Are you an experienced Team Leader with a passion for delivering exceptional customer service and leading high-performing teams? We’re looking for a Night Shift Team Leader to join our 24/7 Assistance team, playing a pivotal role in supporting global members and ensuring service excellence around the clock.
This is a fantastic opportunity to step into a leadership role where you’ll combine operational oversight, people management, and hands-on case support in a fast-paced, internationally focused environment.
About the Role
As a Team Leader within our 24/7 Assistance function, you’ll be responsible for overseeing service delivery, ensuring high standards are maintained, and supporting your team to succeed. Alongside leading and coaching your team, you’ll remain close to operations by supporting with escalations, case management, and ensuring all customer interactions reflect professionalism and empathy. You’ll play a key role in maintaining service levels, meeting client SLAs, and driving continuous improvement across the team.
Key Responsibilities
- Leadership & Team Management
- Lead, coach, and support a team of Case Managers to deliver excellent service
- Act as the first point of contact for queries and escalations
- Promote a positive, high-performance team culture
- Support training, development, and performance management
- Operational Oversight
- Monitor call performance, inboxes, and team productivity
- Ensure cases are handled accurately, efficiently, and in line with policy and regulatory standards
- Maintain oversight of workflows, ensuring tasks are prioritised and completed
- Identify and escalate service issues and drive improvements
- Service Delivery Excellence
- Ensure all interactions meet high standards of professionalism and empathy
- Manage escalated cases and authorisations
- Support SLAs, KPIs, and client expectations
- Maintain accurate system records and reporting
- Continuous Improvement
- Drive service improvement and operational efficiencies
- Collaborate with the wider management team
- Support reporting, data validation, and month-end processes
What We’re Looking For
- Proven experience in a Team Leader or senior Case Manager role (3+ years preferred)
- Strong leadership and people management capability
- Excellent communication and interpersonal skills
- Ability to perform under pressure in a fast-paced environment
- Strong organisational skills and attention to detail
- Commercial awareness with a customer-first mindset
- Desirable: Experience in insurance, healthcare, or claims
- Knowledge of FCA/FOS regulations
- Understanding of insurance and claims practices
What We Offer
- Competitive salary + £5,000 night shift allowance + 5% performance bonus
- Fully remote working
- Structured training and ongoing support to help you succeed
- Opportunity to gain experience within international private medical insurance
- A collaborative, professional, and supportive working environment
Benefits Package
- Bupa dental cover to support your oral health
- Health Shield cash plan (including optical and everyday healthcare)
- Comprehensive travel insurance for added peace of mind
- Royal London pension scheme to support your future
- Death in service benefit for financial protection
- Paid volunteer days to give back to causes that matter to you
- Birthday day off + Christmas Eve off
- 22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift pattern)
Working Pattern
Night shifts: 20:00 – 08:00 (5 on / 5 off rotation)
Training: Initially completed on day shifts (08:00–16:30, 09:00–17:30, 10:00–18:30, 12:00–20:30), including approximately 1 in 3 weekends, before transitioning to nights.
Why Join Us?
This is more than just a leadership role — it’s an opportunity to make a real impact. You’ll lead a team that supports people during critical and often stressful situations, ensuring they receive the highest level of care and service when they need it most.
If you’re ready to take the next step in your leadership career, we’d love to hear from you. Apply today and take the next step in your career.
Night Team Leader in Redhill employer: International Medical Group
Join our dynamic 24/7 Assistance team as a Night Shift Team Leader, where you'll not only lead a dedicated group of professionals but also enjoy the benefits of fully remote working. We pride ourselves on fostering a collaborative and supportive work culture that prioritises employee growth through structured training and ongoing support, alongside a competitive salary package that includes a night shift allowance and performance bonuses. With opportunities to make a meaningful impact in a fast-paced environment, this role is perfect for those looking to advance their leadership career while contributing to exceptional customer service.
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Leader in Redhill
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Night Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles and practice your responses. Think about how you can showcase your experience in managing teams and delivering exceptional service.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to spot your application and get back to you quickly.
We think you need these skills to ace Night Team Leader in Redhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Night Shift Team Leader role. Highlight your leadership experience and any relevant customer service achievements to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've led teams and delivered exceptional service, showing us what makes you the perfect fit for our 24/7 Assistance team.
Showcase Your Communication Skills:As a Team Leader, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. This will help us see how you can support your team and manage escalations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at International Medical Group
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully led teams in the past, especially in high-pressure situations.
✨Demonstrate Customer Service Excellence
Since this role focuses on delivering exceptional customer service, prepare to discuss your approach to handling customer interactions. Think of scenarios where you went above and beyond for a customer and how you ensured their needs were met with professionalism and empathy.
✨Showcase Your Problem-Solving Skills
As a Night Team Leader, you'll need to manage escalations and drive improvements. Be prepared to talk about challenges you've faced in previous roles and how you resolved them. Highlight your ability to think on your feet and make decisions that benefit both the team and the customers.
✨Familiarise Yourself with Relevant Regulations
Understanding FCA/FOS regulations and insurance practices is a plus for this role. Brush up on these topics before your interview, and be ready to discuss how your knowledge can contribute to maintaining compliance and improving service delivery.
