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- Tasks: Support clients with medical coordination and deliver exceptional service during vulnerable moments.
- Company: Join a global leader in medical insurance with a culture of empathy and professionalism.
- Benefits: Competitive salary, night-shift differential, hybrid working options, and 22 days holiday.
- Why this job: Make a real difference in people's lives while growing within a supportive team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy a meaningful role with clear progression pathways and a diverse culture.
The predicted salary is between 25000 - 29000 £ per year.
Join a Global Leader in Medical Insurance.
Salary: £25,000 – £26,000 per year + £3,000 Night‑Shift Differential (Total potential salary: £28,000 – £29,000 per year).
Do you thrive in a fast‑paced environment where you can make a real difference in people’s lives? Are you empathetic, organised, and confident communicating with individuals from all walks of life? If so, you could be the Case Manager we’re looking for.
You’ll coordinate medical care and assistance for insured clients worldwide—supporting individuals during some of their most vulnerable moments. Whether arranging treatment abroad or coordinating a client’s return home, you’ll deliver compassionate, professional, and timely support.
What You’ll Do- Support Clients with Compassion
- Assist clients with medical coordination, loss handling, or repatriation.
- Deliver exceptional service to clients, families, and internal teams.
- Respond to enquiries with empathy, clarity, and professionalism.
- Coordinate Medical Care & Logistics
- Work directly with our Medical Department to ensure appropriate care.
- Gather medical reports, arrange treatment, and support authorisation needs.
- Manage logistics relating to client movement and welfare.
- Ensure Accurate Case Management
- Maintain precise and complete documentation for every interaction.
- Conduct regular case reviews to ensure compliance and quality.
- Close cases accurately and gather required information promptly.
- Collaborate & Lead Within the Team
- Act as the first point of escalation for Case Administrators.
- Provide leadership, support, and oversight for case handling.
- Liaise with clients on updates and queries.
- Escalate VIP, contentious, or high‑risk cases as needed.
- Deliver Operational Excellence
- Meet SLAs, KPIs, and internal service standards.
- Identify process improvements or system issues.
- Support the department’s overall success.
- Assist with additional tasks as assigned by leadership.
- Essential Skills
- Fluent written and spoken English.
- Customer service experience (from any industry).
- Clear, professional communication.
- Calm, empathetic approach in challenging circumstances.
- Preferred Skills
- Proficiency in Microsoft Word & Outlook.
- Strong organisation and prioritisation abilities.
- Ability to work under pressure within a close‑knit team.
- Additional languages (a strong advantage).
- A meaningful role supporting people in vulnerable moments.
- A supportive and collaborative Operations Team.
- Opportunities to grow within global medical assistance.
- A culture built on empathy, professionalism, and excellence.
- Permanent Shift Pattern (After Training): 4 on / 4 off, 20:00 – 08:00 (Night shifts), 90‑minute unpaid lunch, Includes a £3,000 annual night‑shift differential.
- Training Period (First 3 Months): 08:00 – 20:30 (Day shifts), 7.5‑hour shifts (37.5 hours/week), 1‑hour unpaid lunch. This dedicated training phase ensures you are fully supported before transitioning onto nights.
- Hybrid & Remote working options.
- Clear internal progression pathways.
- Diverse & inclusive culture.
- Birthday day off + Christmas Eve off.
- 22 days holiday (FTE - DEPENDS ON SHIFT PATTERN) + 8.
Night Case Manager in Redhill employer: International Medical Group
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Case Manager in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to case management. Role-play with a friend or use online resources to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share real-life examples of how you've supported others in challenging situations—this is key for a role like Night Case Manager!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Night Case Manager in Redhill
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side! Share experiences where you've helped others, especially in challenging situations. This role is all about supporting clients during tough times, so we want to know how you can bring that empathy to the table.
Be Clear and Professional: When writing your application, keep it clear and professional. Use straightforward language and avoid jargon. We appreciate good communication skills, so make sure your writing reflects that. Remember, clarity is key!
Highlight Your Organisation Skills: As a Night Case Manager, you'll need to juggle multiple tasks. In your application, mention any experiences that showcase your organisational skills. Whether it's managing projects or coordinating events, show us how you keep everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and submit your details!
How to prepare for a job interview at International Medical Group
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Case Manager role. Familiarise yourself with the responsibilities, such as coordinating medical care and providing support to clients. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Empathy
As a Case Manager, empathy is key. Prepare examples from your past experiences where you've shown compassion and understanding, especially in challenging situations. This will highlight your ability to connect with clients during their vulnerable moments, which is crucial for this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of specific instances where you successfully managed a difficult situation or coordinated logistics under tight deadlines. Practising these scenarios will help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
