At a Glance
- Tasks: Manage complex medical cases and support critical care transport.
- Company: Join a leading international healthcare team with a supportive culture.
- Benefits: Remote work, competitive salary, health cover, and generous holiday allowance.
- Other info: Enjoy structured training and opportunities for professional growth.
- Why this job: Make a real impact in critical situations while developing your career.
- Qualifications: Experience in case management or high-paced customer service is essential.
The predicted salary is between 28500 - 31000 € per year.
Working Model: Remote
Salary: £28,500 – £31,000 + comprehensive benefits
Working Pattern: 4 on, 4 off
Are you ready to take the next step in your career and make a meaningful impact? We’re looking for a Critical Care & Transport Case Manager to join our expert team, supporting members around the world during complex and critical situations. This is a unique opportunity to work in a fast-paced, internationally focused environment, managing high-value and sensitive cases while developing your expertise within the insurance and healthcare space.
About the Role
In this role, you’ll take ownership of complex medical cases, including evacuations, repatriations, and critical care scenarios. Working closely with our Medical Team, providers, and internal stakeholders, you’ll ensure cases are managed efficiently, professionally, and with empathy. You’ll also play a key role in supporting and mentoring junior Case Managers, contributing to team development and service excellence. This is a highly rewarding role where your work directly impacts people during some of their most critical moments.
Key Responsibilities
- Manage complex cases including:
- Medical evacuations and repatriations (commercial and air ambulance)
- Intensive care and high-dependency admissions
- Long-term inpatient cases (9+ days)
- High-risk country admissions and private hospital evacuations
- Repatriation of mortal remains
- Collaborate with medical professionals to review and manage ongoing cases
- Maintain clear, professional communication with all stakeholders
- Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met
- Accurately update financial reserves and cost projections
- Review and approve transportation invoices, ensuring accuracy and timely payments
- Support with customer service and pharmaceutical cases when required
- Identify and escalate risks, issues, or service improvements
- Provide guidance, coaching, and support to junior team members
What We’re Looking For
- Experience in claims handling, case management, or a high-paced customer service environment
- 2+ years claims/case management experience, OR
- 3+ years customer service experience (contact centre preferred)
- Strong communication skills with a professional, empathetic approach
- Ability to manage complex, sensitive situations under pressure
- Excellent organisational and decision-making skills
- A proactive and team-oriented mindset
- Desirable:
- Experience in insurance, healthcare, or assistance environments
- Knowledge of claims processes and policy interpretation
- Additional language skills
Working Pattern
- Training: Monday – Friday, 09:00 – 17:30
- Post-training transition: 5 on / 2 off (including approx. 1 in 3 weekends) with shifts between 08:00 – 20:30
- After probation: 4 on / 4 off, 08:00 – 20:00
What We Offer
- Fully remote working
- Structured training and ongoing support to help you succeed
- Opportunity to gain experience within international private medical insurance
- A collaborative, professional, and supportive working environment
Benefits Package
- Bupa dental cover to support your oral health
- Health Shield cash plan (including optical and everyday healthcare)
- Comprehensive travel insurance for added peace of mind
- Royal London pension scheme to support your future
- Death in service benefit for financial protection
- Paid volunteer days to give back to causes that matter to you
- Birthday day off + Christmas Eve off
- 22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift pattern)
Why Join Us?
You’ll be joining a team of experienced, supportive, and dedicated professionals, with real opportunities to learn, grow, and advance your career. At IMG, we’re committed to helping you realise your potential — whether you’re looking to advance your career or take on a new challenge, this is the place to do it. Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Medevac Specialist in Redhill employer: International Medical Group
At IMG, we pride ourselves on being an exceptional employer, offering a fully remote working environment that fosters collaboration and professional growth. Our comprehensive benefits package, including health coverage, generous holiday allowances, and opportunities for career advancement, ensures that our employees feel valued and supported. Join our dedicated team of professionals and make a meaningful impact in the critical care and transport sector while enjoying a work culture that prioritises empathy and teamwork.
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Medevac Specialist in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Medevac Specialist in Redhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of a Medevac Specialist. Highlight any relevant case management or customer service experience, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your ability to handle complex situations with empathy.
Showcase Your Team Spirit:We love a team player! In your application, emphasise your collaborative mindset and any experience mentoring others. This role involves supporting junior Case Managers, so let us know how you can contribute to our team’s success.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Make sure you brush up on your knowledge of critical care and transport case management. Familiarise yourself with medical evacuations, repatriations, and the specific challenges that come with managing sensitive cases. This will show your potential employer that you're not just interested in the role, but that you understand it deeply.
✨Show Empathy
Since this role involves dealing with complex and often emotional situations, it's crucial to demonstrate your empathetic approach during the interview. Share examples from your past experiences where you've successfully managed sensitive cases or provided support to others in distressing circumstances.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s processes, team dynamics, and how they handle high-pressure situations. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values and work style.
✨Highlight Teamwork Skills
Since you'll be collaborating with medical professionals and mentoring junior team members, emphasise your teamwork and leadership skills. Share specific instances where you've worked effectively in a team or guided others, showcasing your ability to contribute positively to the team environment.
