At a Glance
- Tasks: Manage complex medical cases and support critical care transport.
- Company: Join a leading international healthcare team with a supportive culture.
- Benefits: Remote work, competitive salary, health cover, and generous holiday allowance.
- Other info: Enjoy structured training and opportunities for professional growth.
- Why this job: Make a real impact in critical situations while developing your career.
- Qualifications: Experience in case management or high-paced customer service is essential.
The predicted salary is between 28500 - 31000 £ per year.
Working Model: Remote
Salary: £28,500 – £31,000 + comprehensive benefits
Working Pattern: 4 on, 4 off
Are you ready to take the next step in your career and make a meaningful impact? We’re looking for a Critical Care & Transport Case Manager to join our expert team, supporting members around the world during complex and critical situations. This is a unique opportunity to work in a fast-paced, internationally focused environment, managing high-value and sensitive cases while developing your expertise within the insurance and healthcare space.
About the Role
In this role, you’ll take ownership of complex medical cases, including evacuations, repatriations, and critical care scenarios. Working closely with our Medical Team, providers, and internal stakeholders, you’ll ensure cases are managed efficiently, professionally, and with empathy. You’ll also play a key role in supporting and mentoring junior Case Managers, contributing to team development and service excellence. This is a highly rewarding role where your work directly impacts people during some of their most critical moments.
Key Responsibilities
- Manage complex cases including:
- Medical evacuations and repatriations (commercial and air ambulance)
- Intensive care and high-dependency admissions
- Long-term inpatient cases (9+ days)
- High-risk country admissions and private hospital evacuations
- Repatriation of mortal remains
- Collaborate with medical professionals to review and manage ongoing cases
- Maintain clear, professional communication with all stakeholders
- Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met
- Accurately update financial reserves and cost projections
- Review and approve transportation invoices, ensuring accuracy and timely payments
- Support with customer service and pharmaceutical cases when required
- Identify and escalate risks, issues, or service improvements
- Provide guidance, coaching, and support to junior team members
What We’re Looking For
- Experience in claims handling, case management, or a high-paced customer service environment
- 2+ years claims/case management experience, OR
- 3+ years customer service experience (contact centre preferred)
- Strong communication skills with a professional, empathetic approach
- Ability to manage complex, sensitive situations under pressure
- Excellent organisational and decision-making skills
- A proactive and team-oriented mindset
- Desirable:
- Experience in insurance, healthcare, or assistance environments
- Knowledge of claims processes and policy interpretation
- Additional language skills
Working Pattern
- Training: Monday – Friday, 09:00 – 17:30
- Post-training transition: 5 on / 2 off (including approx. 1 in 3 weekends) with shifts between 08:00 – 20:30
- After probation: 4 on / 4 off, 08:00 – 20:00
What We Offer
- Fully remote working
- Structured training and ongoing support to help you succeed
- Opportunity to gain experience within international private medical insurance
- A collaborative, professional, and supportive working environment
Benefits Package
- Bupa dental cover to support your oral health
- Health Shield cash plan (including optical and everyday healthcare)
- Comprehensive travel insurance for added peace of mind
- Royal London pension scheme to support your future
- Death in service benefit for financial protection
- Paid volunteer days to give back to causes that matter to you
- Birthday day off + Christmas Eve off
- 22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift pattern)
Why Join Us?
You’ll be joining a team of experienced, supportive, and dedicated professionals, with real opportunities to learn, grow, and advance your career. At IMG, we’re committed to helping you realise your potential — whether you’re looking to advance your career or take on a new challenge, this is the place to do it. Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Medevac Specialist in Redhill employer: International Medical Group
At IMG, we pride ourselves on being an exceptional employer, offering a fully remote working environment that fosters collaboration and professional growth. Our comprehensive benefits package, including health coverage, generous holiday allowances, and opportunities for career advancement, ensures that our employees feel valued and supported. Join our dedicated team of professionals and make a meaningful impact in the critical care and transport sector while enjoying a work culture that prioritises empathy and teamwork.
Contact Details:
International Medical Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medevac Specialist in Redhill
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at International Medical Group for the Medevac Specialist role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Medevac Specialist in Redhill
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with International Medical Group, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at International Medical Group, and how you can make a difference!
How to prepare for a job interview at International Medical Group
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at International Medical Group.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like International Medical Group appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how International Medical Group supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
