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For Companies At a Glance
- Tasks: Support clients with medical coordination and deliver exceptional customer service.
- Company: Join a global leader in medical insurance with a caring culture.
- Benefits: Hybrid working, career development, birthday day off, and 22 days holiday.
- Why this job: Make a real difference in people's lives during vulnerable moments.
- Qualifications: Fluent English, customer service experience, and strong communication skills.
- Other info: Dynamic team environment with opportunities for internal promotion.
The predicted salary is between 25000 - 26000 £ per year.
Join a Global Leader in Medical Insurance as a Case Manager at IMG.
Salary: £25,000 – £26,000 per year
Do you thrive in fast‑paced environments where you can make a real difference in people’s lives? Are you empathetic, organised, and confident communicating with individuals from all walks of life? If so, you could be the Case Manager we’re looking for.
In this role, you will coordinate medical care and assistance for insured clients worldwide. Whether helping someone access treatment abroad or arranging a safe journey home, you’ll ensure each case is handled with compassion, urgency, and professionalism.
What You’ll Do- Support Clients with Compassion
- Assist insured clients with medical coordination, handling losses, or arranging repatriation.
- Deliver exceptional customer service to clients, relatives, and internal teams.
- Respond to enquiries with empathy, clarity, and professionalism.
- Coordinate Medical Care & Logistics
- Work closely with our Medical Department to ensure appropriate treatment.
- Obtain medical reports, arrange medical care, and facilitate authorisations.
- Manage all logistics relating to client movement and welfare.
- Ensure Accurate Case Management
- Document all interactions clearly and accurately.
- Conduct frequent case reviews to ensure compliance and quality.
- Close cases with accurate final reserves and ensure all key information is captured early.
- Collaborate & Lead Within the Team
- Act as the initial escalation point for Case Administrators.
- Support, guide, and oversee ongoing case work.
- Liaise directly with clients regarding updates or concerns.
- Escalate VIP, press-sensitive, contentious, or high-risk cases to management.
- Deliver Operational Excellence
- Meet SLA targets, KPIs, and internal service standards.
- Identify system issues or improvement opportunities.
- Support the wider Operations Department in achieving goals.
- Take on additional tasks as assigned by leadership.
- Essential Skills
- Fluent spoken and written English
- Customer service experience (any sector)
- Clear, professional communication skills
- Ability to remain empathetic and composed in challenging situations
- Preferred Skills
- Proficiency in Microsoft Word & Outlook
- Strong organisational and prioritisation skills
- Ability to work under pressure in a close‑knit team
- Additional languages (a strong advantage)
- A meaningful role helping people during vulnerable moments
- Supportive, collaborative Operations Team
- Career development opportunities in global medical assistance
- A culture built on care, professionalism, and service excellence
This is a 24/7 operation, with shifts between 08:00–20:30. 7.5‑hour shifts (37.5 hours per week) 1‑hour unpaid lunch Weekend rotation: typically 1 in every 3 weekends.
What We Offer- Hybrid working options
- Internal promotion pathways
- Diverse & inclusive workplace
- Birthday day off + Christmas Eve off
- 22 days holiday (FTE - DEPENDS ON SHIFT PATTERN) + 8
Case Manager in Redhill employer: International Medical Group
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the medical insurance field, especially those who work at IMG. A friendly chat can open doors and give you insider info on what it’s really like to be a Case Manager.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role's requirements, especially around empathy and customer service. We want to see how you handle real-life scenarios!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks or cases before. This will demonstrate that you can thrive in our fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Case Manager in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Case Manager role. Highlight your customer service experience and any relevant medical coordination skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping people in challenging situations. Share specific examples of how you've demonstrated empathy and professionalism in your previous roles.
Showcase Your Communication Skills: Since clear communication is key for this role, ensure your application is well-written and free of errors. We want to see your ability to convey information clearly and professionally right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Case Manager position without any hiccups!
How to prepare for a job interview at International Medical Group
✨Show Your Empathy
As a Case Manager, empathy is key. During the interview, share examples of how you've helped others in challenging situations. This will demonstrate your ability to connect with clients and handle sensitive cases with care.
✨Be Organised and Prepared
Make sure you know the job description inside out. Prepare questions about the role and the company. Being organised shows that you can manage multiple tasks effectively, which is crucial for this position.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since you'll be dealing with clients from various backgrounds, showcasing your communication skills during the interview will highlight your suitability for the role.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to solve problems under pressure. Share these experiences to illustrate your ability to remain composed and find solutions quickly, which is essential in a fast-paced environment like medical insurance.
