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For Companies At a Glance
- Tasks: Ensure quality in claims and enhance customer experience globally.
- Company: Join IMG, a global leader in medical insurance.
- Benefits: Hybrid work, 22 days leave, birthday off, and surprise rewards.
- Why this job: Shape the future of customer care and make a real impact.
- Qualifications: 5+ years in claims processing and strong communication skills.
- Other info: Diverse culture with excellent growth opportunities and team support.
The predicted salary is between 26325 - 30225 ÂŁ per year.
Join a Global Leader in Medical Insurance
Become Our New Quality Assurance Specialist at IMG!
At IMG, we’re more than just a medical insurance provider—we’re a lifeline for travellers, expats, and global citizens navigating life’s unexpected moments. As a Quality Assurance Specialist, you’ll be at the heart of our mission: ensuring every claim, every interaction, and every resolution meets the highest standards of care and compliance.
Location: United Kingdom
Contract Type: Full-Time, Permanent
Salary: £26,325 – £30,225 (Based on Experience)
Why This Role Is a Game-Changer
This isn’t just a back-office role—it’s a chance to shape the customer experience for thousands of people worldwide. You’ll be the voice of quality, the guardian of standards, and a key player in driving continuous improvement across our claims and assistance teams.
What You’ll Be Doing
- Handle and resolve complaints with empathy and precision
- Conduct quality audits and share actionable insights
- Collaborate with teams to enhance service delivery and compliance
- Support vulnerable customers with tailored care
- Drive improvements through root cause analysis and feedback loops
- Partner with training and operations to elevate team performance
- Liaise with underwriters, regulatory bodies, and internal stakeholders
- Monitor and report on quality trends and KPIs
- Contribute to the development of standard operating procedures
- Assist in regulatory file requests and appeals management
What We’re Looking For
Essential Skills & Experience:
️ 5+ years in claims processing or 24/7 assistance handling (travel or PMI)
️ Strong written and verbal communication skills
️ High attention to detail and analytical thinking
️ Experience handling complaints in a regulated environment (FCA/ICB)
️ Ability to identify vulnerable customers and adapt support accordingly
️ Strong organisational skills and ability to prioritise independently
️ Proficiency in Microsoft Office (Word, Outlook, Excel, Teams)
️ Experience conducting audits and quality reviews
️ Commercial awareness and sound decision-making skills
️ Ability to work under pressure and meet deadlines
Preferred Skills:
Previous experience in quality assurance or customer service
Familiarity with case review processes and RCA methodology
Experience developing or improving customer journeys
Knowledge of compliance metrics and regulatory standards
Experience working with cross-functional teams
What We Offer
Hybrid & Remote Working Options
Internal Promotion Opportunities
Diverse & Inclusive Culture
Birthday Day Off + Christmas Eve Off
22 Days Leave + 8 Bank Holidays (rising to 30 days)
Summer & Christmas Parties
Surprise Rewards (Yes, even Beyoncé tickets!)
Employee of the Month/Year Awards
2 Volunteer Days Annually
Ready to Make a Global Impact?
Whether you\’re just stepping into quality assurance or bringing years of experience, IMG is where your career can thrive. We’ll support your growth with expert training, a collaborative team, and opportunities to make a real difference.
Apply now and help us deliver peace of mind—one claim at a time.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
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Quality Assurance Specialist employer: International Medical Group
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IMG on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to quality assurance. Think about how you can showcase your experience in handling complaints and conducting audits—this is your time to shine!
✨Tip Number 3
Show your passion for customer care! During interviews, share specific examples of how you've improved service delivery or supported vulnerable customers. This will demonstrate that you’re not just about the numbers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the IMG family.
We think you need these skills to ace Quality Assurance Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in claims processing and quality assurance. We want to see how your skills align with our mission at IMG, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through—after all, we’re looking for someone who can connect with our customers empathetically.
Highlight Your Attention to Detail: As a Quality Assurance Specialist, attention to detail is crucial. In your application, mention specific examples where you’ve successfully conducted audits or handled complaints with precision. This will show us you’re the right fit for maintaining our high standards.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at IMG!
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Before the interview, dive deep into IMG's mission and values. Understand their approach to quality assurance and how it impacts customer experience. This will not only show your enthusiasm but also help you align your answers with what they value.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your skills in claims processing, handling complaints, and conducting audits. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Empathy
As a Quality Assurance Specialist, empathy is key. Be ready to discuss how you've supported vulnerable customers in the past. Share stories that demonstrate your ability to handle sensitive situations with care and precision.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about their quality metrics, team dynamics, or how they handle continuous improvement. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.