At a Glance
- Tasks: Support health policy administration and deliver top-notch customer service.
- Company: Dynamic health insurance company with a focus on collaboration.
- Benefits: Hybrid working, structured training, and a supportive environment.
- Other info: Opportunity to gain valuable experience in international private medical insurance.
- Why this job: Join a fast-paced team and make a real difference in customer experiences.
- Qualifications: Strong admin skills and a passion for customer service.
The predicted salary is between 24800 - 25200 € per year.
Location: Cardiff (Hybrid – 2 days per week in the office)
Contract: Maternity Cover
Salary: £24,800 – £25,200 per annum
Hours: Monday to Friday, between 08:30 and 17:30
About the Role
We’re looking for a Health Policy Administrator to join our Operations team on a maternity cover contract. This is a varied and rewarding role, supporting our International Private Medical Insurance (IPMI), Underwriting, Sales, Finance, and Claims teams with high‑quality administrative and customer service support. You’ll play a key part in managing the day‑to‑day administration of IPMI policies, working closely with colleagues, brokers, sales partners, and our growing international member base. Often the first point of contact, you’ll help ensure our customers receive a professional, efficient, and positive experience at every stage of their policy lifecycle. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working with detail, and takes pride in delivering excellent customer service.
What You’ll Be Doing
- Provide end‑to‑end administrative support across the full policy lifecycle, including quotations, new business, renewals, amendments, fulfilment, and cancellations
- Manage and respond to policy‑related enquiries via phone, email, live chat, WhatsApp, and web chat in a professional and timely manner
- Action all incoming policy administration emails within agreed service levels, ensuring accuracy and compliance with internal systems and standards
- Issue policy documentation accurately and promptly
- Support the Finance team by processing premium payments and securely taking credit card details where required
- Assist the Claims team with policy‑related queries
- Maintain accurate records and ensure all work aligns with company procedures and service expectations
- Escalate complex queries or workload challenges appropriately
- Collaborate with colleagues across the business to support operational goals
About You
Essential Skills & Experience
- Strong administrative or customer service experience
- Confident using Microsoft Office 365 (Outlook, Word, Excel)
- Excellent written and verbal communication skills
- High levels of accuracy and attention to detail
- Ability to manage multiple tasks, prioritise effectively, and work calmly under pressure
Desirable
- Experience within private medical insurance, underwriting, or policy administration
- Familiarity with customer‑facing roles involving phones and digital communication channels
Personal Attributes
- Professional, approachable, and customer‑focused
- Well‑organised with strong time management skills
- Proactive, adaptable, and solution‑oriented
- Comfortable working independently and as part of a supportive team
What We Offer
- Hybrid working with 2 days per week in our Cardiff office
- Structured training and ongoing support
- Opportunity to gain experience within international private medical insurance
- A collaborative and professional working environment
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Policy Administrator employer: International Medical Group
At IMG, we pride ourselves on being an excellent employer, offering a collaborative and professional working environment in Cardiff. With hybrid working options, structured training, and opportunities for growth within the international private medical insurance sector, we ensure our employees thrive while delivering exceptional customer service. Join us to be part of a diverse team that values your contributions and supports your career development.
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Policy Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with what they’re looking for. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Policy Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative and customer service experience, and don’t forget to mention your proficiency with Microsoft Office 365!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Health Policy Administrator role. Share specific examples of how you've delivered excellent customer service in the past.
Show Off Your Attention to Detail:In a role that requires high levels of accuracy, it’s crucial to demonstrate your attention to detail. Double-check your application for any typos or errors before hitting send – we want to see that you take pride in your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of health policy administration. Brush up on key terms related to International Private Medical Insurance (IPMI) and be ready to discuss how your experience aligns with the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your excellent communication skills and ability to handle enquiries professionally. Think about times when you went above and beyond for a customer.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked about how you ensure accuracy in your work, so come prepared with specific examples of how you've managed multiple tasks while maintaining high standards.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company’s approach to customer service. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
