At a Glance
- Tasks: Manage complex medical cases and support critical care transport.
- Company: Join a leading international healthcare team with a supportive culture.
- Benefits: Remote work, competitive salary, comprehensive health benefits, and paid volunteer days.
- Other info: Enjoy structured training and excellent career growth opportunities.
- Why this job: Make a real impact during critical moments while developing your expertise.
- Qualifications: Experience in case management or high-paced customer service is essential.
The predicted salary is between 28500 - 31000 £ per year.
Working Model: Remote
Salary: £28,500 – £31,000 + comprehensive benefits
Working Pattern: 4 on, 4 off
Are you ready to take the next step in your career and make a meaningful impact? We’re looking for a Critical Care & Transport Case Manager to join our expert team, supporting members around the world during complex and critical situations. This is a unique opportunity to work in a fast-paced, internationally focused environment, managing high-value and sensitive cases while developing your expertise within the insurance and healthcare space.
About the Role
In this role, you’ll take ownership of complex medical cases, including evacuations, repatriations, and critical care scenarios. Working closely with our Medical Team, providers, and internal stakeholders, you’ll ensure cases are managed efficiently, professionally, and with empathy. You’ll also play a key role in supporting and mentoring junior Case Managers, contributing to team development and service excellence. This is a highly rewarding role where your work directly impacts people during some of their most critical moments.
Key Responsibilities
- Manage complex cases including:
- Medical evacuations and repatriations (commercial and air ambulance)
- Intensive care and high-dependency admissions
- Long‑term inpatient cases (9+ days)
- High‑risk country admissions and private hospital evacuations
- Repatriation of mortal remains
- Collaborate with medical professionals to review and manage ongoing cases
- Maintain clear, professional communication with all stakeholders
- Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met
- Accurately update financial reserves and cost projections
- Review and approve transportation invoices, ensuring accuracy and timely payments
- Support with customer service and pharmaceutical cases when required
- Identify and elevate risks, issues, or service improvements
- Provide guidance, coaching, and support to junior team members
What We’re Looking For
- Experience in claims handling, case management, or a high‑paced customer service environment
- 2+ years claims/case management experience, OR 3+ years customer service experience (contact centre preferred)
- Strong communication skills with a professional, empathetic approach
- Ability to manage complex, sensitive situations under pressure
- Excellent organisational and decision‑making skills
- A proactive and team‑oriented mindset
Desirable:
- Experience in insurance, healthcare, or assistance environments
- Knowledge of claims processes and policy interpretation
- Additional language skills
Working Pattern
Training: Monday – Friday, 09:00 – 17:30
Post‑training transition: 5 on / 2 off (including approx. 1 in 3 weekends) with shifts between 08:00 – 20:30
After probation: 4 on / 4 off, 08:00 – 20:00
What We Offer
- Fully remote working
- Structured training and ongoing support to help you succeed
- Opportunity to gain experience within international private medical insurance
- A collaborative, professional, and supportive working environment
Benefits Package
- Bupa dental cover to support your oral health
- Health Shield cash plan (including optical and everyday healthcare)
- Comprehensive travel insurance for added peace of mind
- Royal London pension scheme to support your future
- Death in service benefit for financial protection
- Paid volunteer days to give back to causes that matter to you
- Birthday day off + Christmas Eve off
- 22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro‑rated depending on shift pattern)
Why Join Us?
You’ll be joining a team of experienced, supportive, and dedicated professionals, with real opportunities to learn, grow, and advance your career. At IMG, we’re committed to helping you realise your potential — whether you’re looking to advance your career or take on a new challenge, this is the place to do it. Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Medevac Specialist employer: International Medical Group
IMG is an exceptional employer, offering a fully remote working environment that fosters collaboration and professional growth. With a comprehensive benefits package, including health coverage, generous holiday allowances, and opportunities for career advancement, employees are supported in both their personal and professional lives. Join a dedicated team where your contributions make a meaningful impact on individuals during critical moments, all while enjoying a culture that values diversity and inclusivity.
Contact Details:
International Medical Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medevac Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and insurance sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and critical care. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it relates to the role of a Medevac Specialist.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Remember, this role is all about managing sensitive situations, so share examples from your past that highlight your ability to handle complex cases with care and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Medevac Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Medevac Specialist role. Highlight your relevant experience in claims handling or case management, and show us how your skills align with the responsibilities outlined in the job description.
Showcase Your Communication Skills:Since this role requires strong communication, give examples of how you've effectively communicated in past roles. Whether it's managing sensitive situations or collaborating with teams, let us see your professional and empathetic approach shine through.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Make sure you brush up on your knowledge of medical evacuations, repatriations, and critical care scenarios. Familiarise yourself with the key responsibilities listed in the job description so you can speak confidently about how your experience aligns with what they’re looking for.
✨Show Empathy
As a Medevac Specialist, you'll be dealing with sensitive situations. During the interview, demonstrate your ability to handle complex cases with empathy. Share examples from your past experiences where you’ve shown compassion and professionalism under pressure.
✨Ask Smart Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their approach to case management or how they support team development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Highlight Teamwork
Since collaboration is key in this role, be ready to discuss your experience working in teams. Share specific instances where you’ve supported colleagues or contributed to team success, especially in high-pressure environments. This will showcase your proactive and team-oriented mindset.
