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- Tasks: Review and process travel claims with care and accuracy while helping members navigate their needs.
- Company: Join IMG, a global leader in medical insurance with a supportive culture.
- Benefits: Enjoy hybrid working, birthday off, summer parties, and surprise rewards.
- Why this job: Make a real impact by delivering peace of mind to travellers worldwide.
- Qualifications: Detail-oriented with strong communication skills; experience in claims is a plus.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 26000 - 27500 ÂŁ per year.
Join a Global Leader in Medical Insurance. At IMG, we’re proud to be pioneers in international medical insurance—supporting travellers, expats, businesses, and adventure‑seekers every minute of every day. Now, we’re looking for a detail‑oriented and compassionate Travel Claims Handler to join our growing team and help us deliver peace of mind to our global members.
Location: United Kingdom
Contract Type: Permanent / 37.5 hours per week
Compensation: ÂŁ26,000 - ÂŁ27,500.
Why This Role Is a Game‑Changer
As a Travel Claims Handler, you’ll be the trusted point of contact for our members navigating international travel claims. From initial notification to final reimbursement, you’ll ensure every claim is handled with care, accuracy, and efficiency. You’ll work closely with our Travel and assistance teams, assess coverage, liaise with providers, and deliver exceptional service across phone, email, and digital platforms. If you thrive in a fast‑paced environment and love helping people, this is your moment to shine.
What You’ll Be Doing
- Review and process claims in line with policy terms, ensuring timely and accurate outcomes.
- Communicate with members, providers, underwriters, and internal teams to resolve queries and provide updates.
- Ensure treatments meet accepted medical standards and costs are reasonable and customary.
- Respond to inbound calls, emails, and digital messages with empathy and professionalism.
- Maintain accurate documentation and manage your workload effectively.
- Escalate complex cases, potential fraud, or complaints to the appropriate teams.
- Contribute to process improvements and help shape the future of our claims operations.
What We’re Looking For
Essential Skills:
- High attention to detail and strong numerical accuracy.
- Excellent communication skills—both written and verbal.
- Calm, diplomatic, and professional under pressure.
- Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
- Critical thinking and problem‑solving mindset.
- Ability to manage workloads independently and within a team.
Preferred Experience:
- Background in healthcare, travel, medical, home, or personal accident claims.
- Familiarity with private or international medical insurance.
- Experience managing claim reserves and producing claims reports.
- Language skills (especially German or Spanish) are a plus!
What We Offer
- Hybrid & Remote Working Options
- Internal Promotion Opportunities
- Diverse & Inclusive Culture
- Birthday Day Off + Christmas Eve Off
- Summer & Christmas Parties
- Surprise Rewards (Yes, even Beyoncé tickets!)
- Employee of the Month/Year Awards
Ready to Make a Global Impact?
Whether you’re starting out or bringing years of experience, IMG is where your career can thrive. We’ll support your growth with expert training, a collaborative team, and opportunities to make a difference. Apply now and be part of something bigger. At IMG, we don’t just process claims—we deliver peace of mind. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Travel Claims Handler in London employer: International Medical Group
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance industry. A personal recommendation can go a long way in landing that Travel Claims Handler role.
✨Tip Number 2
Prepare for the interview by researching IMG and understanding their values. Be ready to discuss how your skills align with their mission of delivering peace of mind to global members. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Travel Claims Handler, you'll need to be calm and professional under pressure. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the IMG team. Let’s get you that job!
We think you need these skills to ace Travel Claims Handler in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Travel Claims Handler role. Highlight your attention to detail and communication skills, as these are key for us. Use specific examples from your past experiences that showcase how you’ve handled claims or customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about helping people and how your background aligns with our mission at IMG. Keep it concise but engaging—show us your personality!
Showcase Relevant Experience: If you have experience in healthcare, travel, or insurance, make sure to highlight it! We love candidates who understand the industry. Even if your experience isn’t directly related, focus on transferable skills that demonstrate your problem-solving abilities.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to our hiring team. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of travel claims and medical insurance. Brush up on relevant policies and procedures so you can speak confidently about how you would handle various scenarios.
✨Showcase Your Empathy
As a Travel Claims Handler, you'll be dealing with people who may be stressed or anxious. Prepare examples from your past experiences where you've demonstrated empathy and professionalism, especially in high-pressure situations.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to common queries or complaints you might encounter. This will help you demonstrate your communication skills and problem-solving abilities effectively.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and the company.
