At a Glance
- Tasks: Manage complex medical cases and support critical care scenarios.
- Company: Join a leading international healthcare team with a supportive culture.
- Benefits: Remote work, competitive salary, health cover, and generous holiday allowance.
- Other info: Enjoy structured training and opportunities for professional growth.
- Why this job: Make a real impact in critical situations while developing your career.
- Qualifications: Experience in case management or high-paced customer service is essential.
The predicted salary is between 28500 - 31000 £ per year.
Working Model: Remote
Salary: £28,500 – £31,000 + comprehensive benefits
Working Pattern: 4 on, 4 off
Are you ready to take the next step in your career and make a meaningful impact? We're looking for a Critical Care & Transport Case Manager to join our expert team, supporting members around the world during complex and critical situations. This is a unique opportunity to work in a fast-paced, internationally focused environment, managing high-value and sensitive cases while developing your expertise within the insurance and healthcare space.
About the Role
In this role, you'll take ownership of complex medical cases, including evacuations, repatriations, and critical care scenarios. Working closely with our Medical Team, providers, and internal stakeholders, you'll ensure cases are managed efficiently, professionally, and with empathy. You'll also play a key role in supporting and mentoring junior Case Managers, contributing to team development and service excellence. This is a highly rewarding role where your work directly impacts people during some of their most critical moments.
Key Responsibilities
- Manage complex cases including:
- Medical evacuations and repatriations (commercial and air ambulance)
- Intensive care and high-dependency admissions
- Long‐term inpatient cases (9+ days)
- High‐risk country admissions and private hospital evacuations
- Repatriation of mortal remains
- Collaborate with medical professionals to review and manage ongoing cases
- Maintain clear, professional communication with all stakeholders
- Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met
- Accurately update financial reserves and cost projections
- Review and approve transportation invoices, ensuring accuracy and timely payments
- Support with customer service and pharmaceutical cases when required
- Identify and elevate risks, issues, or service improvements
- Provide guidance, coaching, and support to junior team members
What We're Looking For
- Experience in claims handling, case management, or a high‐paced customer service environment
- 2+ years claims/case management experience, OR
- 3+ years customer service experience (contact centre preferred)
- Strong communication skills with a professional, empathetic approach
- Ability to manage complex, sensitive situations under pressure
- Excellent organisational and decision‐making skills
- A proactive and team‐oriented mindset
- Desirable:
- Experience in insurance, healthcare, or assistance environments
- Knowledge of claims processes and policy interpretation
- Additional language skills
Working Pattern
- Training: Monday – Friday, 09:00 – 17:30
- Post‐training transition: 5 on / 2 off (including approx. 1 in 3 weekends) with shifts between 08:00 – 20:30
- After probation: 4 on / 4 off, 08:00 – 20:00
What We Offer
- Fully remote working
- Structured training and ongoing support to help you succeed
- Opportunity to gain experience within international private medical insurance
- A collaborative, professional, and supportive working environment
Benefits Package
- Bupa dental cover to support your oral health
- Health Shield cash plan (including optical and everyday healthcare)
- Comprehensive travel insurance for added peace of mind
- Royal London pension scheme to support your future
- Death in service benefit for financial protection
- Paid volunteer days to give back to causes that matter to you
- Birthday day off + Christmas Eve off
- 22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro‐rated depending on shift pattern)
Why Join Us?
You'll be joining a team of experienced, supportive, and dedicated professionals, with real opportunities to learn, grow, and advance your career. At IMG, we're committed to helping you realise your potential — whether you're looking to advance your career or take on a new challenge, this is the place to do it. Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Medevac Specialist in London employer: International Medical Group
At IMG, we pride ourselves on being an exceptional employer, offering a fully remote working environment that fosters collaboration and professional growth. Our comprehensive benefits package, including health coverage, generous holiday allowances, and opportunities for career advancement, ensures that our employees feel valued and supported. Join a dedicated team where your contributions make a real difference in critical situations, all while enjoying a culture that prioritises empathy and teamwork.
Contact Details:
International Medical Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medevac Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Medevac Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Medevac Specialist role. Highlight your relevant experience in claims handling or case management, and show us how your skills align with the job description.
Showcase Your Communication Skills:Since strong communication is key in this role, give examples of how you've effectively communicated in past positions. Whether it's managing sensitive situations or collaborating with teams, let us see your professional and empathetic approach.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of critical care and transport case management. Brush up on your knowledge of medical evacuations, repatriations, and the specific challenges faced in high-pressure environments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Medevac Specialist, you'll be dealing with sensitive situations. During the interview, share examples of how you've handled complex cases with empathy and professionalism. Highlight your communication skills and how you maintain clear, supportive interactions with stakeholders, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific scenarios related to case management. Think through potential challenges you might face, such as managing a high-risk admission or coordinating with medical professionals under pressure. Practising these responses will help you demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
