At a Glance
- Tasks: Support customers with travel insurance queries and manage policy amendments.
- Company: Friendly team in a modern Cardiff office with a focus on customer service.
- Benefits: Competitive salary, hybrid working model, and ongoing training opportunities.
- Other info: Great opportunity for career development in financial services.
- Why this job: Join a supportive environment where you can make a real difference to customers' experiences.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
The predicted salary is between 23000 - 24785 £ per year.
Salary: £23,000 – £24,785 per annum
Hours: 37.5 hours per week, Monday to Friday
Working Pattern:
- Office-based: Monday to Wednesday (Cardiff City Centre)
- Work from home: Thursday & Friday
About the Role
We’re looking for a Sales Support Administrator to join our friendly and customer-focused team. In this role, you’ll play a key part in delivering outstanding service to our members, supporting them with travel insurance quotes, renewals, policy amendments, and cancellations. You’ll be confident handling customer queries across multiple channels, processing payments securely, and ensuring customers feel informed and supported at every stage of their journey. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and values a healthy balance between office collaboration and home working.
Key Responsibilities
- Manage amendments and cancellations to existing travel insurance policies from request through to completion, accurately updating client systems
- Understand customer needs by asking the right questions and providing clear, accurate quotes and product information
- Handle inbound calls in line with service level targets, keeping abandoned calls to a minimum
- Process card payments securely using our approved call systems
- Respond to client mailbox enquiries, ensuring all emails are actioned within 2 business days
- Support customers via live chat, providing real-time assistance alongside other communication channels
- Carry out additional administrative and policy-related tasks as required by your line manager
What We’re Looking For
Essential Skills & Experience
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong customer service skills, both over the phone and in writing
- Excellent attention to detail
- Ability to work independently with minimal supervision
- Strong verbal and written communication skills
- Ability to prioritise workloads and adapt to changing team needs
Desirable
- Previous call centre experience
- Previous administrative experience
- Strong general computer literacy
Why Join Us?
- Hybrid working model offering flexibility and work-life balance
- Modern Cardiff City Centre office location
- Competitive salary with full-time, stable hours
- Supportive team environment with ongoing training
- Opportunity to build valuable experience in financial services and customer support
If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you. Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Sales Support Administrator in Cardiff employer: International Medical Group
International Medical Group is an excellent employer, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the health claims sector, ensuring our team members are equipped with the skills needed to excel. Our commitment to quality and customer outcomes creates a rewarding atmosphere where your contributions truly make a difference.
Contact Details:
International Medical Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at International Medical Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like International Medical Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Administrator in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to International Medical Group:Your cover letter is your chance to shine! Tell us why you want to work at International Medical Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at International Medical Group!
How to prepare for a job interview at International Medical Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
