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- Tasks: Support customers with travel insurance queries and manage policy amendments.
- Company: Friendly team in a modern Cardiff office with a focus on customer service.
- Benefits: Competitive salary, hybrid working model, and ongoing training opportunities.
- Other info: Great opportunity for career development in financial services.
- Why this job: Join a supportive environment where you can make a real difference to customers' experiences.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
The predicted salary is between 23000 - 24785 £ per year.
Salary: £23,000 – £24,785 per annum
Hours: 37.5 hours per week, Monday to Friday
Working Pattern:
- Office-based: Monday to Wednesday (Cardiff City Centre)
- Work from home: Thursday & Friday
About the Role
We’re looking for a Sales Support Administrator to join our friendly and customer-focused team. In this role, you’ll play a key part in delivering outstanding service to our members, supporting them with travel insurance quotes, renewals, policy amendments, and cancellations. You’ll be confident handling customer queries across multiple channels, processing payments securely, and ensuring customers feel informed and supported at every stage of their journey. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and values a healthy balance between office collaboration and home working.
Key Responsibilities
- Manage amendments and cancellations to existing travel insurance policies from request through to completion, accurately updating client systems
- Understand customer needs by asking the right questions and providing clear, accurate quotes and product information
- Handle inbound calls in line with service level targets, keeping abandoned calls to a minimum
- Process card payments securely using our approved call systems
- Respond to client mailbox enquiries, ensuring all emails are actioned within 2 business days
- Support customers via live chat, providing real-time assistance alongside other communication channels
- Carry out additional administrative and policy-related tasks as required by your line manager
What We’re Looking For
Essential Skills & Experience
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong customer service skills, both over the phone and in writing
- Excellent attention to detail
- Ability to work independently with minimal supervision
- Strong verbal and written communication skills
- Ability to prioritise workloads and adapt to changing team needs
Desirable
- Previous call centre experience
- Previous administrative experience
- Strong general computer literacy
Why Join Us?
- Hybrid working model offering flexibility and work-life balance
- Modern Cardiff City Centre office location
- Competitive salary with full-time, stable hours
- Supportive team environment with ongoing training
- Opportunity to build valuable experience in financial services and customer support
If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you. Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Sales Support Administrator in Cardiff employer: International Medical Group
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator in Cardiff
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and helps you figure out if the role is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining our awesome team!
We think you need these skills to ace Sales Support Administrator in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Sales Support Administrator role. We want to see how your background aligns with our customer service focus and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Support Administrator inside out. Familiarise yourself with travel insurance policies, common customer queries, and the services offered. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about helping customers, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you handled difficult queries or went the extra mile for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administrative tasks. You could even do a mock interview with a friend or family member. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, or the hybrid working model. This shows that you're engaged and serious about the role, plus it gives you a chance to see if the company is the right fit for you.