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- Tasks: Support customer journeys with efficient communication and sales administration.
- Company: Join a friendly team in a stable travel insurance environment.
- Benefits: Competitive salary, full training, and a supportive team culture.
- Other info: Enjoy consistent weekday hours and opportunities for growth in financial services.
- Why this job: Make a real impact in customer service while developing valuable skills.
- Qualifications: Experience in administration or customer service with strong written communication skills.
The predicted salary is between 24800 - 25000 ÂŁ per year.
Location: Cardiff (Office‑based)
Salary: £24,800 – £25,000 per annum
Hours: Monday to Friday, 37.5 hours per week
We’re looking for a Sales Administrator to join our busy and friendly Travel Insurance Sales and Customer Service team in our Cardiff office. This is a fantastic opportunity for someone who enjoys working in a structured, customer‑focused environment and takes pride in producing accurate, high‑quality administrative work. The role is primarily off‑phone, focused on written customer communication and sales administration, with occasional call handling during periods of high demand.
The Role
As a Sales Administrator, you’ll play a vital role in supporting the customer journey by ensuring all correspondence and documentation is handled efficiently, accurately, and professionally. You’ll support both customers and the sales team, helping to deliver an excellent service experience while meeting regulatory and quality standards.
Key Responsibilities
- Customer Communication & Administration
- Manage outgoing postal and email correspondence for UK Leisure Travel Sales Support customers
- Respond to customer enquiries via email and live chat in a timely and compliant manner
- Issue insurance documentation, including policy documents, amendments, payment confirmations, renewals, and follow‑ups
- Handle general customer queries related to policy cover, documentation, and administration
- Ensure all written communications are clear, professional, and customer‑friendly
- Provide policy quotes via email or post where appropriate
- Issue sales documentation following purchase
- Support follow‑ups on incomplete or pending sales
- Make outbound calls when required to obtain payment methods
- Accurately record customer interactions and outcomes on internal systems
- Maintain accurate customer records across multiple systems
- Ensure data protection and compliance standards are met
- Support quality checks by ensuring all correspondence meets internal and regulatory requirements
- Handle inbound and outbound calls during busy periods
- Assist with administrative changes and sales support where trained
- Escalate complex or sensitive cases appropriately
- Operate in line with FCA principles and Treating Customers Fairly (TCF)
- Use approved wording and follow internal procedures
- Identify and flag potential risks, errors, or complaints to management
About You
Essential Skills & Experience
- Previous experience in administration, customer service, or an insurance‑based role
- Excellent written communication skills with strong attention to detail
- Ability to manage multiple tasks and prioritise effectively
- Confidence using email, case management systems, and Microsoft Office (Word, Outlook, Excel)
Desirable
- Experience within travel insurance, financial services, or insurance sales
- Knowledge of travel insurance products and terminology
- Experience balancing written casework with customer calls
Personal Attributes
- Customer‑focused with a calm and professional approach
- Well‑organised, methodical, and detail‑driven
- Adaptable and willing to support the wider team
- Able to follow procedures while maintaining empathy and clarity
What We Offer
- A stable, office‑based role with consistent weekday hours
- A supportive team environment with full role‑specific training
- The opportunity to develop experience within travel insurance and financial services
If you’re looking for a structured administrative role where quality, accuracy, and customer service really matter, we’d love to hear from you. Apply now to join our Cardiff‑based team as a Sales Administrator.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Sales Administrator in Cardiff employer: International Medical Group
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or achievements that relate to the Sales Administrator role. This could be anything from customer service success stories to admin tasks you've nailed in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Administrator in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Administrator role. Highlight your previous experience in administration and customer service, and don’t forget to mention your excellent written communication skills!
Showcase Your Attention to Detail: Since this role requires high-quality administrative work, be sure to demonstrate your attention to detail in your application. Use clear and professional language, and double-check for any typos or errors before hitting send.
Be Customer-Focused: We love candidates who put customers first! In your application, share examples of how you've provided excellent customer service in the past. This will show us that you understand the importance of a customer-friendly approach.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Before the interview, make sure you brush up on travel insurance products and terminology. Familiarise yourself with common customer queries and how to respond to them. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
Since the role focuses heavily on written communication, prepare examples of your previous work where you’ve had to write clear and professional correspondence. Be ready to discuss how you ensure clarity and customer-friendliness in your communications.
✨Demonstrate Your Organisational Skills
Think of specific instances where you've managed multiple tasks effectively. During the interview, share how you prioritise your workload and maintain accuracy under pressure. This will highlight your ability to thrive in a structured environment.
✨Be Ready for Role-Play
You might be asked to handle a mock customer query or scenario during the interview. Practice responding to potential customer questions or issues beforehand. This will help you feel more confident and demonstrate your problem-solving skills in real-time.