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- Tasks: Provide top-notch admin support for health insurance policies and customer queries.
- Company: Join a diverse team at a leading health insurance provider in Cardiff.
- Benefits: Hybrid work, structured training, and a supportive environment.
- Other info: Fast-paced role with opportunities for growth in the health insurance sector.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong admin or customer service experience; Microsoft Office skills required.
The predicted salary is between 24800 - 25200 £ per year.
Location: Cardiff (Hybrid – 2 days per week in the office)
Contract: Maternity Cover
Salary: £24,800 – £25,200 per annum
Hours: Monday to Friday, between 08:30 and 17:30
About the Role
We’re looking for a Health Policy Administrator to join our Operations team on a maternity cover contract. This is a varied and rewarding role, supporting our International Private Medical Insurance (IPMI), Underwriting, Sales, Finance, and Claims teams with high‑quality administrative and customer service support. You’ll play a key part in managing the day‑to‑day administration of IPMI policies, working closely with colleagues, brokers, sales partners, and our growing international member base. Often the first point of contact, you’ll help ensure our customers receive a professional, efficient, and positive experience at every stage of their policy lifecycle. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working with detail, and takes pride in delivering excellent customer service.
What You’ll Be Doing
- Provide end‑to‑end administrative support across the full policy lifecycle, including quotations, new business, renewals, amendments, fulfilment, and cancellations
- Manage and respond to policy‑related enquiries via phone, email, live chat, WhatsApp, and web chat in a professional and timely manner
- Action all incoming policy administration emails within agreed service levels, ensuring accuracy and compliance with internal systems and standards
- Issue policy documentation accurately and promptly
- Support the Finance team by processing premium payments and securely taking credit card details where required
- Assist the Claims team with policy‑related queries
- Maintain accurate records and ensure all work aligns with company procedures and service expectations
- Escalate complex queries or workload challenges appropriately
- Collaborate with colleagues across the business to support operational goals
About You
Essential Skills & Experience
- Strong administrative or customer service experience
- Confident using Microsoft Office 365 (Outlook, Word, Excel)
- Excellent written and verbal communication skills
- High levels of accuracy and attention to detail
- Ability to manage multiple tasks, prioritise effectively, and work calmly under pressure
Desirable
- Experience within private medical insurance, underwriting, or policy administration
- Familiarity with customer‑facing roles involving phones and digital communication channels
Personal Attributes
- Professional, approachable, and customer‑focused
- Well‑organised with strong time management skills
- Proactive, adaptable, and solution‑oriented
- Comfortable working independently and as part of a supportive team
What We Offer
- Hybrid working with 2 days per week in our Cardiff office
- Structured training and ongoing support
- Opportunity to gain experience within international private medical insurance
- A collaborative and professional working environment
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Policy Administrator in Cardiff employer: International Medical Group
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Administrator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Whether it's over the phone, via email, or in person, being clear and professional is key. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Policy Administrator in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in administrative roles and customer service. We want to see how your skills align with the Health Policy Administrator position, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Attention to Detail: We’re looking for someone who takes pride in their work and pays attention to detail. Make sure to mention any experiences where you’ve successfully managed multiple tasks or maintained high accuracy in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of health policy administration. Brush up on key terms related to International Private Medical Insurance (IPMI) and be ready to discuss how your experience aligns with the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help a customer or resolved a tricky situation.
✨Be Detail-Oriented
Given the emphasis on accuracy in this position, be prepared to discuss how you ensure attention to detail in your work. You might even want to bring up specific tools or methods you use to stay organised and error-free.
✨Practice Communication
With excellent written and verbal communication skills being essential, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or using online resources to refine your responses.