At a Glance
- Tasks: Support customers with policy queries and manage amendments efficiently.
- Company: Join a growing team in international healthcare and insurance.
- Benefits: Remote work, structured training, health cover, and generous leave.
- Other info: Collaborative environment with excellent career progression opportunities.
- Why this job: Make a real impact while building your career in a global organisation.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 24800 - 25000 £ per year.
Are you passionate about delivering exceptional customer service and looking to build a career in international healthcare and insurance? We’re looking for a Policy Services Administrator to join our growing and supportive team. This is a fantastic opportunity to work in a collaborative, remote-first environment where your development and progression are truly valued.
The Role
As a Travel Claims Administrator, you’ll play a key role in delivering outstanding service to our members by supporting them with policy queries, amendments, and requests. You’ll become an expert in our products, ensuring all changes are handled efficiently and accurately while keeping customers informed every step of the way.
Key Responsibilities
- Manage policy amendments from request through to completion
- Handle inbound customer calls, emails, and other communications
- Process payments securely over the phone
- Maintain accurate records in internal systems
- Work to agreed service levels and minimise abandoned calls
- Support shared mailboxes, responding within 2 business days
- Collaborate with Policy Services and Claims teams
- Assist with group enrolment changes and reporting (full training provided)
- Contribute to wider administrative tasks and team projects
What We’re Looking For
Essential Skills
- Strong customer service skills (phone and written)
- Excellent attention to detail
- Ability to prioritise workload and work independently
- Confident communication skills
- Proficiency in Microsoft Office
- Adaptable, team-focused mindset
Desirable
- Previous call centre experience
- Previous administration experience
What We Offer
- Fully remote working (with hybrid options available)
- Structured training and ongoing development
- A collaborative, inclusive, and supportive team environment
- The opportunity to build a career within international healthcare and insurance
- Bupa dental cover
- Health Shield cash plan (optical, everyday healthcare and more)
- Comprehensive travel insurance
- Royal London pension scheme
- Death in service benefit
- Paid volunteer days
- 22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)
- Your birthday off
If you’re looking for a role where you can make a real impact while developing your career in a global organisation, we’d love to hear from you. Apply now and become part of something global. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Insurance Administrator in Cardiff employer: International Medical Group
International Medical Group is an excellent employer, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the health claims sector, ensuring our team members are equipped with the skills needed to excel. Our commitment to quality and customer outcomes creates a rewarding atmosphere where your contributions truly make a difference.
Contact Details:
International Medical Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Administrator in Cardiff
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like International Medical Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like International Medical Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Administrator in Cardiff
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at International Medical Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at International Medical Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at International Medical Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at International Medical Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at International Medical Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding International Medical Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
