At a Glance
- Tasks: Support customers with travel insurance quotes, renewals, and policy amendments.
- Company: Join a friendly, customer-focused team in a dynamic environment.
- Benefits: Enjoy flexible working, health cover, and paid volunteer days.
- Other info: Great opportunity for career development in a supportive workplace.
- Why this job: Make a real difference by helping people navigate their travel insurance needs.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Sales Support Administrator to join our friendly and customer-focused team. In this role, you'll play a key part in delivering outstanding service to our members, supporting them with travel insurance quotes, renewals, policy amendments, and cancellations. You'll be confident handling customer queries across multiple channels, processing payments securely, and ensuring customers feel informed and supported at every stage of their journey. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and values a healthy balance between office collaboration and home working.
Responsibilities
- Manage amendments and cancellations to existing travel insurance policies from request through to completion, accurately updating client systems
- Understand customer needs by asking the right questions and providing clear, accurate quotes and product information
- Handle inbound calls in line with service level targets, keeping abandoned calls to a minimum
- Process card payments securely using our approved call systems
- Respond to client mailbox enquiries, ensuring all emails are actioned within 2 business days
- Support customers via live chat, providing real-time assistance alongside other communication channels
- Carry out additional administrative and policy-related tasks as required by your line manager
Qualifications
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong customer service skills, both over the phone and in writing
- Excellent attention to detail
- Ability to work independently with minimal supervision
- Strong verbal and written communication skills
- Ability to prioritise workloads and adapt to changing team needs
Desirable
- Previous call centre experience
- Previous administrative experience
- Strong general computer literacy
Benefits
- A collaborative, professional, and supportive working environment
- Bupa dental cover to support your oral health
- Health Shield cash plan, giving you money back on a range of everyday health services including optical and more
- Comprehensive travel insurance for added peace of mind
- Royal London pension scheme to support your future
- Death in service benefit for financial protection
- Paid volunteer days, giving you the opportunity to give back to causes that matter to you
If you're passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we'd love to hear from you. Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Hybrid Sales Support Administrator – Quotes & Renewals in Cardiff employer: International Medical Group
Join our dynamic team as a Sales Support Administrator, where you'll enjoy a collaborative and supportive work culture that prioritises both professional growth and personal well-being. With benefits like Bupa dental cover, a comprehensive health cash plan, and paid volunteer days, we ensure our employees feel valued and empowered while delivering exceptional service to our members. This role offers the perfect blend of office collaboration and home working flexibility, making it an ideal opportunity for those who thrive in a fast-paced environment and are passionate about helping others.
Contact Details:
International Medical Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Sales Support Administrator – Quotes & Renewals in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the role.
✨Tip Number 3
Show off your customer service skills! Be ready to share specific examples of how you've handled customer queries in the past. Highlight your ability to stay calm under pressure and provide excellent support.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Hybrid Sales Support Administrator – Quotes & Renewals in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support Administrator role. Highlight your customer service skills and any relevant experience in handling queries, as this will show us you're a great fit for our team.
Showcase Your Communication Skills:Since you'll be dealing with customers across various channels, it's essential to demonstrate your strong verbal and written communication skills. Use clear language and provide examples of how you've effectively communicated in past roles.
Highlight Attention to Detail:In this role, accuracy is key! Make sure to mention any experiences where your attention to detail made a difference, whether it was processing payments or managing policy amendments. We love candidates who can spot the little things!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process. We can't wait to hear from you!
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with travel insurance policies, quotes, and renewals. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about helping customers, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer.
✨Practice Makes Perfect
Rehearse common interview questions related to sales support and customer service. You could even do a mock interview with a friend or family member. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the company and the role. You might ask about team dynamics, training opportunities, or how success is measured in the position.
