At a Glance
- Tasks: Support customers with travel insurance queries and process payments securely.
- Company: Join a friendly, customer-focused team in a hybrid or remote role.
- Benefits: Competitive salary, health cover, flexible hours, and paid volunteer days.
- Other info: Structured training and opportunities for career development await you.
- Why this job: Make a real difference by helping people while enjoying work-life balance.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
The predicted salary is between 24800 - 25000 € per year.
Salary: £24,800 – £25,000 per annum
Hours: 20 - 25 hours per week, Monday to Friday
Working Model: Hybrid or Remote
About the Role
We’re looking for a Sales Support Administrator to join our friendly and customer-focused team. In this role, you’ll play a key part in delivering outstanding service to our members, supporting them with travel insurance quotes, renewals, policy amendments, and cancellations. You’ll be confident handling customer queries across multiple channels, processing payments securely, and ensuring customers feel informed and supported at every stage of their journey. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and values a healthy balance between office collaboration and home working.
Key Responsibilities
- Manage amendments and cancellations to existing travel insurance policies from request through to completion, accurately updating client systems
- Understand customer needs by asking the right questions and providing clear, accurate quotes and product information
- Handle inbound calls in line with service level targets, keeping abandoned calls to a minimum
- Process card payments securely using our approved call systems
- Respond to client mailbox enquiries, ensuring all emails are actioned within 2 business days
- Support customers via live chat, providing real-time assistance alongside other communication channels
- Carry out additional administrative and policy-related tasks as required by your line manager
What We’re Looking For
Essential Skills & Experience
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong customer service skills, both over the phone and in writing
- Excellent attention to detail
- Ability to work independently with minimal supervision
- Strong verbal and written communication skills
- Ability to prioritise workloads and adapt to changing team needs
Desirable
- Previous call centre experience
- Previous administrative experience
- Strong general computer literacy
What We Offer
- Structured training and ongoing support to help you succeed
- Opportunity to gain experience within international private medical insurance
- A collaborative, professional, and supportive working environment
- Bupa dental cover to support your oral health
- Health Shield cash plan, giving you money back on a range of everyday health services including optical and more
- Comprehensive travel insurance for added peace of mind
- Royal London pension scheme to support your future
- Death in service benefit for financial protection
- Paid volunteer days, giving you the opportunity to give back to causes that matter to you
If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you. Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Call Centre Agent (Part Time) in Cardiff employer: International Medical Group
At IMG, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment that values flexibility and employee growth. Our part-time Call Centre Agent role not only provides structured training and ongoing support but also includes unique benefits such as Bupa dental cover, a health cash plan, and paid volunteer days, ensuring our team members feel valued and empowered in their careers. Join us to make a meaningful impact while enjoying a healthy work-life balance in a dynamic setting.
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent (Part Time) in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service skills and ability to handle queries. This is your chance to shine and prove you’re the right fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Agent (Part Time) in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support Administrator role. Highlight your customer service skills and any relevant experience that shows you can handle queries and provide support effectively.
Show Off Your Communication Skills:Since this role involves a lot of communication, both written and verbal, make sure your application reflects your strong communication abilities. Use clear and concise language, and don’t forget to proofread for any errors!
Demonstrate Your Attention to Detail:In your application, give examples of how you've successfully managed tasks that require attention to detail. This could be anything from processing payments accurately to managing customer queries without missing a beat.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at International Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Sales Support Administrator role. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding service, be prepared to share specific examples of how you've handled customer queries in the past. Think of situations where you went above and beyond to help a customer, as this will demonstrate your commitment to excellent service.
✨Practice Common Interview Questions
Anticipate questions related to handling customer complaints, processing payments, and managing multiple communication channels. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
