At a Glance
- Tasks: Support customers with travel insurance queries and process payments securely.
- Company: Join a friendly, customer-focused team in a hybrid or remote role.
- Benefits: Competitive salary, health cover, paid volunteer days, and structured training.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by helping people while enjoying a flexible work-life balance.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
The predicted salary is between 24800 - 25000 £ per year.
We’re looking for a Sales Support Administrator to join our friendly and customer-focused team. In this role, you’ll play a key part in delivering outstanding service to our members, supporting them with travel insurance quotes, renewals, policy amendments, and cancellations. You’ll be confident handling customer queries across multiple channels, processing payments securely, and ensuring customers feel informed and supported at every stage of their journey. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and values a healthy balance between office collaboration and home working.
Key Responsibilities
- Manage amendments and cancellations to existing travel insurance policies from request through to completion, accurately updating client systems.
- Understand customer needs by asking the right questions and providing clear, accurate quotes and product information.
- Handle inbound calls in line with service level targets, keeping abandoned calls to a minimum.
- Process card payments securely using our approved call systems.
- Respond to client mailbox enquiries, ensuring all emails are actioned within 2 business days.
- Support customers via live chat, providing real-time assistance alongside other communication channels.
- Carry out additional administrative and policy-related tasks as required by your line manager.
What We’re Looking For
Essential Skills & Experience
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong customer service skills, both over the phone and in writing.
- Excellent attention to detail.
- Ability to work independently with minimal supervision.
- Strong verbal and written communication skills.
- Ability to prioritise workloads and adapt to changing team needs.
Desirable
- Previous call centre experience.
- Previous administrative experience.
- Strong general computer literacy.
What We Offer
- Structured training and ongoing support to help you succeed.
- Opportunity to gain experience within international private medical insurance.
- A collaborative, professional, and supportive working environment.
- Bupa dental cover to support your oral health.
- Health Shield cash plan, giving you money back on a range of everyday health services including optical and more.
- Comprehensive travel insurance for added peace of mind.
- Royal London pension scheme to support your future.
- Death in service benefit for financial protection.
- Paid volunteer days, giving you the opportunity to give back to causes that matter to you.
Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Call Centre Agent (Part Time) employer: International Medical Group
Join our dynamic team as a Call Centre Agent, where you'll enjoy a supportive and collaborative work culture that prioritises your professional growth. With flexible working options, comprehensive health benefits, and a commitment to diversity, we ensure that every employee feels valued and empowered to make a difference in our customers' lives. This role offers a unique opportunity to thrive in a fast-paced environment while maintaining a healthy work-life balance.
Contact Details:
International Medical Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent (Part Time)
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles that might suit you perfectly!
We think you need these skills to ace Call Centre Agent (Part Time)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support Administrator role. Highlight your customer service skills and any relevant experience that shows you can handle queries and provide support effectively.
Show Off Your Communication Skills:Since this role involves a lot of communication, both written and verbal, make sure your application reflects your strong communication abilities. Use clear and concise language, and don’t forget to proofread for any errors!
Demonstrate Your Attention to Detail:Attention to detail is key in this role, especially when processing payments and handling policy amendments. Include examples in your application that showcase how you've successfully managed details in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at International Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Sales Support Administrator. Familiarise yourself with handling customer queries, processing payments, and managing policy amendments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding service, prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Common Interview Questions
Anticipate questions related to your experience with Microsoft Office, handling calls, and managing workloads. Practising your responses can help you articulate your thoughts clearly during the interview. Don't forget to prepare questions to ask them too; it shows your enthusiasm!
✨Emphasise Your Adaptability
The job requires someone who can adapt to changing team needs. Be ready to discuss how you've successfully managed shifting priorities in previous roles. Highlighting your flexibility will reassure them that you can handle the dynamic nature of the position.
