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- Tasks: Review and process travel claims with care and accuracy while helping members navigate their needs.
- Company: Join IMG, a global leader in medical insurance with a supportive culture.
- Benefits: Enjoy hybrid working, birthday off, summer parties, and surprise rewards.
- Why this job: Make a real impact by delivering peace of mind to travellers worldwide.
- Qualifications: Detail-oriented with strong communication skills; experience in claims is a plus.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 22000 - 27000 £ per year.
Join a Global Leader in Medical Insurance. At IMG, we're proud to be pioneers in international medical insurance—supporting travellers, expats, businesses, and adventure-seekers every minute of every day. Now, we're looking for a detail-oriented and compassionate Travel Claims Handler to join our growing team and help us deliver peace of mind to our global members.
Location: United Kingdom
Contract Type: Permanent / 37.5 hours per week
Compensation: £26,000 - £27,500
Why This Role Is a Game-Changer
As a Travel Claims Handler, you'll be the trusted point of contact for our members navigating international travel claims. From initial notification to final reimbursement, you'll ensure every claim is handled with care, accuracy, and efficiency. You'll work closely with our Travel and assistance teams, assess coverage, liaise with providers, and deliver exceptional service across phone, email, and digital platforms. If you thrive in a fast-paced environment and love helping people, this is your moment to shine.
What You'll Be Doing
- Review and process claims in line with policy terms, ensuring timely and accurate outcomes.
- Communicate with members, providers, underwriters, and internal teams to resolve queries and provide updates.
- Ensure treatments meet accepted medical standards and costs are reasonable and customary.
- Respond to inbound calls, emails, and digital messages with empathy and professionalism.
- Maintain accurate documentation and manage your workload effectively.
- Escalate complex cases, potential fraud, or complaints to the appropriate teams.
- Contribute to process improvements and help shape the future of our claims operations.
What We're Looking For
Essential Skills:
- High attention to detail and strong numerical accuracy.
- Excellent communication skills—both written and verbal.
- Calm, diplomatic, and professional under pressure.
- Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
- Critical thinking and problem-solving mindset.
- Ability to manage workloads independently and within a team.
Preferred Experience:
- Background in healthcare, travel, medical, home, or personal accident claims.
- Familiarity with private or international medical insurance.
- Experience managing claim reserves and producing claims reports.
- Language skills (especially German or Spanish) are a plus.
What We Offer
- Hybrid & Remote Working Options
- Internal Promotion Opportunities
- Diverse & Inclusive Culture
- Birthday Day Off + Christmas Eve Off
- Summer & Christmas Parties
- Surprise Rewards (Yes, even Beyoncé tickets)
- Employee of the Month/Year Awards
Ready to Make a Global Impact? Whether you're starting out or bringing years of experience, IMG is where your career can thrive. We'll support your growth with expert training, a collaborative team, and opportunities to make a difference. Apply now and be part of something bigger. At IMG, we don't just process claims—we deliver peace of mind. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Travel Claims Handler in Banstead employer: International Medical Group
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler in Banstead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand IMG's values and how they align with your skills. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Travel Claims Handler, you'll need to be clear and empathetic. Role-play common scenarios with friends or family to build your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining IMG and making a difference in the world of medical insurance.
We think you need these skills to ace Travel Claims Handler in Banstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Travel Claims Handler role. Highlight your attention to detail, communication skills, and any relevant experience in claims handling or customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping people and how your background makes you a great fit for our team. Be sure to mention any specific experiences that relate to the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think critically and resolve issues efficiently, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at IMG!
How to prepare for a job interview at International Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Travel Claims Handler. Familiarise yourself with the claims process and the importance of accuracy and empathy in handling claims. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Travel Claims Handler, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully resolved queries or handled difficult conversations in the past. This will highlight your ability to maintain professionalism and empathy under pressure.
✨Demonstrate Attention to Detail
Given the high attention to detail required for this role, be ready to discuss specific instances where your meticulous nature has led to successful outcomes. You might even want to bring along a sample of your work that showcases your numerical accuracy and documentation skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within IMG. This shows your genuine interest in the position and helps you assess if it's the right fit for you.