At a Glance
- Tasks: Provide 1st line IT support and troubleshoot issues for users and clients.
- Company: Join an award-winning logistics company focused on premium brands.
- Benefits: Enjoy competitive salary, hybrid working, and generous holiday allowance.
- Other info: Dynamic work environment with a focus on training and employee wellbeing.
- Why this job: Kickstart your career in IT with a supportive team and growth opportunities.
- Qualifications: Experience in IT support and problem-solving across various technologies.
The predicted salary is between 27500 - 30000 £ per year.
Hours
40 hours per week, Monday – Friday, 9am – 6pm (plus on-call rota after probation)
Salary
£27,500 – £30,000 per annum, depending on experience
An award-winning, market-leading 3PL (third party logistics provider) ILG specialises in high-quality order fulfilment and delivery services.
Our customers are premium brands, many in the beauty, fashion and wellbeing sectors.
Our mission is to help them succeed.
We are a people business, investing in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business.
If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.
The role
Reporting into the IT Support Team Leader you will be responsible for providing 1st line IT support to both internal business users and external clients.
Key responsibilities include
- System administration, maintenance and support for deployed business facing applications
- On-site hardware support
- Remote support and troubleshooting
- Supporting internal projects as assigned
- Maintaining good working relationships with internal and external stakeholders and 3rd party IT service providers
- Participating in the out-of-hours on-call support rota
- What we are looking for
- IT support / helpdesk experience (desirable)
- IT support and problem-solving experience across a range of technologies and solutions
- Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems (desirable)
- Hands on experience supporting, building and configuring Microsoft Windows based PCs, including Active Directory and MS O365
- Experience using IT Service Management / Helpdesk ticketing solutions (desirable)
- SQL writing experience (desirable)
- Advanced Excel skills (data manipulation, working with CSV files and macros)
- Excellent communication and problem-solving skills
- Comfortable working in high pressure situations
- Teamwork and collaboration skills
- Good knowledge of business processes within 3PL / Logistics sector (desirable)
The role requires you to be able to travel to ILG’s sites in line with business needs, and in-line with ILG’s home-working policy.
- Job Application Requirements
- We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:
- Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you).
If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment.
We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
- References – We reserve the right to request two or more references, to cover the past five years of your employment history.
Please ensure you can provide accurate contact details for each of your referees.
- English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.
Please be aware we will be considering applications as we receive them and arranging interviews accordingly.
Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.
- Following successful probation period opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working
- Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
- 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
- Birthday leave
- Free on-site parking, with electric car charging at certain locations
- Range of employee awards
- Employee assistance programme to promote mental health wellbeing
- #J-18808-Ljbffr
IT Support Technician in Hardingstone employer: International Logistics Group
International Logistics Group is an excellent employer, offering a dynamic work environment in Northampton where health and safety are prioritised. With competitive holiday allowances, robust pension plans, and ample opportunities for professional development, employees are encouraged to grow and thrive within the company. The proactive safety culture fosters collaboration and innovation, making it a rewarding place to build a meaningful career.
Contact Details:
International Logistics Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Hardingstone
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what International Logistics Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges International Logistics Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at International Logistics Group!
✨Direct Apply to International Logistics Group
Let's not forget to apply directly through the International Logistics Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Hardingstone
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at International Logistics Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at International Logistics Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at International Logistics Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
