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- Tasks: Provide IT support to a dynamic team, troubleshooting software and hardware issues.
- Company: Join a pioneering beauty brand focused on science and innovation.
- Benefits: Enjoy 25 days of annual leave, product discounts, and a hybrid work model.
- Why this job: Make a real impact in tech while supporting a mission-driven company.
- Qualifications: Experience in IT Helpdesk roles with strong problem-solving skills.
- Other info: Great opportunities for career growth and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
International Institute for Active Ageing is the home of scientifically proven, planet-positive skin health brands. Our founders have a pioneering vision to transform the beauty industry through science, innovation, and education, leading to better results in skincare and business success for salon professionals and brand partners.
About this role: The role is to provide IT administrator and support to an office-based and remote workforce. You will liaise with staff members in person, via telephone, email, and remote access tools. Your role will involve troubleshooting software and hardware issues to ensure smooth running of BAU operations, administration of IT documentation, and liaising with the 3rd party IT support company. You will resolve technical issues in a timely and effective manner whilst always providing a first-class level of service.
To be considered for this role, you must have solid experience gained within an IT Helpdesk role providing deskside and remote support, assessing the complexity of an issue and dealing with it yourself or escalating to the Head of IT and a 3rd party IT support team. You will ensure all calls are logged into the IT Helpdesk system and progress notes are added to all calls. This role offers hybrid working, working four days a week in our head office (London SE1) and one day working from home. This is a six-month fixed term contract (FTC) with the potential to go permanent for the right candidate.
Key Responsibilities:- Experience working in an IT Support/Helpdesk role
- Identifying and prioritising support requests by SLA
- Logging and updating support requests in the IT Helpdesk platform
- Use of remote access tools to aid with troubleshooting efforts
- Troubleshooting general software & hardware issues (workstations, laptops, printers)
- Providing deskside IT support & remote assistance as needed
- Excellent problem-solving skills
- Excellent attention to detail
- Excellent time management and organisational skills
What’s in it for you?
- 25 days’ annual leave, rising the longer you stay with us
- Three additional holiday days over the festive period
- A monthly allowance to spend on our products, plus additional discount
- Free annual eye test at Vision Express
- Recommend a friend scheme: we reward you for bringing people into our business
- Excellent opportunities to grow and move within the company
Feel like you’re a good fit? Apply now. We are committed to creating a work environment that doesn’t discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Information Technology Support Specialist employer: International Institute for Active Ageing
Contact Detail:
International Institute for Active Ageing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the International Institute for Active Ageing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d troubleshoot specific issues and be ready to share examples from your past experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being an IT Support Specialist isn’t just about tech knowledge; it’s also about communication. Be ready to demonstrate how you’ve effectively communicated with non-tech staff in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly. Let’s get you on board!
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and helpdesk roles. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've solved technical issues in the past and how you can bring that first-class service to our team.
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills—demonstrate them! Include instances where you’ve successfully troubleshot software or hardware issues, as this is key for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at International Institute for Active Ageing
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Be ready to discuss common software and hardware issues, as well as how you would troubleshoot them. This will show that you’re not just familiar with the tools but can also think on your feet.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your thought process and how you handle challenges.
✨Familiarise Yourself with Remote Support Tools
Since the role involves remote assistance, make sure you know how to use various remote access tools. Mention any specific tools you’ve used in the past and be prepared to explain how you would use them to assist users effectively.
✨Showcase Your Communication Skills
As an IT Support Specialist, you'll need to communicate clearly with both tech-savvy and non-tech-savvy staff. Practice explaining complex concepts in simple terms. This will demonstrate your ability to provide first-class service and ensure smooth operations.
