Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer satisfaction and retention while managing post-sale activities for strategic accounts.
- Company: Join ISC2, a leading nonprofit in cybersecurity with a mission for a safer cyber world.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in cybersecurity while supporting diverse partners and clients.
- Qualifications: 5+ years in Customer Success and experience in education or cybersecurity preferred.
- Other info: Dynamic role with travel opportunities and a focus on collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels.
The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2’s products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers.
Responsibilities:
- Customer Onboarding: Lead structured onboarding for relevant partners and customers to ensure a seamless post-sale transition. Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics.
- Customer Retention & Success: Serve as the primary operational contact for assigned accounts post-sale, ensuring ongoing satisfaction and long-term retention. Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes.
- Delivery Fulfilment: Manage end-to-end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials.
- Growth & Lead Generation: Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close.
Qualifications:
- Proficiency in CRM, reporting tools, and customer success platforms.
- Experience in education, certification, training services, and/or cybersecurity strongly preferred.
- Bachelor’s degree in related field preferred, or equivalent work experience.
- 5+ years in a Customer Success role.
10-20% travel required; this may increase where needed and may be required on short notice. Equal Employment Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law.
Customer Success Manager employer: International Information Systems Security Certification Consortium
Contact Detail:
International Information Systems Security Certification Consortium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at ISC2 on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding ISC2’s mission and values. Show how your skills align with their commitment to integrity and customer success. We want to see that you’re not just a fit for the role, but for the culture too!
✨Tip Number 3
Practice your pitch! Be ready to discuss how you’ve driven customer satisfaction and retention in past roles. Use specific examples that highlight your problem-solving skills and ability to work collaboratively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Customer Success Manager role. Highlight your understanding of customer satisfaction and retention strategies, as these are key to our mission at ISC2.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Highlight Relevant Experience: Don’t forget to mention any previous experience in customer success or related fields, especially in education or cybersecurity. We want to see how your background can contribute to our goals and enhance customer experiences.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at International Information Systems Security Certification Consortium
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like Net Promoter Score (NPS) and customer retention rates. Be ready to discuss how you've used these metrics in past roles to drive customer satisfaction and growth.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is crucial. Prepare examples of how you've effectively communicated with clients and internal teams. Highlight any experience you have in conducting onboarding sessions or success planning meetings.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges in customer success. Whether it was resolving operational issues or improving customer engagement, be ready to share your thought process and the outcomes of your actions.
✨Align with ISC2's Values
Familiarise yourself with ISC2’s core values such as Integrity and Inclusion. During the interview, express how your personal values align with theirs and how you can contribute to creating an inclusive environment for customers and colleagues alike.
