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- Tasks: Manage test day staff lifecycle, including recruitment, training, and compliance.
- Company: Join International House London, a vibrant and inclusive language school.
- Benefits: Enjoy 30 days annual leave, free language training, and discounts at our café.
- Why this job: Be part of a supportive team that values ethics, innovation, and professional growth.
- Qualifications: Experience in staff supervision and strong organisational skills are essential.
- Other info: Some travel may be required; flexible working hours available.
The predicted salary is between 36000 - 60000 £ per year.
Weekly hours: 35 hours per week. Plus 6 Saturdays per year to conduct audits/training/to be on-call (paid in addition to salary).
Closing Date: 2nd September at 12 pm (we may close the role earlier if a successful appointment is made before this date)
Annual leave: 30 days + 8 public holidays
Location: Covent Garden, London. Some national and international travel is possible.
To Apply: Please send a CV and Cover Letter (no more than 1000 words) outlining how you meet the criteria for the role to .
Purpose of the role:
The primary purpose of this role is to manage all aspects of the test day staff lifecycle to ensure high standards of recruitment, training, scheduling, and compliance across our exam centers.
PRINCIPAL RESPONSIBILITIES
- Responsible for managing the lifecycle of test day staff: Oversee recruitment, onboarding, training, and scheduling of test day staff. Manage staff payments and maintain updated training records.
- Compliance and Audits: Ensure adherence to exam board compliance procedures and facilitate audits.
- Performance Monitoring: Monitor and review staff performance, provide feedback, and manage performance-related issues with professionalism and empathy.
- Relationship Management: Maintain strong relationships with colleagues, stakeholders, and customers. Serve as the primary liaison for support staff, ensuring clear communication and compliance with exam protocols.
- General Administration: Develop/maintain systems to enhance exam administration processes. Dealing with Cambridge/British Council/OET with regard to matters relating to staff management. Maintaining an up-to-date knowledge of exams information / changes / requirements through the IELTS intranet / OET / Cambridge and any other exams in our portfolio.
Additional Duties:
- Participate in training as necessary to stay updated on exams administrative practices and manage other related duties to support the smooth operation of the Exams Department.
- Carry out any other duties that may be necessary for the smooth running of the Exams Department.
Person Specification:
- Experienced in staff supervision and training, both formally and informally.
- Familiar with international work environments.
- Excellent organizational, time management, and attention to detail.
- Skilled in developing systems and processes.
- Strong interpersonal and communication abilities.
- Proficient in using various IT packages and handling numerical and financial data.
- Capable of making effective decisions under pressure.
- Able to prioritize tasks and work flexibly as part of a team.
- Committed to the best interests of staff, candidates, and the test center.
- Skilled in conflict mediation, promoting team harmony and productivity.
- Able to work effectively with diverse teams, respecting varied backgrounds and perspectives.
- Experience in exam administration is beneficial but not essential; general management and coordination skills are prioritized.
What we can offer:
- 30 days of annual leave + 8 Bank Holidays
- Fun and friendly working environment
- Free language training for IH courses
- Perks at work
- 20% off all food and drink at the onsite Café
- Health Cash Plan
- Pension
- EAP by Bupa
- Cycle to work scheme
Please note that if you are successful at the interview stage all offers are subject to a right to work in the UK eligibility check, us receiving two references, a Disclosure and Barring Service Check and Police Check (if living abroad) that are considered satisfactory to IH London.
We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of interview panels are informed about the company’s recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.
International House London’s Values:
Ethical, Inclusive, Innovative, Passionate, Professional
We are always happy to help you. Contact our team who can speak many languages.
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Contact Detail:
International House London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Staff Manager - Exams
✨Tip Number 1
Familiarise yourself with the exam board compliance procedures and the specific requirements for managing test day staff. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high standards.
✨Tip Number 2
Network with professionals in the exam administration field, especially those who have experience with international work environments. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in staff supervision and training during the interview. Think of specific examples where you've successfully managed teams or improved processes, as this will showcase your leadership skills.
✨Tip Number 4
Research International House London's values and think about how your personal values align with theirs. Being able to articulate this connection during your interview can set you apart from other candidates.
We think you need these skills to ace Support Staff Manager - Exams
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in staff supervision, training, and exam administration. Use specific examples that demonstrate your organisational skills and ability to manage diverse teams.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your skills and experiences align with the role's requirements. Address your familiarity with compliance procedures and your ability to maintain strong relationships with stakeholders.
Showcase Your Interpersonal Skills: Emphasise your strong communication abilities and conflict mediation skills in both your CV and cover letter. Provide examples of how you've successfully managed performance-related issues with professionalism and empathy.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at International House London
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Support Staff Manager - Exams. Familiarise yourself with the test day staff lifecycle, compliance procedures, and performance monitoring. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in staff supervision and training. Highlight any relevant examples where you've successfully managed teams or improved processes. This will show that you have the necessary skills to excel in this position.
✨Demonstrate Strong Communication Skills
As the primary liaison for support staff, effective communication is key. Be ready to provide examples of how you've maintained strong relationships with colleagues and stakeholders in the past. This will illustrate your interpersonal skills and ability to foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making abilities under pressure. Think of scenarios where you've had to mediate conflicts or make quick decisions. Practising these responses will help you feel more prepared and confident during the interview.
