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- Tasks: Manage test day staff lifecycle, including recruitment, training, and compliance.
- Company: Join International House London, a vibrant and inclusive educational institution.
- Benefits: Enjoy 30 days annual leave, health cash plan, and discounts at our café.
- Why this job: Be part of a fun team, making a real impact in exam administration.
- Qualifications: Experience in staff supervision and excellent organizational skills required.
- Other info: Some travel may be involved; flexible working is encouraged.
The predicted salary is between 36000 - 60000 £ per year.
Weekly hours: 35 hours per week. Plus 6 Saturdays per year to conduct audits/training/to be on-call (paid in addition to salary).
Closing Date: 2nd September at 12 pm (we may close the role earlier if a successful appointment is made before this date)
Annual leave: 30 days + 8 public holidays
Location: Covent Garden, London. Some national and international travel is possible.
To Apply: Please send a CV and Cover Letter (no more than 1000 words) outlining how you meet the criteria for the role to .
Purpose of the role:
The primary purpose of this role is to manage all aspects of the test day staff lifecycle to ensure high standards of recruitment, training, scheduling, and compliance across our exam centers.
PRINCIPAL RESPONSIBILITIES
- Responsible for managing the lifecycle of test day staff: Oversee recruitment, onboarding, training, and scheduling of test day staff. Manage staff payments and maintain updated training records.
- Compliance and Audits: Ensure adherence to exam board compliance procedures and facilitate audits.
- Performance Monitoring: Monitor and review staff performance, provide feedback, and manage performance-related issues with professionalism and empathy.
- Relationship Management: Maintain strong relationships with colleagues, stakeholders, and customers. Serve as the primary liaison for support staff, ensuring clear communication and compliance with exam protocols.
- General Administration: Develop/maintain systems to enhance exam administration processes. Dealing with Cambridge/British Council/OET with regard to matters relating to staff management. Maintaining an up-to-date knowledge of exams information / changes / requirements through the IELTS intranet / OET / Cambridge and any other exams in our portfolio.
Additional Duties:
- Participate in training as necessary to stay updated on exams administrative practices and manage other related duties to support the smooth operation of the Exams Department.
- Carry out any other duties that may be necessary for the smooth running of the Exams Department.
Person Specification:
- Experienced in staff supervision and training, both formally and informally.
- Familiar with international work environments.
- Excellent organizational, time management, and attention to detail.
- Skilled in developing systems and processes.
- Strong interpersonal and communication abilities.
- Proficient in using various IT packages and handling numerical and financial data.
- Capable of making effective decisions under pressure.
- Able to prioritize tasks and work flexibly as part of a team.
- Committed to the best interests of staff, candidates, and the test center.
- Skilled in conflict mediation, promoting team harmony and productivity.
- Able to work effectively with diverse teams, respecting varied backgrounds and perspectives.
- Experience in exam administration is beneficial but not essential; general management and coordination skills are prioritized.
What we can offer:
- 30 days of annual leave + 8 Bank Holidays
- Fun and friendly working environment
- Free language training for IH courses
- Perks at work
- 20% off all food and drink at the onsite Café
- Health Cash Plan
- Pension
- EAP by Bupa
- Cycle to work scheme
Please note that if you are successful at the interview stage all offers are subject to a right to work in the UK eligibility check, us receiving two references, a Disclosure and Barring Service Check and Police Check (if living abroad) that are considered satisfactory to IH London.
We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of interview panels are informed about the company’s recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.
International House London’s Values:
Ethical, Inclusive, Innovative, Passionate, Professional
We are always happy to help you. Contact our team who can speak many languages.
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Support Staff Manager - Exams employer: International House London
Contact Detail:
International House London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Staff Manager - Exams
✨Tip Number 1
Familiarize yourself with the exam administration processes and compliance requirements. Understanding the specific protocols of organizations like Cambridge and the British Council will give you an edge in discussions during the interview.
✨Tip Number 2
Highlight your experience in staff supervision and training. Be prepared to share specific examples of how you've successfully managed teams, resolved conflicts, and promoted a positive work environment.
✨Tip Number 3
Demonstrate your organizational and time management skills by discussing how you prioritize tasks and manage multiple responsibilities. This is crucial for the role, so think of concrete instances where you've excelled in these areas.
✨Tip Number 4
Show your commitment to inclusivity and ethical practices. Since the company values diversity and fairness, be ready to discuss how you've fostered an inclusive environment in your previous roles.
We think you need these skills to ace Support Staff Manager - Exams
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter specifically addresses how you meet the criteria outlined in the job description. Highlight your experience in staff supervision, training, and any relevant organizational skills.
Showcase Relevant Experience: In your CV, emphasize any previous roles that involved managing staff or working in exam administration. Use specific examples to demonstrate your ability to handle compliance and audits.
Highlight Interpersonal Skills: Given the importance of relationship management in this role, be sure to mention your strong communication abilities and any experience you have in conflict mediation or team harmony.
Proofread Your Application: Before submitting, carefully proofread both your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at International House London
✨Showcase Your Experience in Staff Management
Be prepared to discuss your previous experience in supervising and training staff. Highlight specific examples where you successfully managed a team, focusing on your approach to recruitment, onboarding, and performance monitoring.
✨Demonstrate Organizational Skills
Since the role requires excellent organizational and time management skills, come ready to share how you prioritize tasks and manage multiple responsibilities. Use real-life scenarios to illustrate your ability to develop systems and processes.
✨Emphasize Communication Abilities
Strong interpersonal and communication skills are crucial for this position. Prepare to discuss how you maintain relationships with colleagues and stakeholders, and provide examples of how you've effectively communicated compliance protocols in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making abilities under pressure. Think of situations where you had to mediate conflicts or make quick decisions, and be ready to explain your thought process and the outcomes.
