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- Tasks: Coordinate examiner support, training, and compliance for a dynamic international network.
- Company: Join International House London, a leader in global education since 1962.
- Benefits: Enjoy 30 days annual leave, hybrid working, and free language training.
- Why this job: Make a real impact on educational journeys while working in a vibrant cultural hub.
- Qualifications: Strong organisational skills, attention to detail, and experience in an exams environment required.
- Other info: Part-time role with flexible hours and opportunities for additional work.
The predicted salary is between 24000 - 36000 £ per year.
Professional Support Network (PSN) Coordinator- Maternity Cover (Part-time)
POST TITLE: Professional Support Network (PSN) Coordinator (Part-Time)
TYPE OF CONTRACT: Maternity Cover
HOURS: Part-time (0.6), 21 hours per week (plus at least 6 Saturdays per year with on-call duties. Opportunity to work additional Saturdays, if desired, at Test Day Rate)
ANNUAL LEAVE: Full-time: 30 days + 8 public holidays (part-time: pro rata)
REPORTING TO: Resource Planning Manager
TO APPLY: Send your CV and Cover Letter to noorullah.khan@ihlondon.com
DESIRABLE START DATE: Immediately available
Join International House London as our Professional Support Network (PSN) Coordinator and play a vital role in maintaining the quality, compliance, and engagement of our examiner network. With your strong organisational skills and passion for professional development, you’ll help ensure our Examiners are well-supported, up to date, and fully prepared to deliver a consistently excellent exam experience.
- In this role, you’ll play a vital part in ensuring the smooth and compliant operation of our examiner network across all IHTA activities. You’ll manage examiner records, coordinate training and standardisation, and support both new and experienced Examiners in maintaining their active status. Working closely with Examiner Trainers, Team Leaders, and exam boards, you’ll help organise key training events, monitor performance, and stay up to date with the latest requirements from Cambridge and the British Council. You’ll also lead on recruitment and onboarding, contributing to a high-performing and well-supported examiner team. This is a dynamic role that requires excellent communication, strong organisational skills, and a proactive, solutions-focused approach to examiner management and quality assurance.
- You’ll have the opportunity to work collaboratively across departments, influence improvements in staff processes, and ensure we meet the high standards set by our exam board partners.
- Working in our dynamic Exams team, you’ll gain insight into the fast-paced world of high-stakes assessments and help support life-changing educational journeys.
Skills and competencies:
• Excellent organisational and time management skills
• Acute attention to detail
• Experience in following stringent systems and processes
• Excellent interpersonal and communication skills
• Ability to work unsupervised and demonstrate awareness of when to refer complex matters to senior staff
• Demonstrable ability to use different IT packages confidently and competently
• Ability to work quickly and accurately with basic numerical information and financial records
• Ability to prioritise work and work effectively under pressure
• Ability to work flexibly as part of a small team
• A commitment to acting in the best interests of the staff, candidates and test centre at all times
• Experience working within an exams’ environment
• Experience of working with clients in an international context
The ideal candidate will combine exceptional organisational skills with strategic coordination to support our international examiner network and uphold the highest standards in assessment delivery. In this role, you’ll have the opportunity to make a real impact by helping people access life-changing educational opportunities—whether they are English language learners taking high-stakes exams or educators working towards professional recognition.
This is more than just an administrative role; it’s a chance to be part of an organisation that has been a leader in international education for over 60 years, continuing the vision of our founders, John and Brita Haycraft, to build bridges between cultures and communities through education and opportunity.
About Us:
International House London (IH London) stands as a testament to a powerful vision – one that began in 1962 when John Haycraft (CBE) and his wife Brita Haycraft founded a school with the belief that language could bridge cultures and transform lives.
Today, that vision flourishes in our landmark Covent Garden location, where we’ve created a vibrant hub of global learning and cultural exchange in the heart of London.
Our diverse educational community offers far more than just language courses – we’re a meeting point for global minds and a launchpad for international careers. Our comprehensive portfolio includes innovative English language programs, prestigious teacher training courses (CELTA, Delta, and specialised CPD), and dynamic Young Learners’ programmes that run year-round. We’ve also expanded our reach to embrace 17 additional languages, reflecting our commitment to truly global communication.
As one of the UK’s largest IELTS test centres, we’re proud to help thousands of students achieve their academic and professional dreams. Our expertise extends across a broad spectrum of internationally recognised qualifications, from Cambridge exam preparation to specialised OET courses for healthcare professionals.
At IH London, we focus on what endures: the fundamental human need to understand and be understood. While methods and technologies may change, our commitment to breaking down barriers between cultures is what drives us forward.
What we offer to our Employees:
- 30 days of annual leave + Bank Holidays from first day of employment.
- Pension enrolment from first day of employment. Employee and Employer pension contribution will start at 4%.
- Hybrid working arrangements, where possible.
- Free language training for IH courses *Terms and conditions apply.
- Perks at work.
- 20% off all food and drink at the onsite Café.
- Health Cash Plan.
- EAP by Bupa.
- Cycle to work scheme.
To Apply :
Please send your CV and Cover Letter (no more than 1000 words) outlining how you meet the criteria for the role to noorullah.khan@ihlondon.com. Applications will close on 20th August 2025. We reserve the right to interview and appoint a suitable candidate prior to the closing date, so early applications are encouraged.
We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of the interview panels are informed about the company’s recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.
International House London’s Values:
Ethical, Inclusive, Innovative, Passionate, Professional
We are always happy to help you. Contact our team who can speak many languages.
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Professional Support Network (PSN) Coordinator- Maternity Cover (Part-time) employer: International House London
Contact Detail:
International House London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Support Network (PSN) Coordinator- Maternity Cover (Part-time)
✨Tip Number 1
Familiarise yourself with the specific requirements of the PSN Coordinator role. Understand the key responsibilities such as managing examiner records and coordinating training events, so you can speak confidently about how your experience aligns with these tasks during the interview.
✨Tip Number 2
Network with current or former employees of International House London. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your organisational skills and how you've successfully managed multiple tasks in previous roles. Given the dynamic nature of this position, showcasing your ability to prioritise and work under pressure will be crucial.
✨Tip Number 4
Research the latest trends and requirements in the exams environment, particularly those related to Cambridge and the British Council. Being knowledgeable about these aspects will not only impress your interviewers but also show your commitment to maintaining high standards in assessment delivery.
We think you need these skills to ace Professional Support Network (PSN) Coordinator- Maternity Cover (Part-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of PSN Coordinator. Focus on your organisational skills, attention to detail, and any experience in an exams environment.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your background and skills meet the specific requirements mentioned in the job description. Use examples to demonstrate your ability to manage examiner records and coordinate training.
Showcase Your Communication Skills: Since excellent interpersonal and communication skills are crucial for this role, ensure your application reflects your ability to communicate effectively. Consider including examples of past experiences where you successfully collaborated with teams or clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates your attention to detail and professionalism, which are key traits for the PSN Coordinator position.
How to prepare for a job interview at International House London
✨Showcase Your Organisational Skills
As a PSN Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, demonstrating your ability to prioritise effectively.
✨Demonstrate Attention to Detail
This role requires acute attention to detail, especially when managing examiner records and compliance. During the interview, highlight instances where your meticulous nature has positively impacted your work, such as catching errors or improving processes.
✨Communicate Effectively
Excellent interpersonal and communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully collaborated with teams or clients in the past.
✨Be Proactive and Solutions-Focused
The role demands a proactive approach to problem-solving. Prepare to discuss challenges you've faced in previous roles and how you took the initiative to find solutions, showcasing your ability to think critically and act decisively.
