Resource Planning Coordinator

TYPE OF CONTRACT: Permanent

SALARY: Range of £25,000-£27,000

HOURS: Full-time, 35 hours per week, plus 6 weekend exam sessions per year (paid additionally at test day rates)

LOCATION: Covent Garden, London

ANNUAL LEAVE: 30 days + Public holidays

REPORTING TO: Resource Planning Manager

DESIRABLE START DATE: 2nd June, 2025

Job Overview:

Join International House London as our Resource Planning Coordinator and play a key role in ensuring the smooth running of our exam operations!

With your keen eye for detail and excellent coordination skills, you'll help us deliver exceptional test day experiences while supporting our growing team of test day staff.

• In this role, you’ll support the scheduling, onboarding, and day-to-day administration of a large pool of casual staff. From arranging training and managing payroll queries to coordinating logistics and maintaining exam board systems, you’ll be the go-to person for making sure everything runs like clockwork.
• You’ll have the opportunity to work collaboratively across departments, influence improvements in staff processes, and ensure we meet the high standards set by our exam board partners.
• Working in our dynamic Exams team, you’ll gain insight into the fast-paced world of high-stakes assessments, develop a broad skill set in HR coordination and admin, and help support life-changing educational journeys.

Qualifications and experience

Essential:

• Experience managing multiple administrative processes
• Strong organisational and time management skills
• Excellent interpersonal and communication abilities
• Confident IT user across a range of systems
• Comfortable working independently and under pressure
• High attention to detail and numerical accuracy

Desirable:

• Previous experience in exams administration
• Experience working with international candidates or clients

Skills and competencies

Essential:

• A proactive approach to problem-solving
• Ability to prioritise tasks in a busy environment
• Confidence in dealing with confidential data
• Flexible team player willing to support others
• Commitment to providing outstanding support to candidates and staff

Desirable:

• Familiarity with UK exams boards and test delivery procedures
• Understanding of DBS, right to work checks, and safeguarding best practices

The ideal candidate will thrive in a fast-paced, people-focused environment. You’ll be a natural organiser with a calm, methodical approach and a genuine interest in education and operations. You’ll enjoy being part of a close-knit team and contributing to a department that has a real impact on the candidate’s experience.

About Us:

International House London (IH London) stands as a testament to a powerful vision – one that began in 1962 when John Haycraft (CBE) and his wife Brita Haycraft founded a school with the belief that language could bridge cultures and transform lives.

Today, that vision flourishes in our landmark Covent Garden location, where we've created a vibrant hub of global learning and cultural exchange in the heart of London.

Our diverse educational community offers far more than just language courses – we're a meeting point for global minds and a launchpad for international careers. Our comprehensive portfolio includes innovative English language programs, prestigious teacher training courses (CELTA, Delta, and specialised CPD), and dynamic Young Learners' programmes that run year-round. We've also expanded our reach to embrace 17 additional languages, reflecting our commitment to truly global communication.

As one of the UK's largest IELTS test centres, we're proud to help thousands of students achieve their academic and professional dreams. Our expertise extends across a broad spectrum of internationally recognised qualifications, from Cambridge exam preparation to specialised OET courses for healthcare professionals.

At IH London, we focus on what endures: the fundamental human need to understand and be understood. While methods and technologies may change, our commitment to breaking down barriers between cultures is what drives us forward.

What we offer to our Employees:

• 30 days of annual leave + Bank Holidays from first day of employment.
• Pension enrolment from first day of employment. Employee and Employer pension contribution will start at 4%.
• Hybrid working arrangements, where possible.
• Free language training for IH courses *Terms and conditions apply.
• Perks at work.
• 20% off all food and drink at the onsite Café.
• Health Cash Plan.
• EAP by Bupa.
• Cycle to work scheme.

To Apply: To apply, please use the LinkedIn "Easy Apply" button available in the Job advert.

For direct applications, please send your CV and Cover Letter (no more than 1000 words) outlining how you meet the criteria for the role to recruitment-team@ihlondon.com. The application will close on 1st May 2025.

Please reach out to see the full Job description (it will be shared with the candidates prior to the 1st interview).

Please note that if you are successful at the interview stage, all offers are subject to a right to work in the UK eligibility check, us receiving two references, a Disclosure and Barring Service Check and Police Check (if living abroad) that are considered satisfactory to IH London.

We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of the interview panels are informed about the company’s recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.

International House London’s Values:

Ethical, Inclusive, Innovative, Passionate, Professional