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For Companies At a Glance
- Tasks: Engage with customers, process transactions, and resolve issues in a dynamic aviation environment.
- Company: Join a reputable aviation company that values integrity and employee growth.
- Benefits: Enjoy comprehensive training, flexible hours, and a supportive team culture.
- Why this job: Build meaningful relationships while contributing to a vital industry with real impact.
- Qualifications: Customer service experience and strong communication skills are essential; financial knowledge is a plus.
- Other info: Opportunity for career advancement in a clean, safe workspace.
The predicted salary is between 30000 - 42000 £ per year.
Build your career with integrity by working at a company that values you beyond just a number. You’ll have access to the tools needed to perform your duties safely and effectively in a clean environment, with the trust to resolve issues as they arise. Our comprehensive on-the-job training and expert team support your success.
Key Responsibilities and Duties
- Develop and manage customer relationships to enhance satisfaction and ensure effective communication.
- Prepare and process customer transactions including quotations, purchase orders, rentals, cost estimates, invoicing, and financial analysis.
- Review estimates and invoices with the CPM.
- Collaborate with the finance department to set up and manage customer accounts in the ERP system.
- Communicate customer issues and needs to operations and management.
- Ensure all Cycle Zeros are completed before product induction.
- Process customer and intercompany purchase orders.
- Monitor warranty payments from OEMs and prepare journal entries as needed.
- Coordinate delivery of customer documentation to support engine functionality and forecast shop visits.
- Customize production and project plans in coordination with production, engineering, and logistics, updating the ERP system accordingly.
- Create and maintain reports and KPIs.
- Manage time effectively, meet personal goals, and collaborate with team members.
- Maintain proficiency with office equipment and software.
- Follow and develop company policies and procedures.
- Provide front-line support via incoming calls.
- Maintain an organized filing system.
- Work flexible hours as required.
- Present a professional image to internal and external customers.
- Participate in meetings and operational improvement activities.
- Support other Customer Service Representatives as needed.
- Perform additional duties to ensure departmental efficiency.
Competencies
- Core: Excellent interpersonal and communication skills.
- Ability to build effective relationships to meet customer needs.
- Strong financial knowledge and processes.
- Adherence to and development of processes and procedures.
- Self-motivated with good prioritization skills.
- Fluent in English.
- Meet health screening requirements.
- Essential: Customer-facing experience.
- Understanding of financial terminology and processes.
- Strong planning, organizational, analytical, and problem-solving skills.
- Experience in diverse cultural environments with cultural sensitivity.
- Compliance with QMS, EMS, SMS, and export policies.
- Desirable: Aviation industry experience.
- Experience with Salesforce.com.
- Full driving license.
- Flexibility to work hours and travel as needed.
- Experience with ERP systems and knowledge of products in the business sector.
Organizational Relationships
Collaborate with CPM, OEMs, Sales, Commercial, Operations, Engineering, Supply Chain, and Procurement teams. Contribute to other areas such as Technical, Quality, and Material Departments. Work effectively across departments.
Qualifications and Experience
- Essential: Customer administrative experience.
- High competency in Microsoft Office, especially Excel and Word.
- Financial knowledge or training.
- Fluent English communication skills.
- Desirable: Degree qualification.
Customer Service Representative employer: International Governor Services LLC
Contact Detail:
International Governor Services LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the aviation industry and its terminology. Understanding the basics of aviation can help you communicate more effectively with customers and colleagues, showcasing your commitment to the role.
✨Tip Number 2
Brush up on your financial knowledge and processes. Since the role involves handling transactions and financial analysis, being comfortable with financial terminology will give you an edge during interviews.
✨Tip Number 3
Practice your interpersonal and communication skills. Role-playing customer interactions with friends or family can help you feel more confident in managing customer relationships and resolving issues.
✨Tip Number 4
Get acquainted with ERP systems and Microsoft Office, especially Excel. Being proficient in these tools is crucial for the role, so consider taking online courses or tutorials to enhance your skills before applying.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to build relationships, manage transactions, and communicate effectively, as these are key responsibilities for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the aviation industry. Mention specific experiences where you've successfully resolved customer issues or improved satisfaction, aligning with the company's values.
Highlight Relevant Skills: In your application, focus on skills such as financial knowledge, organisational abilities, and proficiency in Microsoft Office. These competencies are essential for the role and should be clearly demonstrated in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at International Governor Services LLC
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer-facing experience. Share specific examples of how you've successfully resolved customer issues and built relationships, as this role heavily relies on effective communication and interpersonal skills.
✨Demonstrate Financial Acumen
Since the job requires strong financial knowledge, be prepared to discuss your understanding of financial terminology and processes. You might want to mention any relevant training or experiences that showcase your ability to handle financial transactions and analysis.
✨Familiarise Yourself with ERP Systems
As the role involves managing customer accounts in an ERP system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with ERP software, be ready to discuss it and how it has helped you in previous roles.
✨Prepare for Cultural Sensitivity Questions
Given the diverse cultural environments mentioned in the job description, think about your experiences working with different cultures. Be ready to share how you’ve navigated these situations and maintained professionalism while building effective relationships.