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- Tasks: Support account managers with briefs, pricing, and customer queries while building strong relationships.
- Company: Join International Flavors & Fragrances, a global leader in taste and scent innovation.
- Benefits: Enjoy a collaborative work environment with training opportunities and a focus on diversity and inclusion.
- Why this job: Gain hands-on experience in a dynamic role that impacts customer satisfaction and product success.
- Qualifications: Strong communication skills, customer service orientation, and basic computer literacy required.
- Other info: In-house training provided for SAP and CRM systems; perfect for those looking to grow their career.
The predicted salary is between 24000 - 36000 £ per year.
Based at our Wellingborough site, the Commercial Assistant will provide essential support to the account management team by assisting with new briefs, wins, pricing, and technical queries. It will be required to build a solid and trustful relationship with the customers, supported by colleagues from the various departments such as designers, operations, supply chain, quality and regulatory.
The Commercial Assistant will also organize sample orders and serve as a critical point of contact for customers when account managers are unavailable. Additionally, they will be responsible for setting up new products on the system and ensuring accurate pricing.
Key Responsibilities:- Assist account managers with new briefs, wins, pricing requests, and maintaining strong customer relationships.
- Answer technical queries from customers, liaising with the technical team as needed to provide accurate information.
- Organize sample orders on the system, managing customer inquiries related to samples.
- Act as a primary point of contact for customers when account managers are traveling or unavailable.
- Set up new products on the system, ensuring that pricing information is accurate and up to date.
- Coordinate customer’s Factory Trials together with the customer service team.
- Collaborate with account managers and other relevant departments to streamline processes and drive efficiency.
- Maintain accurate records of customer interactions, pricing, and product information.
- Excellent written and verbal communication skills.
- Strong customer service orientation and problem-solving abilities.
- Highly organized and detail oriented.
- Ability to work collaboratively in a fast-paced, deadline-driven environment.
- Computer literacy, Excel knowledge (Moderate).
- SAP & CRM (e.g. Salesforce) skills are a bonus (in house training will be provided).
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role with the organisation and the overall business objectives of the organisation.
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Temporary Commercial Assistant employer: International Flavors & Fragrances
Contact Detail:
International Flavors & Fragrances Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Commercial Assistant
✨Tip Number 1
Familiarise yourself with the company, International Flavors & Fragrances, and their products. Understanding their offerings and how they interact with customers will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific expectations for the Commercial Assistant role.
✨Tip Number 3
Brush up on your Excel skills, as this role requires moderate computer literacy. Consider taking a quick online course to enhance your proficiency, which will make you stand out as a candidate.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully resolved issues or built strong relationships, as these are key aspects of the role.
We think you need these skills to ace Temporary Commercial Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Commercial Assistant. Emphasise your communication skills, customer service orientation, and any experience with pricing or technical queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a great fit for supporting account managers and building customer relationships.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and attention to detail. If you have experience with Excel, SAP, or CRM systems, be sure to mention this as it will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at International Flavors & Fragrances
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Commercial Assistant. Be prepared to discuss how your skills align with assisting account managers, managing customer relationships, and handling technical queries.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers or colleagues in previous roles.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities. Think of instances where you've managed multiple tasks or projects simultaneously. Be ready to explain how you prioritise tasks and maintain attention to detail.
✨Familiarise Yourself with Relevant Tools
While training will be provided, having a basic understanding of tools like SAP and CRM systems can set you apart. If you have experience with similar software, be sure to mention it during the interview.
