ICAO Roster- iPACK - National Facilitation Programme Management Expert in England

Organizational Setting

Under the direction of the Director of the Capacity Development and Implementation Bureau (CDI), the Field Operations Section (FOS) is responsible for the development, implementation, monitoring, evaluation and closure of Technical Assistance (TA) and Technical Cooperation (TC) projects. It drafts agreements and aids in creating country‑specific and regional projects and programmes by identifying priority areas, developing objectives, activities and deliverables, setting timelines and specifying budgetary requirements. Additionally, under the direction of the CDI Director, the Field Personnel Section (FPS/FRU) recruits international experts to implement Capacity Development and Implementation projects across various civil aviation fields and manages the ICAO Roster of Experts.

Major Duties and Responsibilities

• Function 1: Leads the FAL IPack Team in reviewing or creating a comprehensive framework for the implementation and compliance monitoring of Annex 9 standards, achieving results such as:

• Verify the existence of effective and comprehensive legislation to enable regulation and oversight of facilitation SARPs.
• Confirm the existence of regulations to ensure that personnel performing facilitation oversight functions are empowered to access the aircraft, operations, facilities, personnel and associated records.
• Verify whether quality control personnel are independent from the entities being monitored and free of any commercial or operational influences.
• Guide the State in establishing a department and/or organisational unit responsible for facilitation.
• Advise the State in the financing, staffing, training and organisational structure of the department responsible for facilitation oversight.
• Verify the availability of sufficient human and financial resources to support the implementation of facilitation SARPs.

• Function 2: Leads the FAL IPack Team in establishing quality control activities to ensure ongoing compliance with the standards, achieving results such as:

• Verify the existence of an effective quality control programme.
• Review and verify whether the oversight activities ensure compliance with national and Annex 9 SARPs.
• Confirm the availability of tools and procedures for conducting quality control activities and resolving identified deficiencies.
• Prepare guidance material including templates and checklists for use in the preparation, conduct and reporting of oversight activities.

• Function 3: Leads the FAL IPack Team in developing an effective monitoring and evaluation mechanism to assess compliance and identify areas for improvement, achieving results such as:

• Verify the existence of a methodology for planning, scheduling and determining the scope of audits and inspections including frequency of such activities.
• Assess the adequacy and effectiveness of compliance monitoring activities.
• Create/review implementation and compliance checklists used for the conduct of facilitation audits and inspections.
• Verify the effectiveness of enforcement actions.
• Advise the State on the creation and maintenance of a record management system that registers, monitors and analyses quality control activities performed and deficiencies identified.

• Function 4: Leads the FAL IPack Team in fostering collaboration among all relevant stakeholders to ensure the successful implementation of Annex 9 standards, achieving results such as:

• Review reporting and coordination mechanisms between the Civil Aviation Authority (CAA) and other key facilitation stakeholders.
• Review roles and responsibilities of the national agency leading facilitation.
• Review and update the roles and responsibilities of key national facilitation stakeholders.
• Review any existing NATFP stakeholder engagement strategy and plan to ensure coordination between relevant ministries, agencies and industry.
• Confirm the existence of nominated Facilitation Focal Persons and their alternatives from relevant Ministries, Departments and Agencies (MDA) and operators.
• Verify the presence of an effective communication plan between the government and the civil aviation industry regarding NATFP targets and objectives.

• Function 5: Leads the FAL IPack Team in enhancing the knowledge and skills of national regulatory bodies and stakeholders on Annex 9 standards, achieving results such as:

• Verify whether there are established knowledge and competency requirements for persons carrying out quality control activities.
• Verify whether there are established requirements for all entities to develop and implement facilitation training programmes for their personnel with responsibilities under the NATFP.
• Advise the State in the training requirements of the department responsible for facilitation.
• Confirm whether the training policy/programme for national facilitation oversight personnel is adequate to acquire and maintain the required level of knowledge and competence in facilitation.
• Verify the availability of sufficient financial resources to support the implementation of facilitation training.

• Function 6: Coordinates, organizes, manages and reports on the successful deployment of Establishing National Facilitation Oversight Mechanisms iPack, achieving results such as:

• Provide advice to the authority convening the iPack team composed of relevant national officials.
• Prepare for the successful start of the iPack deployment such as gaining access to all iPack materials and information, familiarise with all iPack materials, gather stakeholders’ contact information, obtain briefings from ICAO HQ FAL and CDI, ICAO Regional Technical Officers and iPack State Focal Point, prepare PPT presentations, organise and conduct the kick‑off meeting and closing meeting.
• Analyse any needs assessment or survey and prepare the iPack work plan accordingly in coordination with Regional Technical Officers for the approval and signature by the Senior Manager of the authority to which the iPack is deployed.
• Coordinate the list of course participants with the State Focal Point and submit it to ICAO CDI.
• In addition to regular work sessions, upon request from the iPack team, prepare for and conduct meetings.
• Prepare the iPack Deployment Report on the objectives achieved, lessons learned and additional deficiencies identified.
• Include in the iPack Deployment Report a consolidated data report depicting the various elements pertaining to the establishment of a department and/or organisational unit responsible for facilitation.
• Define follow‑up actions required and suggested approaches to achieve objectives that could not be achieved during the deployment.
• Provide recommendations for the development of any additional technical assistance and cooperation projects to address the needs of the State.
• Ensure that the iPack Deployment Report is well edited and formatted.
• Obtain the approval of the iPack Deployment Report from ICAO Regional Technical Officers, ICAO HQ FAL technical focal point and iPack State Focal Point.
• Debrief ICAO at the end of the assignment and provide recommendations for improving the iPack delivery model.

• Function 7: Performs other related duties as assigned.

Competencies

• Core Competencies

• Professionalism: Shows pride in work and achievements, demonstrates professional competence and mastery of subject matter, is conscientious and efficient in meeting commitments, observes deadlines and achieves results, is motivated by professional rather than personal concerns, shows persistence when faced with difficult problems or challenges and remains calm in stressful situations.
• Communication: Speaks and writes clearly and effectively, listens to others, correctly interprets messages and responds appropriately, asks questions to clarify and exhibits interest in having two‑way communication, tailors language, tone, style and format to match the audience, demonstrates openness in sharing information and keeping people informed.
• Teamwork: Works collaboratively with colleagues to achieve organisational goals, solicits input by genuinely valuing others’ ideas and expertise, is willing to learn from others, places team agenda before personal agenda, supports and acts in accordance with final group decision even when such decisions may not entirely reflect own position, shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• Planning and Organising: Develops clear goals that are consistent with agreed strategies, identifies priority activities and assignments, adjusts priorities as required, allocates appropriate time and resources for completing work, foresees risks and allows for contingencies when planning, monitors and adjusts plans and actions as necessary, uses time efficiently.
• Accountability: Takes ownership of all responsibilities and honours commitments, delivers outputs for which one has responsibility within prescribed time, cost and quality standards, operates in compliance with organisational regulations and rules, supports subordinates, provides oversight and takes responsibility for delegated assignments, takes personal responsibility for own shortcomings and those of the work unit where applicable.
• Client Orientation: Considers all those to whom services are provided to be “clients”, establishes and maintains productive partnerships by gaining trust and respect, identifies clients’ needs and matches them to appropriate solutions, monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems, keeps clients informed of progress or setbacks, meets timelines for delivery of products or services to client.
• Technological Awareness: Keeps abreast of available technology, understands applicability and limitations of technology to the work of the office, actively seeks to apply technology to appropriate tasks, shows willingness to learn new technology.
• Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession, actively seeks to develop oneself professionally and personally, contributes to the learning of colleagues and subordinates, shows willingness to learn from others, seeks feedback to learn and improve.

• Leadership: Serves as a role model that others want to follow, empowers others to translate vision into results, is proactive in developing strategies to accomplish objectives, establishes and maintains relationships with a broad range of people to understand needs and gain support, anticipates and resolves conflicts by pursuing mutually agreeable solutions, drives for change and improvement, does not accept the status quo, shows courage to take unpopular stands.

Qualifications and Experience

• Education: A first‑level university degree, preferably in transportation, international affairs, public/business administration, security, law or a related field.
• Professional Experience:

• Essential: Extensive experience (seven years or more) at a senior level in the field of facilitation in a national government, agency/authority and/or international organisation. Experience (five years or more) with establishing and successfully operating the national air transport facilitation programme, National Air Transport Facilitation Committee and Airport Facilitation Committees. Extensive experience (ten years or more) in and sound knowledge of the regulatory aspects of facilitation. Experience in ICAO audit programmes. Substantive experience in international collaboration within facilitation and border management. Experience in inter‑relationship of all facilitation programmes. Experience in emergency preparedness and response in civil aviation.
• Desirable: Experience in drafting procedures, manuals and/or regulations for facilitation. Experience in public health related to preparedness planning and response to public health events that impact the aviation sector. Experience in the airport and/or airline operations. Experience in border management. Demonstrated ability to work effectively from home.

• Essential: A good command of oral and written English.
• Desirable: Knowledge of any of the other languages of the organisation (Arabic, Chinese, French, Russian or Spanish).