Global Claims IT Leader (London)

Join Our Team as Claims IT Leader at Marsh McLennan

We are seeking a talented individual to join our team at Marsh McLennan as Claims IT Leader. This role will be based in London and is a hybrid position, requiring at least three days a week in the office.

We will count on you to:

• Own the transformation from a project-based to a product-aligned organisational structure and execution.

• Develop and operationalise the information technology strategy related to Claims applications, recommending short- and long-term IT goals to business and operations leaders.

• Drive the introduction and adoption of OKRs across the IT teams to accelerate the delivery of tech products to market.

• Mobilise a well-thought-out programme increment plan to link agile deliverables to business prioritisation and benefits.

• Provide expert and strategic advice to members of the Operations & IT senior leadership team on all technology matters affecting the strategic portfolio.

• Coach, mentor, and develop a team of IT professionals, leading them to meet or exceed the company's expectations for productivity, quality, and achievement while building innovative, cutting-edge IT solutions.

• Create a workplace that aligns with Marsh's diversity and inclusion objectives, fostering a diverse team that emphasises the company's mission, vision, and guiding principles.

• Ensure the group develops and maintains a culture of collaboration, deep business alignment, accountability for outcomes, and a focus on continuous improvement beyond the portfolio timeline.

• Build a team capable of driving transformational change and innovation while balancing and meeting business objectives regarding the portfolio business case.

• Ensure all business strategies and process improvements utilise automation to enable growth and flexibility for years to come; maintain the health of the portfolio by implementing the right processes for risk mitigation and problem resolution.

What you need to have:

• Experience in managing and optimising a global claims platform.

• Significant and substantial Agile delivery experience with a global stakeholder management mindset.

• A proven track record of successfully implementing a large number of tech deliverables simultaneously.

• Direct Agile delivery experience for large platforms, ideally with low/no-code platforms.

• Substantial experience as a senior manager, having managed extensive innovation or IT migration programmes/portfolios.

• Proven leadership capabilities in managing large teams, including the development of next-generation IT talent.

• Ability to quickly create value within a fast-paced, complex work environment.

• Superb programme management skills, with a demonstrated ability to prioritise numerous tasks simultaneously to complete work on time.

• Superior communication skills, both oral and written.

• Insurance/Finance experience preferred but not essential.

• Master’s or advanced education in a related field.

What makes you stand out?

• Proven experience in managing large-scale Agile delivery for complex platforms.

• A track record of driving innovation and implementing cutting-edge IT solutions that enhance business performance.

• A commitment to fostering a diverse and inclusive workplace that aligns with Marsh McLennan's values.

• A passion for coaching and developing IT talent, preparing the next generation of leaders in the industry.

If you are ready to take on this exciting challenge and make a significant impact within our organisation, we encourage you to apply!

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. #J-18808-Ljbffr