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For Companies At a Glance
- Tasks: Assist clients in insurance matters and manage documentation efficiently.
- Company: Join Marsh, the world's leading insurance broker and risk advisor.
- Benefits: Enjoy flexible hybrid work, career development opportunities, and a supportive team culture.
- Why this job: Make a real impact while working in a dynamic, inclusive environment with talented colleagues.
- Qualifications: Previous experience in a similar role, strong communication skills, and proficiency in Word and Excel.
- Other info: Fluency in English is a plus; we value your motivation and customer service mindset.
The predicted salary is between 30000 - 42000 £ per year.
Au sein de notre Bureau de Paris ou Lyon, vos principales missions serontles suivantes:
Ce que vous allez aimer
- Intervenir auprès d’une grande variété de clients dans le domaine de l’assurance
- Le relationnel avec vos clients tant externes qu’internes
- L’environnement de travail, collaboratif, bienveillant, et exigeant
Nous comptons sur vous pour
- Veiller au bon établissement d’attestations et au suivi des retours des compagnies d’assurances pour envoi au client
- Suivre la mise à jour des capitaux
- Vérifier la corrélation avec les existants
- Mettre à jour les coordonnées des intervenants entre deux campagnes de valeurs
- Assurer l’assistance téléphonique aux clients
- Rédiger les avenants sous la responsabilité des Conseillers Spécialisés
- Calculer les primes et veiller à la bonne diffusion des facturations
- Suivre les règlements et le traitement des mises en demeure
Intervenir sur les branches suivantes:
·Auto: Suivi des états de parc clients: adjonction – retrait de véhicules, déclaration compagnie, édition de cartes vertes, calcul de régularisations au prorata temporis ou à la demi-différence
·RC/ RCD / DAB/ autres risques: vérification des termes, demandedechiffres,calcul des régularisations et de ventilation par site
Prérequis
- Une première expérience réussie dans un poste similaire
- Faire preuve d’aisance relationnelle et avoir la capacité à travailler en équipe
- Être autonome, rigoureux(se), porté(e) par le sens du service client
- Vous êtes à l’aise avec Word, Excel
- La pratique de l’anglais serait un plus
Ce qui fera la différence
- Votre motivation et votre état d’esprit
- Un vrai sens du service client
- Votre énergie contagieuse à collaborer avec des équipes bienveillantes, et référence dans le secteur des assurances
Pourquoi nous rejoindre :
- Nous vous aiderons à développer votre potentiel grâce à nos opportunités de développement, un travail à forte valeur ajoutée et un accompagnement managérial.
- Nous favorisons une culture dynamique et inclusive où vous travaillerez avec des collègues talentueux/se pour créer de nouvelles solutions et avoir un impact sur vos collègues, vos clients.
- Notre envergure nous permet de vous proposer un large éventail d\’opportunités de carrière, ainsi que des avantages visant à améliorer votre bien-être.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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Conseiller Service Client au sein du département Technique Marsh Paris Lyon - H/F - CDI employer: International Catalyst Services, LLC
Contact Detail:
International Catalyst Services, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conseiller Service Client au sein du département Technique Marsh Paris Lyon - H/F - CDI
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the specific products and services offered by Marsh. Understanding the nuances of auto insurance and risk management will help you engage more effectively with clients and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves a lot of client interaction, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Marsh on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your customer service experience in your conversations. Highlight specific examples where you've gone above and beyond for clients, as this aligns perfectly with the company's emphasis on a strong service ethos.
We think you need these skills to ace Conseiller Service Client au sein du département Technique Marsh Paris Lyon - H/F - CDI
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and required skills for the Conseiller Service Client position at Marsh. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in customer service and any previous roles in the insurance sector. Use bullet points to outline your achievements and responsibilities, focusing on those that demonstrate your ability to work collaboratively and autonomously.
Write a Strong Cover Letter: In your cover letter, express your motivation for applying to Marsh and how you can contribute to their team. Highlight your interpersonal skills and your commitment to customer service, as these are crucial for the role. Make sure to convey your enthusiasm for working in a collaborative environment.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at International Catalyst Services, LLC
✨Show Your Customer Service Skills
Since the role focuses heavily on client interaction, be prepared to discuss your previous experiences in customer service. Highlight specific situations where you successfully resolved issues or improved client satisfaction.
✨Demonstrate Team Collaboration
Emphasise your ability to work well within a team. Share examples of how you've collaborated with colleagues in past roles, especially in high-pressure environments, to achieve common goals.
✨Be Familiar with Insurance Terminology
Brush up on key insurance terms and concepts relevant to the position. This will not only show your interest in the field but also your readiness to engage with clients and colleagues effectively.
✨Express Your Motivation and Energy
Let your enthusiasm for the role shine through during the interview. Companies like Marsh value candidates who are motivated and bring a positive energy to their teams, so don't hesitate to convey your passion for customer service and teamwork.