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For Companies At a Glance
- Tasks: Be the go-to person for clients, managing their cargo needs and ensuring top-notch service.
- Company: Join Marsh McLennan, a global leader in insurance and risk advisory with over 90,000 colleagues worldwide.
- Benefits: Enjoy hybrid work flexibility, professional development opportunities, and a vibrant, inclusive culture.
- Why this job: Make an impact while working with talented colleagues and building strong client relationships.
- Qualifications: Experience in the marine/cargo environment; insurance sector experience is a plus.
- Other info: Fluency in French, English, and Dutch will make you stand out!
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a talented individual to join our Marine, Cargo & Logistics team at Marsh Belux. This role will be based in Belgium. This is a hybrid role that has a requirement of working at least three days a week in the office.
In the role of Cargo Client Advisor, you will be the primary point of contact for our clients, ensuring their cargo needs are met with the highest level of service. You will leverage your industry knowledge and client-centric approach to build strong relationships, provide tailored solutions, and drive client satisfaction.
If the above describes you and you enjoy providing exceptional customer service, talking to people and have a good level of attention to detail and time management then we want to hear from you!
We will count on you to:
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Manage all day to day queries, renewals, amendments and mid-term adjustments.
- Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
- Perform critical client functions, including: evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines.
- Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
- Maintain a detailed understanding of changing market conditions and understand and comply with all compliance, professional and transparency standards to better serve clients.
What you need to have:
- Experience in the Marine/cargo environment.
- Keen contributor within a team environment.
What makes you stand out:
- Experience in the insurance sector.
- Proficiency in French, English, Dutch.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Cargo client Advisor M/F employer: International Catalyst Services, LLC
Contact Detail:
International Catalyst Services, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo client Advisor M/F
✨Tip Number 1
Familiarise yourself with the marine and cargo industry by reading up on current trends, regulations, and challenges. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the marine and logistics sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at Marsh Belux.
✨Tip Number 3
Brush up on your customer service skills, as this role heavily focuses on client interaction. Consider role-playing scenarios with friends or family to practice handling various client queries effectively.
✨Tip Number 4
Highlight your language skills during conversations or networking opportunities. Proficiency in French, English, and Dutch is a significant advantage, so be sure to mention this when discussing your qualifications.
We think you need these skills to ace Cargo client Advisor M/F
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the marine and cargo environment. Emphasise any roles where you provided customer service or managed client relationships, as these are key aspects of the Cargo Client Advisor position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to meet client needs and provide tailored solutions, as well as your proficiency in French, English, and Dutch.
Showcase Your Industry Knowledge: During the application process, highlight your understanding of the marine and cargo sectors. Discuss any relevant trends or challenges you've encountered and how you can leverage this knowledge to benefit clients.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Cargo Client Advisor role.
How to prepare for a job interview at International Catalyst Services, LLC
✨Showcase Your Industry Knowledge
Make sure to brush up on your knowledge of the marine and cargo sectors. Be prepared to discuss recent trends, challenges, and opportunities in the industry, as this will demonstrate your expertise and commitment to the role.
✨Emphasise Client-Centric Approach
During the interview, highlight your experience in providing exceptional customer service. Share specific examples of how you've built strong client relationships and tailored solutions to meet their needs, as this aligns perfectly with the role's requirements.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, be ready to discuss how you manage tasks and ensure accuracy in your work. You might want to mention any tools or methods you use to stay organised and efficient.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client queries. Prepare by thinking of scenarios where you've successfully navigated challenges or provided solutions, as this will showcase your critical thinking and adaptability.
