Cargo Client Advisor M/F

We are seeking a talented individual to join our Marine, Cargo & Logistics team at Marsh Belux. This role will be based in Belgium. This is a hybrid role that has a requirement of working at least three days a week in the office.

In the role of Cargo Client Advisor, you will be the primary point of contact for our clients, ensuring their cargo needs are met with the highest level of service. You will leverage your industry knowledge and client-centric approach to build strong relationships, provide tailored solutions, and drive client satisfaction.

If the above describes you and you enjoy providing exceptional customer service, talking to people and have a good level of attention to detail and time management then we want to hear from you!

We will count on you to:

• Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
• Manage all day to day queries, renewals, amendments and mid-term adjustments.
• Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
• Perform critical client functions, including: evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines.
• Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
• Maintain a detailed understanding of changing market conditions and understand and comply with all compliance, professional and transparency standards to better serve clients.

What you need to have:

• Experience in the Marine/cargo environment.
• Keen contributor within a team environment.

What makes you stand out:

• Experience in the insurance sector.
• Proficiency in French, English, Dutch.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.