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- Tasks: Manage customs processes and ensure timely clearance of imports and exports.
- Company: Join ICL, a top logistics provider with a global reach and commitment to exceptional service.
- Benefits: Enjoy competitive pay, overtime opportunities, and a supportive team environment with social events.
- Why this job: Gain valuable experience in logistics while enhancing your customer service and communication skills.
- Qualifications: 6 months experience in freight forwarding; strong interpersonal and IT skills required.
- Other info: This is a temporary role with potential for additional duties as needed.
The predicted salary is between 28800 - 43200 £ per year.
About Us: ICL is a leading provider of comprehensive logistics and supply chain solutions, specializing in airfreight, warehousing, and distribution services. With a strong presence in the UK and a global reach, we are committed to delivering exceptional service and innovative solutions to meet the diverse needs of our clients.
Job Purpose: The Custom Operator will be responsible for the proper and timely clearance of freight, providing exceptional customer service, and maintaining compliance with all relevant regulations. This role requires detailed knowledge of customs processes, excellent data management skills, and effective communication with both customers and customs authorities. In addition to the responsibilities outlined in the job description, the employee may be required to take on additional duties as needed to meet business requirements.
Key Responsibilities:
- Customs Process Management: Ensure smooth and timely customs process flow for import and export shipments. Understand and correctly interpret the import and export customs Standard Operating Procedures (SOPs) to meet customer expectations. Transpose customs declaration information from documents into the customs entry system accurately.
- Data Entry and Documentation: Perform accurate and timely data entry into the operating system. Verify and ensure all customs documentation is compliant and correctly filled out. Track and trace customs files to ensure timely processing and clearance.
- Compliance and Verification: Assist in verifying customs declaration information and ensure submission accuracy to customs authorities. Ensure compliance with internal policies, procedures, and external regulations, including AEO and other relevant standards.
- Customer Service: Provide exceptional customer service, keeping internal and external stakeholders informed about declaration statuses and customs issues. Generate and communicate VAT and duty invoices to customers. Address and resolve any issues or questions from customs authorities and customers promptly.
- Liaison and Communication: Act as the main point of contact between customs authorities, other government agencies, and present necessary documents to customs authorities upon request and attend inspections as required. Maintain strong relationships with customs officers and ensure timely communication with overseas offices and partners.
- Operational Efficiency: Continuously seek to improve departmental process flows and efficiencies. Keep up-to-date with regulatory requirements affecting the import and export of goods.
- Continuous Improvement: Understand department process flows and identify opportunities for improved efficiency. Keep up to date with all regulatory requirements governing the import and export of goods.
Skills and Requirements: 6 months + within a freight forwarding business. Excellent interpersonal skills. Great communication skills. IT literate - Word, Excel. Good attitude working in a team/independently.
What We Offer: Competitive salary. Opportunity for overtime during holiday coverage. Employee Assistance Programme. Supportive team environment. Company social events. Eye vouchers.
Import Clerk employer: International Cargo Logistics Limited
Contact Detail:
International Cargo Logistics Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Clerk
✨Tip Number 1
Familiarise yourself with customs processes and regulations. Understanding the intricacies of customs clearance will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the logistics and supply chain industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at ICL.
✨Tip Number 3
Showcase your data management skills by being proficient in software commonly used in customs operations. Being able to discuss your experience with specific tools can set you apart from other candidates.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've provided exceptional customer service. Highlighting your interpersonal skills will be crucial, as this role heavily relies on effective communication.
We think you need these skills to ace Import Clerk
Some tips for your application 🫡
Understand the Job Role: Before applying, make sure to thoroughly read the job description for the Import Clerk position. Understand the key responsibilities and required skills, such as customs process management and data entry, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in freight forwarding or customs processes. Mention specific examples where you successfully managed customs documentation or provided exceptional customer service.
Showcase Your Skills: Make sure to highlight your IT literacy, particularly with Word and Excel, as well as your interpersonal and communication skills. These are crucial for the role and should be evident in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also demonstrates your enthusiasm for the role and the company. Mention how your values align with ICL's commitment to exceptional service and innovative solutions.
How to prepare for a job interview at International Cargo Logistics Limited
✨Know Your Customs Processes
Make sure you have a solid understanding of customs processes and Standard Operating Procedures (SOPs). Be prepared to discuss how you've applied this knowledge in previous roles, as it will show your familiarity with the requirements of the Import Clerk position.
✨Demonstrate Data Management Skills
Since accurate data entry is crucial for this role, be ready to share examples of how you've successfully managed data in past positions. Highlight any specific software or systems you've used, especially if they relate to customs documentation.
✨Showcase Your Customer Service Experience
Exceptional customer service is key in this role. Prepare to discuss situations where you've effectively communicated with clients or resolved issues, demonstrating your ability to maintain strong relationships with stakeholders.
✨Stay Updated on Regulations
Familiarise yourself with current regulations affecting imports and exports. During the interview, mention any recent changes you've learned about and how they could impact the role, showing your commitment to continuous improvement and compliance.
