Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customs processes for imports and exports while providing top-notch customer service.
- Company: Join ICL, a leading logistics provider with a global reach and commitment to innovation.
- Benefits: Enjoy competitive pay, overtime opportunities, and a supportive team environment with social events.
- Why this job: Gain valuable experience in customs operations while working in a dynamic and collaborative culture.
- Qualifications: 6 months experience in freight forwarding, strong communication skills, and IT literacy required.
- Other info: This is a maternity cover position, perfect for those looking to make an impact quickly.
The predicted salary is between 30000 - 42000 £ per year.
About Us: ICL is a leading provider of comprehensive logistics and supply chain solutions, specializing in airfreight, warehousing, and distribution services. With a strong presence in the UK and a global reach, we are committed to delivering exceptional service and innovative solutions to meet the diverse needs of our clients.
Job Purpose: The Custom Operator will be responsible for the proper and timely clearance of freight, providing exceptional customer service, and maintaining compliance with all relevant regulations. This role requires detailed knowledge of customs processes, excellent data management skills, and effective communication with both customers and customs authorities. In addition to the responsibilities outlined in the job description, the employee may be required to take on additional duties as needed to meet business requirements.
Key Responsibilities:
- Customs Process Management: Ensure smooth and timely customs process flow for import and export shipments. Understand and correctly interpret the import and export customs Standard Operating Procedures (SOPs) to meet customer expectations. Transpose customs declaration information from documents into the customs entry system accurately.
- Data Entry and Documentation: Perform accurate and timely data entry into the operating system. Verify and ensure all customs documentation is compliant and correctly filled out. Track and trace customs files to ensure timely processing and clearance.
- Compliance and Verification: Assist in verifying customs declaration information and ensure submission accuracy to customs authorities. Ensure compliance with internal policies, procedures, and external regulations, including AEO and other relevant standards.
- Customer Service: Provide exceptional customer service, keeping internal and external stakeholders informed about declaration statuses and customs issues. Generate and communicate VAT and duty invoices to customers. Address and resolve any issues or questions from customs authorities and customers promptly.
- Liaison and Communication: Act as the main point of contact between customs authorities, other government agencies, and present necessary documents to customs authorities upon request and attend inspections as required. Maintain strong relationships with customs officers and ensure timely communication with overseas offices and partners.
- Operational Efficiency: Continuously seek to improve departmental process flows and efficiencies. Keep up-to-date with regulatory requirements affecting the import and export of goods.
- Continuous Improvement: Understand department process flows and identify opportunities for improved efficiency. Keep up to date with all regulatory requirements governing the import and export of goods.
Skills and Requirements: 6 months + within a freight forwarding business. Excellent interpersonal skills. Great communication skills. IT literate - Word, Excel. Good attitude working in a team/independently.
What We Offer: Competitive salary. Opportunity for overtime during holiday coverage. Employee Assistance Programme. Supportive team environment. Company social events. Eye vouchers.
Custom Operator- Maternity Cover employer: International Cargo Logistics Limited
Contact Detail:
International Cargo Logistics Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Custom Operator- Maternity Cover
✨Tip Number 1
Familiarise yourself with customs processes and regulations. Understanding the specific customs Standard Operating Procedures (SOPs) relevant to the role will give you an edge during interviews, as it shows your commitment to compliance and operational efficiency.
✨Tip Number 2
Network with professionals in the logistics and supply chain industry. Attend relevant events or join online forums to connect with current employees at ICL or similar companies. This can provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Demonstrate your customer service skills in conversations. Since the role requires exceptional customer service, be prepared to share examples of how you've effectively communicated and resolved issues in previous positions.
✨Tip Number 4
Stay updated on the latest trends and changes in customs regulations. Showing that you are proactive about continuous improvement and regulatory compliance can set you apart from other candidates.
We think you need these skills to ace Custom Operator- Maternity Cover
Some tips for your application 🫡
Understand the Job Role: Read the job description carefully to understand the key responsibilities and skills required for the Custom Operator position. Tailor your application to highlight your relevant experience in customs processes and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in freight forwarding or customs operations. Mention specific examples of how you've successfully managed customs processes or provided exceptional customer service.
Showcase Your Skills: Make sure to include your IT skills, particularly with Word and Excel, as well as your interpersonal and communication abilities. Provide examples of how these skills have helped you in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also demonstrates your enthusiasm for the role and the company. Mention why you want to work at ICL and how you can contribute to their success.
How to prepare for a job interview at International Cargo Logistics Limited
✨Know Your Customs Processes
Make sure you brush up on your knowledge of customs processes and Standard Operating Procedures (SOPs). Being able to discuss these confidently will show that you understand the core responsibilities of the Custom Operator role.
✨Demonstrate Data Management Skills
Prepare examples of how you've successfully managed data entry and documentation in previous roles. Highlight your attention to detail and accuracy, as these are crucial for ensuring compliance with customs regulations.
✨Showcase Your Customer Service Experience
Be ready to share specific instances where you've provided exceptional customer service. This could involve resolving issues or effectively communicating with stakeholders, which is key for this position.
✨Emphasise Teamwork and Independence
Discuss your ability to work both independently and as part of a team. Provide examples of how you've collaborated with others in a freight forwarding environment, as well as times when you've taken initiative on your own.
