Air Export Operator

About Us: ICL is a leading provider of comprehensive logistics and supply chain solutions, specialising in airfreight, warehousing, and distribution services. With a strong presence in the UK and a global reach, we are committed to delivering exceptional service and innovative solutions to meet the diverse needs of our clients.

Job Purpose: The Air Export Operator role involves developing and maintaining strong working relationships with customers and ensuring seamless coordination with internal and external stakeholders. In addition to the responsibilities outlined in the job description, the employee may be required to take on additional duties as needed to meet business requirements.

Key Responsibilities

• Export Operations Management

• Coordinate air freight shipments from UK to destination, ensuring timely and efficient processes.
• Arrange bookings with airlines to meet customer requirements.
• Ensure Estimated Costs and Sales are up to date.
• Monitor the progress of shipments, resolving any delays or issues promptly.
• Handle special export requirements such as hazardous materials, oversized cargo, or perishable goods.

• Prepare and review export documentation, including airway bills, commercial invoices, packing lists, and certificates of origin.
• Ensure compliance with international trade regulations, customs requirements, and airline policies.
• Manage export customs declarations using CDS.
• Adhere to procedures for restricted or hazardous materials, ensuring proper documentation and labelling.

• Serve as the primary contact for customers regarding export shipments, providing updates and resolving queries.
• Coordinate with internal teams, freight forwarders, and carriers to streamline export operations.
• Communicate with overseas agents and offices to ensure seamless delivery and compliance.
• Provide quotations for potential and existing customers, ensuring competitive and accurate pricing.

• Track and report on shipment performance metrics, including transit times, costs, and service levels.
• Identify areas for operational improvement and implement solutions to enhance efficiency.
• Maintain accurate records of export transactions for audit and reporting purposes.

Key Competencies

• Attention to detail and accuracy in handling export documentation and cargo.
• Ability to work under pressure and meet strict deadlines.
• Strong teamwork and collaboration with diverse stakeholders.
• Commitment to providing excellent customer service.

Key Performance Indicators

• All invoicing completed 24 hours after ATD date.
• Less than 1% credit issued for mistakes on invoicing.
• All time stamps updated in CW1 in a timely manner.

Technical Skills:

• Proficiency in MS Office (Excel, Word, Outlook).
• Ideally knowledge of Cargowise TMS.

Soft Skills:

• Strong written and verbal communication skills in English, with the ability to communicate effectively with customers, colleagues, and external partners.
• Confident, adaptable, and proactive in approach, with the ability to handle changing circumstances and urgent demands.
• Problem-solving skills with the ability to handle unexpected issues effectively.
• Ability to multitask and prioritise assignments based on urgency, ensuring deadlines are met without compromising quality.
• Ability to work well under pressure and in critical situations, maintaining composure and delivering results.
• Strong attention to detail and organisational skills.

Qualifications:

• Minimum of 12 months of experience in export operations.
• Must pass a DBS check, 5-year employment clearance check, and security check in line with CAA regulations.
• 5 GCSE at Grade C or above, or equivalent (English & Maths included).
• Proven experience in managing export shipments from start to finish.
• Knowledge of international regulations, customs compliance, and shipment documentation.
• Experience with arranging bookings with airlines, couriers, and logistics providers.

What We Offer:

• Competitive salary.
• Opportunity for overtime during holiday coverage.
• Employee Assistance Programme.
• Supportive team environment.
• Company social events.
• Eye vouchers.