At a Glance
- Tasks: Design and implement ServiceNow solutions for public-sector clients, ensuring compliance and security.
- Company: Join IBM Consulting UK FutureNow, a leader in hybrid cloud and AI.
- Benefits: Enjoy flexible working, 25 days holiday, and comprehensive health coverage.
- Other info: Collaborate with top professionals in a dynamic, inclusive environment.
- Why this job: Make a real impact on high-profile projects while developing your skills.
- Qualifications: Experience with ServiceNow and strong communication skills are essential.
The predicted salary is between 54000 - 66000 £ per year.
You will work collaboratively with clients, Service Now specialists, architects, developers, project managers and wider delivery teams to design and implement solutions that meet business objectives while adhering to public-sector standards, governance and security requirements.,
Responsibilities
- Gather and translate business requirements into Service Now solutions, user stories and functional designs.
- Configure and implement Service Now applications, workflows, automation and integrations.
- Advise clients on Service Now best practices, platform capabilities and process improvement.
- Support the full delivery lifecycle, including design, configuration, testing, deployment and post-go-live support.
- Work collaboratively with architects, developers and delivery teams to deliver high-quality solutions.
- Facilitate client workshops and communicate effectively with technical and non-technical stakeholders.
- Support Agile delivery, including sprint planning, backlog refinement, reviews and retrospectives.
- Ensure solutions meet IBM, client and UK public-sector security, governance and compliance requirements.
- Maintain clear technical and functional documentation and support knowledge transfer.
- Promote a configuration-first approach and minimise unnecessary customisation.
- Contribute to continuous improvement, platform upgrades and Service Now transformation programmes.
- Maintain and comply with UK SC Security Clearance requirements when working on sensitive public-sector projects.
Proven experience delivering Service Now implementations, configurations and enhancements in enterprise environments.
Requirements
- Strong knowledge of Service Now platform capabilities, workflows, automation and integrations.
- Experience translating business and technical requirements into Service Now solutions and functional designs.
- Understanding of ITSM processes, including Incident, Problem, Change, Request and Knowledge Management.
- Experience working with Service Now modules and applications relevant to client requirements.
- Strong stakeholder management and communication skills, with the ability to work with technical and non-technical audiences.
- Experience working within Agile delivery environments and multidisciplinary teams.
- Understanding of Service Now development and configuration best practices, including a configuration-first approach.
- Experience with testing, deployment, troubleshooting and ongoing platform support.
- Strong analytical and problem-solving skills with a focus on delivering practical, scalable solutions.
- Experience working in UK public-sector or highly regulated environments is highly desirable.
This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS).
An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
- Preferred technical and professional experience
- Preferred technical and professional experience
- Experience delivering Service Now solutions within UK public-sector, government or highly regulated environments.
- Experience across multiple Service Now modules, particularly ITSM, ITOM, CSM, HRSD or SPM.
- Experience with Service Now integrations, APIs, data migration and third-party systems.
- Knowledge of Service Now scripting, including Java Script, Flow Designer and Integration Hub.
- Experience supporting Service Now platform upgrades, releases and continuous improvement.
- Strong understanding of ITIL practices and service management principles.
- Experience working with enterprise architecture, security, governance and technical assurance processes.
- Ability to lead client workshops and provide Service Now consultancy and recommendations.
- Experience working within large-scale transformation programmes and multidisciplinary delivery teams.
- Knowledge of Service Now development standards, application lifecycle management and best-practice configuration.
- Experience with Agile, Scrum or Dev Ops delivery methodologies.
Desirable Certifications
- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)
- Service Now Certified Implementation Specialist - ITSM
- Service Now Certified Implementation Specialist - ITOM
- Service Now Certified Implementation Specialist - CSM
- ITIL 4 Foundation
- Service Now Certified Technical Architect (CTA)
At IBM Consulting UK Future Now, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.
You’ll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact.
From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth.
We invest heavily in you--supporting continuous learning, in demand skills development, and long term career progression.
You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.
Benefits
- Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
- More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.
Your role and responsibilities As a Service Now Package Consultant at IBM, you will play a key role in delivering Service Now solutions across complex UK public-sector programmes.
Working with government departments and public-sector organisations, you will help clients maximise the value of the Service Now platform by translating business and operational requirements into secure, scalable and maintainable solutions.
ServiceNow Package Consultant - SC Clearance Required in Leicester employer: International Business Machines Corporation
At IBM CIC in London, we pride ourselves on fostering a culture of innovation and continuous learning, where your unique skills are valued and encouraged. With a strong emphasis on employee growth through extensive training opportunities, mentoring, and a commitment to diversity and inclusion, we create an environment that not only supports work-life balance but also empowers you to make a meaningful impact in the cybersecurity field. Join us to collaborate with industry leaders and drive transformative change for our clients while enjoying competitive benefits and a supportive workplace.
Contact Details:
International Business Machines Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Package Consultant - SC Clearance Required in Leicester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what International Business Machines Corporation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges International Business Machines Corporation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at International Business Machines Corporation!
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We think you need these skills to ace ServiceNow Package Consultant - SC Clearance Required in Leicester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at International Business Machines Corporation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at International Business Machines Corporation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at International Business Machines Corporation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
