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- Tasks: Lead a dynamic team to enhance customer experience and manage service relationships.
- Company: Join International Beverage, a global leader in premium drinks with a vibrant culture.
- Benefits: Enjoy 35 days holiday, attractive pension, health cash plan, and flexible working.
- Other info: Engage in meaningful charity activities and enjoy opportunities for personal growth.
- Why this job: Make a real impact in a supportive environment that values innovation and collaboration.
- Qualifications: Experience in team management and customer-facing roles, preferably in FMCG.
The predicted salary is between 40000 - 50000 £ per year.
About International Beverage
International Beverage is a dynamic global drinks company, established in 2006 as the international arm of ThaiBev. We specialise in building distinctive, premium brands for global growth - led by our award‑winning Scotch whiskies and complemented by some of the world’s fastest‑growing beers, spirits and liqueurs.
Our portfolio includes Old Pulteney, Balblair and Speyburn single malt Scotch whiskies, Hankey Bannister blended Scotch whisky, Caorunn Gin, Phraya Rum, Larsen Cognac, The Reid Vodka and Cardrona Whisky. Across blending, distilling, sales, marketing and our business support teams, our people bring expertise, passion and a commitment to living our values: Collaboration, Caring for Stakeholders and Creating Value. We are proud to be recognised as a Great Place to Work - where people can grow, innovate, and thrive.
About The Role
As Customer Experience Lead you will manage the Customer Specialist and Support roles for your region. Taking ownership of the service relationship and providing a seamless service experience from receipt of order to delivery, in accordance with the defined SLA’s. You will also support in the delivery of innovation and renovation projects and manage order demand in accordance with any RIRO activity.
Main Responsibilities
- Manage your regional team to ensure the right process and controls are in place to meet customer needs.
- Work closely with Sales to understand customer priorities and develop an understanding of market trends and import requirements.
- Actively seek feedback from customers and act as the voice of the customer in daily IBHL operations.
- Hold regular customer review meetings in accordance with SLA’s to monitor depletions and gain market insights to anticipate future requirements.
- Responsible for ensuring CRM data accuracy at all times.
- Work closely with Demand Planning to manage order vs forecast variances and align with wider Supply Chain team.
- Use the forecast plan for your markets to anticipate and plan workload and help manage the launch and introduction of new SKU’s, or phase out of delisted SKU’s in a seamless manner.
- Initiate Change Requests for market mandatories, or SKU renovation changes as requested by customers.
- Ensure KPI’s are tracked and initiate improvement activity where relevant.
- Oversee relationship with Freight Service Providers to manage performance and drive improvement activity.
About You
Essential
- Experience in managing and developing teams.
- Min 2-3 years experience in a customer facing role, preferably within FMCG.
- Knowledge of HMRC requirements for the storage, movement and import and export of bonded goods.
- Knowledge of international freight and logistics practices.
- Experience working with ERP (SAP advantageous) and CRM systems.
- Good presentation skills.
- Experience of using Microsoft suite (Excel, Word, PowerPoint).
- Previous experience of using Power BI, SAP Analyser, or other reporting tools.
- Engaging individual and confident working cross culturally.
Desirable
- Degree level qualification or equivalent.
- Language skills advantageous.
Package
- ~35 days holiday.
- ~ Attractive pension.
- ~ Health cash plan.
- ~ Life assurance.
- ~ Product allowance and staff discount.
- ~ Flexible working.
- ~ Early finish on Friday.
Why International Beverage
At International Beverage, we take pride in fostering a workplace culture that goes beyond the ordinary. Our commitment to employee well-being is reflected through our Employee Assistance Program (EAP), providing comprehensive support for personal and professional challenges. Enjoy the convenience of free parking and take advantage of our cycle-to-work scheme, encouraging a healthy and sustainable commute. We prioritise your health with a range of well-being initiatives and ensure our employees are valued through offering the Real Living Wage. At the heart of our corporate social responsibility, engage in meaningful charity and volunteering activities, contributing to the communities we serve. Become a brand ambassador through our exciting program, offering opportunities to travel and participate in exclusive events. Join us at International Beverage, where every day is an opportunity to make a difference, and our brand events exemplify why it's truly great to work with us.
We prioritise diversity, inclusion, and respect. We are committed to cultivating a workplace where differences are celebrated, and each individual feels heard and appreciated. We believe in keeping it simple: diversity is our strength, inclusion is our culture and, respect is our foundation.
Team Leader - Credit & Risk Management employer: International Beverage
Contact Detail:
International Beverage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Credit & Risk Management
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at International Beverage. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Understand what makes International Beverage tick, and be ready to share how your experience aligns with their mission of collaboration and creating value.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've managed teams or improved customer experiences in previous roles. This is your chance to shine and demonstrate you’re the perfect fit for the Customer Experience Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the International Beverage family.
We think you need these skills to ace Team Leader - Credit & Risk Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Team Leader role. Highlight your customer-facing experience and any team management roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the drinks industry and how you align with our values. Share specific examples of how you've managed teams or improved customer experiences in the past.
Showcase Your Data Skills: Since the role involves managing CRM data and using reporting tools, make sure to mention any experience you have with ERP systems like SAP or data analysis tools. We love candidates who can leverage data to drive decisions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at International Beverage
✨Know Your Stuff
Make sure you understand the ins and outs of credit and risk management, especially in the FMCG sector. Brush up on HMRC requirements and international logistics practices, as these are crucial for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Highlight your ability to foster collaboration and drive performance, as this aligns with the company's values.
✨Be Customer-Centric
Demonstrate your understanding of customer needs and how you've acted on feedback in previous roles. Be ready to discuss how you can be the voice of the customer in daily operations.
✨Get Familiar with Tools
If you have experience with ERP systems like SAP or reporting tools like Power BI, make sure to mention it. Being comfortable with these tools will show that you're ready to hit the ground running.