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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and manage service relationships.
- Company: Join International Beverage, a global leader in premium drinks with a vibrant culture.
- Benefits: Enjoy 35 days holiday, flexible working, health cash plan, and staff discounts.
- Other info: Engage in meaningful charity activities and enjoy opportunities for personal growth.
- Why this job: Make a real impact in a supportive environment that values innovation and collaboration.
- Qualifications: Experience in team management and customer-facing roles, preferably in FMCG.
The predicted salary is between 40000 - 50000 £ per year.
About International Beverage
International Beverage is a dynamic global drinks company, established in 2006 as the international arm of ThaiBev. We specialise in building distinctive, premium brands for global growth - led by our award‑winning Scotch whiskies and complemented by some of the world’s fastest‑growing beers, spirits and liqueurs.
Our portfolio includes Old Pulteney, Balblair and Speyburn single malt Scotch whiskies, Hankey Bannister blended Scotch whisky, Caorunn Gin, Phraya Rum, Larsen Cognac, The Reid Vodka and Cardrona Whisky. Across blending, distilling, sales, marketing and our business support teams, our people bring expertise, passion and a commitment to living our values: Collaboration, Caring for Stakeholders and Creating Value. We are proud to be recognised as a Great Place to Work - where people can grow, innovate, and thrive.
About The Role
As Customer Experience Lead you will manage the Customer Specialist and Support roles for your region. Taking ownership of the service relationship and providing a seamless service experience from receipt of order to delivery, in accordance with the defined SLA’s. You will also support in the delivery of innovation and renovation projects and manage order demand in accordance with any RIRO activity.
Main Responsibilities
- Manage your regional team to ensure the right process and controls are in place to meet customer needs.
- Work closely with Sales to understand customer priorities and develop an understanding of market trends and import requirements.
- Actively seek feedback from customers and act as the voice of the customer in daily IBHL operations.
- Hold regular customer review meetings in accordance with SLA’s to monitor depletions and gain market insights to anticipate future requirements.
- Responsible for ensuring CRM data accuracy at all times.
- Work closely with Demand Planning to manage order vs forecast variances and align with wider Supply Chain team.
- Use the forecast plan for your markets to anticipate and plan workload and help manage the launch and introduction of new SKU’s, or phase out of delisted SKU’s in a seamless manner.
- Initiate Change Requests for market mandatories, or SKU renovation changes as requested by customers.
- Ensure KPI’s are tracked and initiate improvement activity where relevant.
- Oversee relationship with Freight Service Providers to manage performance and drive improvement activity.
About You
Essential
- Experience in managing and developing teams.
- Min 2-3 years experience in a customer facing role, preferably within FMCG.
- Knowledge of HMRC requirements for the storage, movement and import and export of bonded goods.
- Knowledge of international freight and logistics practices.
- Experience working with ERP (SAP advantageous) and CRM systems.
- Good presentation skills.
- Experience of using Microsoft suite (Excel, Word, PowerPoint).
- Previous experience of using Power BI, SAP Analyser, or other reporting tools.
- Engaging individual and confident working cross culturally.
Desirable
- Degree level qualification or equivalent.
- Language skills advantageous.
Package
- ~35 days holiday.
- ~ Attractive pension.
- ~ Health cash plan.
- ~ Life assurance.
- ~ Product allowance and staff discount.
- ~ Flexible working.
- ~ Early finish on Friday.
Why International Beverage
At International Beverage, we take pride in fostering a workplace culture that goes beyond the ordinary. Our commitment to employee well-being is reflected through our Employee Assistance Program (EAP), providing comprehensive support for personal and professional challenges. Enjoy the convenience of free parking and take advantage of our cycle-to-work scheme, encouraging a healthy and sustainable commute. We prioritise your health with a range of well-being initiatives and ensure our employees are valued through offering the Real Living Wage. At the heart of our corporate social responsibility, engage in meaningful charity and volunteering activities, contributing to the communities we serve. Become a brand ambassador through our exciting program, offering opportunities to travel and participate in exclusive events. Join us at International Beverage, where every day is an opportunity to make a difference, and our brand events exemplify why it's truly great to work with us.
We prioritise diversity, inclusion, and respect. We are committed to cultivating a workplace where differences are celebrated, and each individual feels heard and appreciated. We believe in keeping it simple: diversity is our strength, inclusion is our culture and, respect is our foundation.
Team Lead - Account Management employer: International Beverage
Contact Detail:
International Beverage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead - Account Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. At StudySmarter, we believe that showing genuine interest can set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. We want you to feel confident and ready to tackle any question that comes your way.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re genuinely interested in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Lead - Account Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Lead - Account Management role. Highlight your experience in managing teams and customer-facing roles, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to mention your knowledge of CRM systems and international logistics practices. We want to see how your skills align with our needs, so be specific about your experiences and achievements!
Be Authentic: Let your personality shine through in your application. We value collaboration and caring for stakeholders, so share examples that demonstrate these values in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at International Beverage
✨Know Your Stuff
Make sure you understand the company’s products and values. Familiarise yourself with International Beverage's portfolio, especially their Scotch whiskies and other spirits. This will help you connect your experience to their mission during the interview.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to manage and develop teams. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and achieving results. Highlight any experience you have in customer-facing roles, especially within FMCG.
✨Be Data Savvy
Since the role involves managing CRM data and understanding market trends, brush up on your knowledge of ERP systems like SAP and reporting tools like Power BI. Be ready to discuss how you've used data to drive decisions or improve processes in previous roles.
✨Engage with Cultural Awareness
International Beverage values cross-cultural engagement, so be prepared to discuss your experiences working with diverse teams. Share examples that showcase your adaptability and how you’ve successfully navigated different cultural contexts in your previous roles.