At a Glance
- Tasks: Assist clients with banking needs and build strong relationships to drive sales.
- Company: Join a leading bank focused on exceptional customer service and community engagement.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Dynamic work environment with plenty of opportunities to grow and learn.
- Why this job: Make a difference in people's financial lives while developing your sales and networking skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships.
Job Responsibility
- Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network.
- Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services.
- Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf.
- Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building.
- Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall.
- To support the branch's business development initiatives by promoting and attending business development and sales events.
- To process 'new account' applications including NRI, postal service and other miscellaneous service requests.
- Preparation of DCS for service requests.
- To handle all postal service requests.
- To prepare AML Risk Matrix and check lists for account opening.
- Responsible for logging and maintenance of postal register.
- Designated as cover for the alternate Personal Banker position as and when required.
- Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank.
- Responsible for processing of Remittances.
- Responsible for dispatching cheques for remittances.
- Responsible for providing cover for clerical staff as and when required.
- Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer.
- Competency
- Excellent Networking skills.
- Excellent Sales Skills.
- Excellent Interpersonal skills.
- Excellent oral and written communication skills.
- Retail Sales experience.
Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship.
- Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills.
- Understands how to present features, and benefits of products and services to customers with differing need
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Personal Banker employer: International Bank
Join a prestigious International Bank in the heart of London, where you will be part of a dynamic and collaborative work culture that values innovation and excellence. With a strong focus on employee growth, this role offers significant opportunities for professional development and leadership within a high-performing team. Enjoy competitive benefits, including a generous pension scheme and a hybrid working model that promotes work-life balance, making it an ideal environment for those looking to make a meaningful impact in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Banker
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like International Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Personal Banker
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to International Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on International Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at International Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with International Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at International Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former International Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
