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- Tasks: Manage IAG's UK office operations and support the Management Committee.
- Company: Join International Airlines Group, a leading player in the aviation industry.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team enhancing employee experience and office efficiency.
- Qualifications: Experience in office management and strong organisational skills required.
- Other info: This is a mid-senior level position based in Hounslow, England.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the IAG UK Office Manager role at International Airlines Group (IAG)
Join to apply for the IAG UK Office Manager role at International Airlines Group (IAG)
Purpose of the role
The UK Office Manager will be responsible for the smooth and efficient running of IAG’s UK office operations, with a particular focus on managing the MC Support team, overseeing facilities and office services, and acting as a single point of contact for employee-facing support.
This role is designed to enhance the employee experience and free up senior leadership capacity by centralising and professionalising office administration and support services.
Accountabilities
MC Support and Business Services
- Lead, manage and coordinate the MC Support team, ensuring high-quality, consistent support to IAG’s Management Committee.
- Act as the primary contact for executive support needs, including scheduling, logistics, and administrative coordination to ensure seamless operations.
- Work closely with other business support functions across the wider group ensuring collaboration and consistent support.
- Ensure confidentiality, discretion, and professionalism in all MC-related activities.
- Foster a strong relationship with IAG’s Management Committee to support open and transparent business relationships.
- Promote a positive team culture by role modelling collaborative and proactive behaviours, setting clear performance expectations to meet business needs and supporting individual growth and development.
Office and Facilities Management
- Oversee day-to-day operations of the ICAG HQ office at Waterside ensuring a safe, efficient, and welcoming environment.
- Manage relationships with facilities vendors and service providers, including cleaning, maintenance, and security.
- Ensure compliance with health and safety regulations and internal policies.
General Administration
- Provide administrative support for key business services, including reception, mailroom, and meeting room coordination.
- Act as a central point of contact for employee queries related to office services.
- Support onboarding and offboarding processes from a facilities and logistics perspective.
Continuous Improvement
- Identify opportunities to streamline office processes and improve service delivery.
- Gather feedback from stakeholders and implement changes to enhance the employee experience.
Corporate compliance and assurance
- Ensure compliance with UK GDPR and data privacy regulations across all people function related activities
- Support and co-ordinate HQ Business Continuity Planning which includes ensuring plans are up to date on office operations, facilities, and people-related services and liaising with other key stakeholders to align contingency plans across functions.
- Oversee Health and Safety for UK office to maintain a safe, legally compliant, and supportive working environment.
Required Skills & Experience
- Proven experience in office management, executive support, or business services in a corporate environment.
- Strong organisational and multitasking skills with attention to detail.
- Ability to anticipate challenges, provide solutions and implement process improvements.
- Excellent interpersonal and communication skills.
- Ability to manage confidential information with of discretion.
- Experience managing teams and working cross-functionally.
- Familiarity with facilities management and vendor coordination.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Airlines and Aviation
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IAG UK Office Manager employer: International Airlines Group
Contact Detail:
International Airlines Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IAG UK Office Manager
✨Tip Number 1
Familiarise yourself with IAG's corporate culture and values. Understanding their approach to employee experience and office management will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees of IAG, especially those in similar roles. They can provide valuable insights into the company’s expectations and the nuances of the Office Manager position, which can give you an edge in your application.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your organisational skills and ability to manage teams. Highlighting these competencies will be crucial, as they are key requirements for the role.
✨Tip Number 4
Stay updated on industry trends related to office management and facilities coordination. Being knowledgeable about best practices can help you discuss potential improvements and innovations during your interview, showing your proactive mindset.
We think you need these skills to ace IAG UK Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office management and executive support. Use keywords from the job description, such as 'team management', 'facilities management', and 'process improvements' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your skills align with IAG's needs. Mention specific examples of how you've improved office operations or supported senior leadership in previous roles.
Showcase Your Interpersonal Skills: Since the role requires excellent communication and interpersonal skills, provide examples in your application that demonstrate your ability to build relationships and work collaboratively with teams and stakeholders.
Highlight Confidentiality and Discretion: Given the importance of handling confidential information, include instances where you've successfully managed sensitive data or situations in your previous roles. This will show your understanding of the responsibilities involved.
How to prepare for a job interview at International Airlines Group
✨Showcase Your Organisational Skills
As an Office Manager, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles.
✨Demonstrate Team Leadership
Highlight your experience in managing teams and fostering a positive work culture. Share instances where you have motivated your team or resolved conflicts to ensure smooth operations.
✨Emphasise Communication Abilities
Effective communication is key in this role. Be ready to explain how you've maintained clear lines of communication with various stakeholders, including senior management and team members, to facilitate collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to anticipate challenges and implement process improvements, and be ready to discuss the outcomes.