Business Centre Operations Leader (BCOL) - BC3331 - Planning & Design

Reporting to the Infrastructure Operations Leader (IOL), the BC Operations Leader (BCOL) is primarily responsible for operational excellence within the BC - achieving financial (bottom line) and performance objectives.

With strong operational skills including effective management, cost control, key decision making and leadership capabilities, the BCOL is responsible for optimising BC performance, including driving growth objectives. Provide proactive sector wide recruitment ensuring efficient resource management. Drive growth in line with key sector initiatives that is responsive to available workloads.

In conjunction with the Regional Business Leader (RBL), IOL and Strategic Growth and Business Development Director, the BCOL will prepare and implement annual operating budgets, annual BC business plans and quarterly reforecasts. The BC Commercial lead will report to the BCOL.

ESSENTIAL FUNCTIONS:

Lead Operations and Drive Business Performance:

• Accountable for continuous improvement and effective management of operational areas within the BC.
• Review BC monthly financial statements, inclusive of discretionary expenditure and ensure any issues are actioned.
• Regularly monitor forecasting, backlog, GM%, WIP, AFDA, DSO and utilisation to identify issues and ensure they are addressed in collaboration with IOL, BC Practice Leads (BCPLs) and Integrated Design Lead (IDL).
• Responsible for leading the BC’s annual budgeting process alongside the IOL and RBL.
• Responsible for the BC quarterly forecasting process. Reporting on performance of net revenue, gross margin, General and Admin (G&A including M&BD) expenses, Contribution Margin and Operating income against budget and forecast.
• Responsible for proactively identifying underperformance against established targets and developing and implementing improvement plans for underperforming operations, regions, disciplines, teams, individuals or projects within the BC in collaboration with BCPLs and IDL.
• Ensure proactive efficient resource management that is responsive to available workloads and supports the BC and wider Infrastructure strategic plan and initiatives.
• Responsible for achieving utilisation rate for the BC as well as at team levels.
• Work in tandem with the Commercial Lead to drive project delivery performance and identify distressed project driving financial improvements.
• Partner with other BCOLs and key leaders within Infrastructure to facilitate collaboration and work sharing across Infrastructure and the wider UK business.

People Leadership:

• Responsible, in partnership with BCPLs and IDL for attracting, developing, engaging and retaining talent resulting in high engagement scores and low voluntary turnover whilst ensuring appropriate staff mix with line of sight to current and future talent needs.
• Partner with the RBL, IOL, BCPLs and IDL conducting BC-wide meetings to communicate the vision, business strategy and progress against applicable action plans.
• Drive improvement of employee engagement by partnering with Human Resources to identify issues, prepare engagement action plans and follow through on plans.
• Responsible for maintaining the correct staffing level to achieve utilisation targets based on current and future workloads.
• Responsible for the overall talent management lifecycle including career development, employee engagement, succession planning, coaching, and mentoring, diversity and inclusion, and leadership development for the BC.
• Responsible, in partnership with, IOD, BCPLs and IDL, for managing performance and compensation in accordance with Stantec’s compensation philosophy within the BC through yearly employee performance review, rate review, and STIP/bonus allocation for the BC.
• Ensure compliance with applicable employment legislation and Stantec’s people practices and policies by partnering with Human Resources.

Health and Safety:

• Primarily responsible for the health and safety performance within the BC, including the monitoring of leading and lagging indicators.
• Ensures compliance with company safety procedures and regulatory and legal requirements including the Health, Safety, Security, and Environment (HSSE) management system.
• Accountable for achieving a Total Recordable Incident Rate (TRIR) of < 0.60 for the BC.
• Accountable for achieving a Total Injury Rate (TIR) of < 0.45 for the BC.
• Achieve minimum LISI target of 1.0 with a goal of 2.0.
• Supports the RBL with regionally focused and business line focused HSSE processes and communications.
• Provide broad leadership influence:
• Act as a highly regarded leader, thought partner and a source of counsel and advice for the BC
• Proactively identify and implement opportunities to reinforce and further develop
• Stantec’s high-performance culture with a focus on talent, productivity, project delivery and financial performance.
• Foster a success-oriented, accountable environment within the BC.
• Uphold a corporate culture that promotes ethical practices, encourages individual integrity, and focuses on the client and service delivery.
• Provide support through ongoing interface with RBL, IOL, BCPLs and IDL, regarding diagnosis and resolution of operational issues within the BC.

SUPPORT FUNCTIONS

Practice:

• Provide support where appropriate for compliance with the ISO-certified Integrated Management System and Project Management (PM) Framework.
• Supports the RBL and IOL in holding the BC accountable for the delivery of innovative design solutions.

Client Focus:

• Where appropriate, support key members of or lead account managers for major clients of the BC or business line.
• Support Account Managers to plan and implement client development activities to grow the business.
• Contribute to win strategies and become involved in pursuits as needed, particularly from a commercial perspective.
• Promote the use of Pipeline to optimise business development plans.

Business Development and Collaboration:

• Support RBL, IOL, BCPLs and IDL in promoting collaboration with a focus on cross-selling to consistently win new work with clients within the BC, across Infrastructure and the wider UK business.
• Support RBL and IOL in providing information on BC related macroeconomic trends, market intelligence, competitor intelligence, market pricing and compensation rates.
• Participate in risk reviews as necessary.
• Support the RBL with marketplace reputation by maintaining Stantec’s Integrated Practice in the specified region. Which includes:
  • The development and maintenance of a cohesive Stantec brand,
  • Key client and account development and maintenance,
  • Market and community outreach and engagement,
  • Maintain and enhance relationships with local municipal clients, universities and post-secondary institutions, local economic development agencies, etc.
  • This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.