At a Glance
- Tasks: Manage complex Workers Compensation claims and support clients in their recovery journey.
- Company: Guild Insurance, a leading provider of insurance solutions for healthcare professionals.
- Benefits: Enjoy a 35-hour work week, hybrid flexibility, and a supportive team culture.
- Other info: Join a friendly team that values comradery and continuous improvement.
- Why this job: Make a real impact while working in a collaborative, people-first environment.
- Qualifications: Experience in workers compensation case management and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Sydney
Role Type: Full-time permanent opportunity - 35 hours per week
Ways of Working: Hybrid role – 2 days in office and 3 days from home
Reporting to the NSW Workers Compensation Team Leader, you’ll provide strategic advice and help shape the way we support our clients and each other. Currently our team manage up to 60 claims per portfolio but we’re working hard to bring this down to 35-40 claims per portfolio. If you’re someone who thrives in a collaborative, people-first environment, we’d love to hear from you.
Why Guild? At Guild we thrive together, creating work that fits life. Our people connect with purpose, embrace challenges, learn from each other and care deeply for customers and communities. Some other reasons to join Guild are:
- A shorter working week of 35 hours with a full-time salary (that’s almost 4 extra weeks off across the year compared to a standard 38-hour week)
- Hybrid flexibility: 2 days in our central Sydney CBD office and the rest from home
- A collaborative close-knit team where your voice matters
- Exposure to other teams like Account Managers with no silos
- Recognition culture: Our Workers Compensation Remediation Team recently won Guild’s CEO Award for driving impactful change
What you’ll be doing:
- Managing complex Workers Compensation claims end-to-end, ensuring compliance with NSW legislation and delivering timely, accurate outcomes
- Determining liability, issuing appropriate notices, and coordinating medical assessments and rehabilitation services
- Liaising with employers, injured workers, treating practitioners, and other stakeholders to facilitate safe and durable return-to-work outcomes
- Supporting the NSW Regional Office and National Workers Compensation Claims Manager to strengthen client relationships and enhance service delivery
- Attending case conferences, forums, and meetings with professionalism and insight
- Identifying trends and collaborating with internal teams to support early risk management interventions
- Ensuring regulatory compliance and contributing to continuous improvement initiatives
What We’re Looking For:
- Solid experience in workers compensation case management
- Strong communication and problem-solving skills
- A team player who thrives in a collaborative environment
About the team… The NSW Workers Compensation team are a friendly, fun, supportive, and engaged team. They have a strong sense of comradery and like to support each other to achieve team outcomes. They have a wide range of expertise and knowledge that they openly share with others in the team.
Who are we? Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.
Our employee experience: We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.
Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.
If you have any questions, please email Sandra at recruitment@guildgroup.com.au. Please do not apply via email. Let's thrive together!
Case Manager - Workers Compensation (NSW) employer: Internal Job Search
Guild Insurance is an exceptional employer that prioritises a people-first culture, offering a unique hybrid work model that allows for flexibility between home and our vibrant Sydney CBD office. With a commitment to employee growth and a collaborative environment, we provide opportunities for meaningful contributions while ensuring a shorter working week of just 35 hours, allowing our team members to enjoy a better work-life balance. Join us to be part of a supportive team that values your voice and recognises your efforts in making a positive impact on our clients and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager - Workers Compensation (NSW)
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We think you need these skills to ace Case Manager - Workers Compensation (NSW)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Internal Job Search.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Internal Job Search. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Internal Job Search
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Internal Job Search to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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As a full-timer at Internal Job Search, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Internal Job Search's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
