At a Glance
- Tasks: Manage complex Workers Compensation claims and support clients in their recovery journey.
- Company: Guild Insurance, a leading provider of insurance solutions for healthcare professionals.
- Benefits: Enjoy a 35-hour work week, hybrid flexibility, and a supportive team culture.
- Other info: Join a friendly team that values comradery and continuous improvement.
- Why this job: Make a real impact while working in a collaborative, people-first environment.
- Qualifications: Experience in workers compensation case management and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Sydney
Role Type: Full-time permanent opportunity - 35 hours per week
Ways of Working: Hybrid role – 2 days in office and 3 days from home
Reporting to the NSW Workers Compensation Team Leader, you’ll provide strategic advice and help shape the way we support our clients and each other. Currently our team manage up to 60 claims per portfolio but we’re working hard to bring this down to 35-40 claims per portfolio. If you’re someone who thrives in a collaborative, people-first environment, we’d love to hear from you.
Why Guild? At Guild we thrive together, creating work that fits life. Our people connect with purpose, embrace challenges, learn from each other and care deeply for customers and communities. Some other reasons to join Guild are:
- A shorter working week of 35 hours with a full-time salary (that’s almost 4 extra weeks off across the year compared to a standard 38-hour week)
- Hybrid flexibility: 2 days in our central Sydney CBD office and the rest from home
- A collaborative close-knit team where your voice matters
- Exposure to other teams like Account Managers with no silos
- Recognition culture: Our Workers Compensation Remediation Team recently won Guild’s CEO Award for driving impactful change
What you’ll be doing:
- Managing complex Workers Compensation claims end-to-end, ensuring compliance with NSW legislation and delivering timely, accurate outcomes
- Determining liability, issuing appropriate notices, and coordinating medical assessments and rehabilitation services
- Liaising with employers, injured workers, treating practitioners, and other stakeholders to facilitate safe and durable return-to-work outcomes
- Supporting the NSW Regional Office and National Workers Compensation Claims Manager to strengthen client relationships and enhance service delivery
- Attending case conferences, forums, and meetings with professionalism and insight
- Identifying trends and collaborating with internal teams to support early risk management interventions
- Ensuring regulatory compliance and contributing to continuous improvement initiatives
What We’re Looking For:
- Solid experience in workers compensation case management
- Strong communication and problem-solving skills
- A team player who thrives in a collaborative environment
About the team… The NSW Workers Compensation team are a friendly, fun, supportive, and engaged team. They have a strong sense of comradery and like to support each other to achieve team outcomes. They have a wide range of expertise and knowledge that they openly share with others in the team.
Who are we? Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.
Our employee experience: We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.
Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.
If you have any questions, please email Sandra at recruitment@guildgroup.com.au. Please do not apply via email. Let's thrive together!
Case Manager - Workers Compensation (NSW) employer: Internal Job Search
Guild Insurance is an exceptional employer that prioritises a people-first culture, offering a unique hybrid work model that allows for flexibility between home and our vibrant Sydney CBD office. With a commitment to employee growth and a collaborative environment, we provide opportunities for meaningful contributions while ensuring a shorter working week of just 35 hours, allowing our team members to enjoy a better work-life balance. Join us to be part of a supportive team that values your voice and recognises your efforts in making a positive impact on our clients and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager - Workers Compensation (NSW)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Case Manager role. You never know who might have the inside scoop on opportunities at Guild or elsewhere.
✨Tip Number 2
Prepare for those interviews! Research Guild’s values and recent achievements, especially around their Workers Compensation team. Being able to discuss how you can contribute to their mission will definitely set you apart from the crowd.
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of specific examples from your past experience where you’ve successfully managed complex claims or improved processes. This will demonstrate that you’re not just a team player, but also a proactive contributor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Guild family and thriving together with us.
We think you need these skills to ace Case Manager - Workers Compensation (NSW)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for workers compensation and how you connect with our people-first approach.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your experience in managing complex claims and your strong communication skills. We love seeing how your background aligns with what we do at Guild!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid jargon and focus on what makes you a great fit for our collaborative team environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s thrive together!
How to prepare for a job interview at Internal Job Search
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of workers compensation legislation in NSW. Familiarise yourself with common claims processes and recent changes in the industry. This will show that you're not just a candidate, but someone who is genuinely interested in the role and the field.
✨Showcase Your Team Spirit
Since Guild values collaboration, be ready to share examples of how you've worked effectively in a team. Think of specific situations where you contributed to a team goal or helped a colleague overcome a challenge. This will highlight your ability to thrive in a people-first environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics and the company's approach to client relationships. Asking about how they handle complex cases or support each other can demonstrate your interest in their collaborative culture and your eagerness to contribute.
✨Be Professional Yet Approachable
During the interview, strike a balance between professionalism and being personable. Show your enthusiasm for the role and the company, while also being relatable. Remember, they’re looking for someone who fits into their friendly and supportive team!
