At a Glance
- Tasks: Provide hands-on IT support for hardware and systems in a fast-paced environment.
- Company: Join Ocado Group, a leader in online grocery automation.
- Benefits: Enjoy competitive pay, health insurance, and generous leave policies.
- Other info: Work in a dynamic team with opportunities for growth and development.
- Why this job: Kickstart your IT career with structured training and real-world experience.
- Qualifications: A passion for technology and some practical IT exposure is essential.
The predicted salary is between 40500 - 49500 £ per year.
This posting is for hourly paid logistics employees to apply through.
About us
We are Ocado Group, and we're bringing world-class automation to online grocery.
Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and Io T within our advanced CFCs (Customer Fulfilment Centres).
We've mastered the single pick, transforming online delivery for our global partners.
Join us and be part of a team pushing the boundaries of retail technology
About the role
This is an entry point into a career in IT technical support at our Dordon site.
You'll be one of an 8-person site team providing hands-on IT support, everything from laptops and mobile devices to printers, networking, and meeting room technology.
The team covers the site 24/7 on a 12-hour shift pattern, working a 4-on/4-off rota across days and nights, including weekends and bank holidays.
You'll typically work in a team of two, with occasional solo working.
Therefore you must be 18 years old or over to be suitable for these working hours.
The role is site-based so you must have the right to work in the UK.
We provide structured training and a clear path to progress into more advanced support and specialist roles as you build experience.
What you'll be doing
We work in a fast-moving and innovative industry where technology changes often; therefore the tasks include, but are not limited to:
- Providing first-line support for IT hardware such as desktops, laptops, printers, and mobile devices (Android & i OS) — diagnosing faults, swapping components like RAM, storage or peripherals, and coordinating repairs with third-party vendors where needed.
- Supporting and maintaining a wide range of warehouse IT equipment and systems, such as touchscreens, scanners, thin clients (IGEL) and Citrix.
- Setting up, provisioning, and troubleshooting company devices and endpoints, using device management tools such as Microsoft Intune, Jamf and SOTI to help keep them secure, compliant, and up to date.
- Carrying out routine user administration in Active Directory and Microsoft Entra ID (Azure AD) — password resets, account unlocks, and simple account amendments.
- Installation and configuration of software.
- Assisting with basic structured cabling and network troubleshooting — patching, tracing cables, and identifying simple connectivity issues — escalating more complex network work to our central networking team.
- Maintaining and troubleshooting meeting room and AV equipment (screens, cameras, microphones, conferencing kit).
- Acting as the first point of contact for people raising IT incidents and service requests — face-to-face, by phone, or through digital channels — understanding their issue, prioritising it appropriately, and helping find a solution, or a suitable alternative, when the ideal fix isn't available.
- Logging, tracking, and progressing these requests through IT service management and Service Desk tools, keeping records accurate and escalating to the right team when needed.
- Escalating issues to specialist remote teams when they're outside your scope.
- Following site health & safety, security, and data protection procedures at all times, including safe manual handling, ladder use, Personal Protective Equipment (PPE) and information security.
- Your working environment
This role is based entirely on site and involves regular physical activity as part of the day-to-day job, including:
- Occasionally lifting heavier items (such as large printers)
- Working in tight spaces, such as under conveyor systems, inside network cabinets and under desks
- Working at height, including using ladders and Mechanical Handling Equipment (MHE)
- Working in ambient, chilled, and freezer conditions (freezer clothing provided)
- Working in areas with poor lighting or reduced visibility
- Working both indoors and outdoors, potentially in poor weather, on tasks such as CCTV, cabling, access points, and vehicle barriers
- Working in noisy areas and around moving, powered vehicles
- Reacting quickly to incidents and working under pressure in time-critical situations
These are fixed features of how the role and site currently operate, and most can't be changed.
If a disability or health condition might affect any of the above, get in touch — we're happy to talk through what's possible.
About you
We're looking for someone with a genuine, hands-on interest in technology and a practical mindset.
- Some practical exposure to IT hardware, computers, or mobile devices — whether through a course, hobby, or previous job.
- A practical problem-solver who's happy getting stuck in, physically as well as technically.
- Comfortable using a computer confidently for everyday tasks like logging tickets, following process documentation, and email.
- A clear, confident communicator — comfortable providing good customer service face-to-face, by phone, and through digital channels, and able to explain technical issues simply to non-technical colleagues.
- Able to work independently with minimal supervision, and equally comfortable working alongside other teammates on shift.
- Reliable and safety-conscious, comfortable following structured processes and health & safety procedures.
- Comfortable with shift work and the physical environment described above.
- Great to have (not essential)
- A relevant qualification (e. g. BTEC/Level 2-3 IT, Comp TIA A+, an IT apprenticeship) — proven hands-on aptitude will be considered just as strongly.
- Previous experience in a warehouse, logistics, retail, or other physically active and time-precious environment.
- A full UK driving licence, useful given the shift pattern and occasional travel to other sites.
- Willingness to occasionally travel to support other UK sites, and – rarely – sites outside the UK.
What we offer you
- Pension scheme, including employer contribution matching up to 7%
- Sharesave and Buy as You Earn share schemes
- Private Medical Insurance from your first month, with the option to extend cover to your family via salary sacrifice
- Income Protection (up to 50% of salary for 3 years) and Life Assurance (3x annual salary)
- Wellbeing support through dedicated apps and an Employee Assistance Programme
- 25 days annual leave, rising to 27 days after 5 years' service (plus optional holiday purchase)
- 22 weeks paid maternity/primary parent leave and 6 weeks paid paternity leave (once service requirements are met)
- Dedicated budget for your learning and development
- Cycle to Work Scheme
- Access to an on-site staff shop, offering discounts on products up to 70%
- On-site restaurant offering hot food at subsidised prices
- 15% discount on Ocado. com, with free delivery from your first month
- Access to discounts across a wide range of high street and online retailers
- Free access to Twycross Zoo via our dedicated corporate passes
Operational Systems Support employer: Internal Board
At Ocado Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Dordon site where innovation meets logistics. Our commitment to employee growth is evident through structured training and clear career progression paths in IT support, alongside competitive benefits such as private medical insurance, generous leave policies, and discounts on products. Join us to be part of a collaborative team that values hands-on experience and fosters a culture of continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Systems Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Internal Board values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Internal Board might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Internal Board!
✨Direct Apply to Internal Board
Let's not forget to apply directly through the Internal Board website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Operational Systems Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Internal Board.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Internal Board. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Internal Board
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
