Client Relations Manager (CFM)

Contract Type: Permanent, full-time

Location: London, St Pauls

Department: Client Solutions Group (CSG)

Reporting to: Associate Director, Client Relations

What the Hiring Manager says… ICG is an established and fast growing global multi-asset alternative investment platform with a strong entrepreneurial spirit and a relentless focus on creating and delivering value for our clients and wider stakeholders. As part of the Client Relations team, you will be working with teams from across the business to contribute to fundraising activities, serve as a central resource for product, fund and market knowledge and contribute to strategic growth initiatives for the firm. This is an opportunity to join a high performing team who thrive on collaboration and making a significant contribution to ICG’s continued growth.

Summary of our opportunity: ICG’s Client Solutions Group (‘CSG’) group is comprised of both Marketing and Client Relations, who collectively lead and manage fundraising efforts, contribute to strategic growth initiatives and oversee existing client relationships. The successful candidate will act as a product specialist within Client Relations, dedicated to an investment strategy, serving as a subject matter expert supporting activities related to that strategy. The candidate will perform a key role in supporting fundraising and ongoing client relationship management across a range of strategies: asset-backed finance, leveraged loans and multi-asset credit. The individual will also form an important link between the CSG team and other teams within ICG, particularly members of the strategy’s investment team.

The successful candidate must have strong interpersonal and organisational skills, be highly motivated and keen to work alongside like-minded individuals as part of a committed team. The candidate will have the ability to provide fresh ideas to shape ICG’s go-to market strategy and fundraising roadmap, as well as the technical and communication skills to bring those ideas to life. In addition to demonstrating strong market and investment knowledge, the candidate will also require strong analytical skills, which in combination will serve to articulate the key features and value proposition of the investment strategy to stakeholders and clients.

Primary responsibilities for this role include (but are not limited to):

• Acting as an effective product specialist, building an understanding of the strategy and its underlying markets, to effectively communicate this across stakeholders and clients.
• Key point of contact for ICG’s marketers and prospective investors/consultants, as well as building relationships with existing ICG investors.
• Preparation of high quality marketing and servicing materials such as fund overview presentation decks, RFPs and DDQs for client proposals and meetings, ensuring that all are delivered diligently, in a timely fashion and of the highest quality.
• Utilisation of key fund and market level statistics to develop the market positioning of ICG’s strategies and product range, and communicate findings both verbally and in written marketing materials.
• Ongoing coverage of investment themes, market dynamics and competitive landscape to proactively develop insights and contribute to high impact thought leadership.
• Responsibility for proactive analysis, development and monitoring of prospect lists, reporting regularly to internal stakeholders including senior management.
• Coordinating and executing on new fund launches, including strategic planning and project managing steps from initiation through to fundraising, interfacing with various groups within the firm.
• Leading ongoing strategic projects to enhance processes and workflow across the broader group, including but not limited to implementing efficiencies, driving quality improvement and ensuring consistency in deliverables.

Personal Attributes: Personal attributes that will make you successful in this role include but are not limited to:

• Essential Relevant experience, with a strong academic background.
• Commercially and financially literate, demonstrating strong numerical and oral communication skills; excellent written and presentation skills.
• Demonstration of an exceptional level of attention to detail.
• Exhibit sound business judgement and the ability to interact with senior management and clients.
• A team player with strong organisation skills and the ability to multi-task, prioritise and meet deadlines.
• Pro-active, confident and self-motivated; ability to problem solve.
• Highly proficient in Microsoft Excel, Word and PowerPoint.

Desirable: A solid foundation and understanding of private or public markets, ideally with prior exposure to either Leveraged Loans, High Yield Bonds, CLOs or Asset-Backed Finance. Background or experience in asset management, the placement agent industry or investment banking. Professional Qualification: CAIA, CFA, IMC and ACA.

Our Global Benefits Framework is centered around these 3 key attributes: Wellbeing - Supporting your mental, physical and financial wellbeing as well as your lifestyle needs. Inclusivity – Fit for purpose and competitive, no matter who or where you are. Longevity – Long Term and sustainable in design.

ICG will provide equal employment opportunity to all employees and applicants for employment. No employee will be discriminated against in hiring or employment because of race, colour, sex, age, disability, religion, national origin, marital status, sexual orientation, gender identity and/or expression, ancestry, military status, genetic information, or any other basis protected by applicable federal, state or local law.