Sr. Resource Plane Platform Engineer

About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won't be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What's more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other's back!

About the role:

While primarily remote, this role may require occasional visits to the Bristol office or London. We are looking for a Senior Resource Plane Platform Engineer to join Intermedia and help build, operate, and evolve the Resource Plane of our Internal Developer Platform (IDP). This is a senior individual contributor role with staff-level expectations, operating in a small, high-impact team responsible for shared, non-database runtime services. The Resource Plane Team owns critical infrastructure services such as event streaming, messaging, caching, object storage, and logging backends. The scope of this platform is expected to evolve over time, requiring engineers who are comfortable operating under ambiguity and taking ownership of complex, stateful systems.

What you will be doing:

• Own the design, implementation, and operation of shared Resource Plane services used across the organization
• Operate and evolve Kafka, RabbitMQ, Redis, and Elasticsearch platforms in production
• Apply SRE principles to ensure availability, scalability, reliability, and safe upgrades of stateful systems
• Build and maintain Infrastructure-as-Code and GitOps-based automation for provisioning and lifecycle management
• Define and enforce supported usage patterns, guardrails, and golden paths for platform consumers
• Integrate Resource Plane services into the Internal Developer Platform for self-service consumption
• Participate in on-call rotation (initially may include 24x7 weekly rotation; target state is business-hours primary)
• Lead incident response, root cause analysis, and reliability improvements for owned services
• Collaborate closely with Kubernetes Platform Team, IDP and other teams as required
• Act as a senior technical voice in architecture discussions and platform roadmap planning

What you will bring to the role:

• A bachelor's degree in Computer Science, Software Engineering, or Information Technology
• Senior-level experience operating production-grade, stateful distributed systems
• Strong hands-on experience with Kafka, RabbitMQ, Redis, and Elasticsearch
• Proven experience running infrastructure primarily in on-prem environments
• Strong understanding of Linux systems, networking, and storage fundamentals
• Deep experience with Infrastructure-as-Code (Terraform preferred)
• Experience with GitOps workflows and declarative infrastructure management
• Solid grasp of reliability engineering concepts (SLOs, error budgets, alerting, capacity planning)
• Experience working with Kubernetes-adjacent platforms and services
• Ability to operate independently and take ownership in a small team environment

Preferred Qualifications

• Experience designing shared platform services consumed by multiple product teams
• Familiarity with IDP concepts and developer self-service platforms
• Experience migrating on-prem workloads toward cloud-native or hybrid models
• Exposure to security, compliance, and governance requirements for shared infrastructure
• Prior experience in staff- or principal-level technical leadership roles

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as "Protected Classes"). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.