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- Tasks: Lead and mentor a team of QA Engineers to ensure high-quality telephony services.
- Company: Join Intermedia, a leading cloud communications provider with a vibrant culture.
- Benefits: Enjoy competitive salary, career growth, and a supportive team environment.
- Other info: Diverse and inclusive workplace committed to employee development and success.
- Why this job: Make a real impact in a fast-paced tech environment while developing your leadership skills.
- Qualifications: Experience in QA leadership and strong testing background, preferably in telephony or VoIP.
The predicted salary is between 50000 - 65000 ÂŁ per year.
ALL CANDIDATES MUST BE LOCATED IN THE UK
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
Intermedia is seeking an experienced Quality Assurance Team Leader to be responsible for leading, mentoring, and developing the QA function supporting our Cloud Hosted IP Telephony platform. This role combines hands‑on quality assurance expertise with people leadership of Quality Assurance engineers, process ownership, and cross‑functional collaboration to ensure the delivery of a reliable, and high‑quality telephony service to customers at release.
The successful candidate will play a key role in ensuring the reliability and performance of Intermedia’s products, driving test strategy, managing and planning test execution and processes, also ensuring quality is embedded throughout the software development lifecycle.
Key Responsibilities
- Technical Leadership & Team Management
- Lead, mentor, and develop a team of QA Engineers supporting the HPBX Telephony system.
- Set clear goals, priorities, and performance expectations for the QA team.
- Conduct regular one‑to‑ones and skills development planning.
- Foster a culture of quality, accountability, and continuous improvement.
- Define and own the QA strategy for the HPBX Telephony platform.
- Establish and maintain QA best practices, standards, and documentation.
- Drive continuous improvement in testing processes, tools, and methodologies.
- Ensure quality is embedded early in the SDLC (shift‑left approach).
- Testing & Delivery
- Oversee test planning, execution, and reporting for releases and hotfixes.
- Ensure adequate coverage across functional, regression, integration, system, and UAT testing.
- Review and provide input for sign off on releases from a quality perspective.
- Process & Collaboration
- Partner with Product Management, Engineering, and DevOps to align quality goals with business priorities.
- Ensure tests are stable, maintainable, and provide fast feedback.
- Represent Quality Assurance in planning, design, and architecture discussions.
Skills, Knowledge & Expertise
- Technical Leadership & Team Management
- Proven experience in a QA leadership or senior QA role.
- Strong background in testing complex systems, preferably in Telephony, VoIP, or communications platforms.
- Experience with manual and automated testing methodologies.
- Solid understanding of SDLC, Agile, and CI/CD environments.
- Experience leading test planning and release sign‑off.
- Strong people management and coaching skills.
- Excellent communication and stakeholder management abilities.
- Technical Skills
- Experience testing APIs, backend services, and distributed systems.
- Familiarity with SIP, VoIP concepts, or telephony architectures (highly desirable).
- Experience with test management tools (e.g. Jira, TestLink, X‑ray, or similar).
- Experience with test automation frameworks and tools.
- Strong defect analysis and troubleshooting skills.
- Leadership & Soft Skills
- Effective communication skills with the ability to influence cross‑functional teams.
- Experience balancing hands‑on work with team leadership responsibilities.
- Ability to make pragmatic decisions in fast‑paced, high‑availability environments.
- Passion for quality assurance and continuous improvement.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Team Lead, Quality Assurance in London employer: Intermedia Intelligent Communications
Contact Detail:
Intermedia Intelligent Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead, Quality Assurance in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially if they relate to quality assurance in telephony. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on your leadership experience and how you've driven quality improvements in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Lead, Quality Assurance in London
Some tips for your application 🫡
Show Your Passion for Quality: When writing your application, let your enthusiasm for quality assurance shine through. We want to see how you can make a difference in our QA team and contribute to our cloud technology success!
Tailor Your Experience: Make sure to highlight your relevant experience in testing complex systems, especially in telephony or VoIP. We love seeing how your background aligns with our needs, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language to convey your skills and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Intermedia Intelligent Communications
✨Know Your Stuff
Make sure you brush up on your knowledge of quality assurance processes, especially in the context of telephony and VoIP systems. Familiarise yourself with common testing methodologies and tools like Jira or TestLink, as well as the SDLC and Agile practices. This will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and mentored teams in the past. Think about specific situations where you set clear goals, fostered a culture of accountability, or drove continuous improvement. This will demonstrate your ability to manage and inspire a QA team effectively.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical concepts. Be ready to explain how you would collaborate with cross-functional teams to align quality goals with business priorities.
✨Emphasise Continuous Improvement
Intermedia values a culture of quality and continuous improvement. Be prepared to discuss how you've implemented best practices in previous roles and how you plan to drive improvements in testing processes and methodologies. This shows that you're proactive and committed to enhancing quality assurance.