Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage high-volume order management with a focus on accuracy and customer interaction.
- Company: Join a leading tech company committed to diversity and inclusion.
- Benefits: Full-time role with remote work options and opportunities for career growth.
- Other info: Opportunity to work remotely with occasional office visits in Bristol or London.
- Why this job: Be part of a dynamic team solving real-world problems in telecom.
- Qualifications: 3-5 years in order management or telecom customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Provisioning Specialist to join Intermedia’s Global Order Provisioning team. In this role, you will report directly to the Sr. Manager, International Order Provisioning and will be responsible for all aspects of order management for a high volume of work orders where accuracy is essential. This includes number porting, service provisioning, billing and 911 information, and number inventory management. Provisioning Specialist will interact with internal and external customers and partners to obtain necessary paperwork, advise on order status, resolve issues, schedule and coordinate number porting and service changes. Role may be remotely based with occasional visits to the Bristol or London office.
What you will be doing:
- Problem Solving – Determine what needs to be done using established procedures and instructions.
- Use analytical skills to verify data, check calculations, test functionality and inspect forms for accuracy and compliance.
- Resolve routine to moderate problems; troubleshoot issues such as inventory and porting orders not activating.
- Use judgment to seek assistance and refer non‑routine problems; work with carriers and/or internal teams to resolve.
- Perform work per written/verbal procedures or instructions.
- Manage time within general guidelines and SLAs.
- Make decisions on routine issues; escalate as needed.
- Managing own order intake to meet SLAs and respond to internal stakeholders.
- Escalate order issues to carriers or internal support teams.
- Communicate via written orders, emails, fax, and phone.
- Provide clear handoffs to customers, team members, or internal departments.
Functional (Technical Skills) Requirements:
- Porting experience with EMEA fixed‑line port orders.
- Demonstrated ability to learn different tools/systems.
- Working knowledge of inventory, porting and provisioning tools.
- Knowledge of Microsoft systems and applications.
What you will bring to the role:
- Bachelor and/or Associate degree or equivalent experience in related field preferred.
- Minimum 3‑5 years business experience in order management, telecom customer service, and porting (fixed line).
- Accuracy and efficiency.
- Proficiency in written and spoken English.
- Ability to prioritize workload based on established procedures.
- Professional attitude, reliability, organized self‑starter.
- Strong work ethic.
- Effective verbal and written communication skills.
- Ability to build customer relations and work with team members.
Order Provisioning Specialist in London employer: Intermedia Intelligent Communications
Contact Detail:
Intermedia Intelligent Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Provisioning Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to order management and provisioning. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you’ve tackled challenges in order management or customer service. This will highlight your analytical abilities and experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Order Provisioning Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Order Provisioning Specialist role. Highlight your relevant experience in order management and telecom customer service, as this will show us you’re a great fit for the position.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their analytical skills and ability to resolve issues effectively, especially in a fast-paced environment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us understand your qualifications and experiences without any confusion.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Intermedia Intelligent Communications
✨Know Your Stuff
Make sure you brush up on your knowledge of order management and provisioning processes. Familiarise yourself with number porting, service provisioning, and the tools mentioned in the job description. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous roles, especially those related to order management or telecom services. Be ready to discuss specific challenges you faced and how you resolved them, as this will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Clearly
Since the role involves a lot of communication with internal and external stakeholders, practice articulating your thoughts clearly. Whether it's through written orders or verbal discussions, being concise and professional will make a great impression. Consider doing mock interviews to refine your communication style.
✨Be Organised and Reliable
Highlight your organisational skills and reliability during the interview. Discuss how you prioritise your workload and manage time effectively to meet SLAs. Providing examples of how you've successfully managed multiple tasks will reassure the interviewer that you can handle the demands of the role.